How to Contact Topman Customer Service Without the Wait
Topman was a UK-based men's fashion brand that was later sold to ASOS. So, if you have a complaint and wish to contact Topman customer service, you will instead reach out to ASOS. The brand is now part of the ASOS, and you can rest assured you are reaching out to the right company.
However, if you have ever tried to contact customer support for any company, you might know it's not a pleasant experience. It's exhausting and time-consuming. Companies will keep you waiting on hold until there is a customer representative to talk to you. But now you have a reason to smile because, thanks to DoNotPay, there's a solution to the long phone queues.
Topman Customer Service Contact Details
ASOS customer support is available seven days a week. However, the company does not have a call centre and thus cannot handle high volume phone calls. The contact method available on their pages is live chat.
Once you click the chat button, give your details, including your registered email and the order number. The relevant team will reach out to you, although you may have to wait for some time, especially during busy times. Although the company does not encourage customers to contact them using any means other than live chat, you can try reaching out to the support team through the following:
|Topman Phone Number (Complaints||020-77756 1000|
|Topman Social Media|
Alternative Ways to Resolve Customer Service Complaints About Topman
If you're unable to resolve your issue with Topman customer support, below are alternative options for you:
An ADR Scheme
Alternative Dispute Resolution (ADR) is a service offered by companies within certain sectors to help resolve complaints. This scheme can help two parties find a solution or offer independent arbitration to settle the dispute. Since the arbitrator's decision is binding on you and the other party, you will have to accept it even if you are not happy with it. You cannot use the ombudsman service or take the matter to court afterward.
Send your complaint through post or website and ensure to include any supportive documents such as photos or files. After sending the complaint, the ADR must settle your case within three months (90 days). However, you will wait for about three weeks to know whether the service has taken on your complaint.
If ADR does not work for you, consider reaching out to an Ombudsman. You are eligible to reach out to an Ombudsman if you paid for your services using PayPal, credit card, debit card, mobile payment service, or a financial agreement. An Ombudsman looks at both sides of the dispute to provide a solution and only acts if there is an administrative or service error.
Small Claims Court
The other alternative is to sue Topman in a small claims court. Although a small claims court is slightly different from ordinary legal courts, filing a claim is still time-consuming and stressful. Therefore, this option should be your last resort when your efforts to get a solution through other methods are unsuccessful. But, should you decide to go down this route, DoNotPay can help you sue Topman in small claims court.
Topman Corporate Address
You'll need the company's corporate address if you want to take legal action. Here's Topman's corporate address:
Greater London House
London NW1 7FB
Common Reasons Why People Contact Topman Support
- Billing Issues
Many people contact Topman customer support because of billing issues. These include pricing mistakes, inaccurate charges, or even failure to implement consumer rewards and coupons. Billing issues are serious because they directly relate to customers' funds.
- Product Quality
Another reason why customers contact Topman support is product quality. Topman is reputed for its quality products, and anything short of that causes agitation to its customers. They often raise issues when the cloth or any item they ordered fails to match what they had in mind or when there is damage to their order in the course of delivery.
Topman customers will also raise issues regarding returns. Topman, now a part of ASOS, has a 28 days return policy. Customers often want to have clarity on how to refund their products.
- General eCommerce Problems
As more people embrace online shopping, there has been a rise in customer complaints to online businesses related to shipping mistakes and ordering errors. Topman being an eCommerce retailer, is not an exception. Many Topman customers raise issues regarding errors in shipping and ordering.
Get in Touch With Topman Customer Service Using DoNotPay
Reaching out to Topman's customer support can be frustrating, especially since the company insists that customers use the live chat option. Calling is usually the most convenient option because you'll talk to a real customer care representative who can even sort out your issues while on call. However, if you wish to use the option, you must brace up for a long phone queue.
DoNotPay recognizes the frustration that customers experience when trying to reach the Topman support team and has come up with a solution.
Here's how to use DoNotPay to skip Topman's long phone queue:
- Open your web browser and sign up for DoNotPay.
- Type in Skip Waiting on Hold and choose the product.
- Search for the business or company you'd like to call.
- Tap the name of the company and have us do the work for you.
It’s really that simple! DoNotPay will notify you when someone picks up so you can talk to a customer support representative without having to waste your valuable time waiting on hold.
Do Unlimited Things With DoNotPay
You can do unlimited things with the help of DoNotPay. Check out some other ways to use the app, and try them out today. For instance, we can help you:
- Request airline flight compensation
- Make DMV appointments
- Find missing money
- File a complaint
- Sue in small claims court
- Request free trials
- Perform TOS analysis
- Settle bills