Contact Three Customer Service Without Waiting on Hold

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

How to Contact Three Customer Service the Easy Way

As a consumer, you have a right to receive the products and services that you pay your hard-earned pounds to receive. If you encounter a problem with a company, it is up to that company to resolve the issue. And many companies maintain a prompt and courteous customer service department to do just that very thing.

The problem often comes when attempting to contact these departments. You may be placed on hold and made to wait for a while, or you may have to call multiple times just to speak to a representative. The entire process can feel more time-consuming and frustrating than your original problem, especially when dealing with a large company like Three.

is a mobile carrier that specialises in offering some of the best value for their service, as well as having the second-most 5G connections across the UK, just behind EE but ahead of O2 and Vodafone.

However, with being such a large and successful company comes the hassle of a busy customer service department. That's why DoNotPay offers a service that allows you to get in touch with customer service faster to resolve your problems more efficiently.

Three's Customer Service Department Contact Information

There are multiple ways to contactdepartment.

If you wish to submit a complaint, the most straightforward way is to use their online complaint form available at:


Here are the other ways to contact Three's customer service department.

By Phone

The number you use to call them on the phone will depend on whether you are a Three mobile phone plan customer or a Three mobile broadband customer and what plan your call is regarding. The call centre is open from 8 am to 8 pm Monday through Friday, and from 9 am to 6 pm Saturday and Sunday.

Phone number for mobile phone customers calling from a Three phone:333
Phone number for mobile phone customers calling from an off-plan phone:0333 338 1001
Phone number for mobile broadband customers calling from a Three phone:500
Phone number for mobile broadband customers calling from an off-plan phone:0333 338 1003
Phone number for customers calling from abroad:+44 7782 333 333

Live Chat

Three offers a live chat service that allows you to send messages online. This service is available from 8 am to 10 pm Monday through Friday and from 9 am to 8 pm Saturday and Sunday.

Other Means of Resolving Customer Service Complaints

Sometimes, you need to pursue extraneous means of solving your problems when is inadequate or unreachable. For those times, here are your options.

Contact Three on Social Media

Three maintains a social media presence to stay in touch with their customers and advertise to people worldwide. If you have an issue that requires customer service intervention, sometimes your best bet is to get in touch with the company via their Facebook or Twitter accounts. Because these platforms are intended for constant communication with people, you may have better luck speaking to a representative through those means.

Speak to an Alternative Dispute Resolution Scheme (ADR)

Alternative dispute resolution is a system of resolving issues between consumers and businesses without getting a court involved. It is most effective in cases where a dispute cannot be resolved by the company alone.

There are two different methods of conducting ADR:

  1. Mediation: An independent third party is brought in to bring about a mutually agreed-upon solution for both the consumer and the business
  2. Arbitration: Both parties present their case to an arbiter, who analyses the facts and comes up with a legally-binding solution to be followed by one or both parties in the dispute.

Bring Your Case Before an Ombudsman

An ombudsman is tasked with investigating and resolving complaints against businesses and organisations. They are typically part of an association and operate independently. There's an ombudsman available to handle complaints from virtually any publicly or privately-owned company, such as a mobile provider like Three.

DoNotPay Takes the Hassle Out Of Contacting Three's Customer Service

Calling customer service and being forced to wait to speak to a representative can be an aggravating experience. But, thanks to DoNotPay, it doesn't have to be.

If you want to skip the phone queue to get in touch with , DoNotPay has you covered in just four easy steps:

  1. Open your web browser and sign up for DoNotPay.

  2. Type in Skip Waiting on Hold and select the product.

  3. Search for the company you'd like to call.

  4. Click on the name of the company and have us do the work for you.

Once you've followed these steps, we'll take care of the rest. You'll be notified when a customer service representative becomes available to help you with your problem.

DoNotPay Works Across Multiple Companies With a Few Clicks

Dealing with customer service can be a challenging experience regardless of which company you're trying to contact. Long wait times, recorded messages, and unhelpful responses can make you feel like you're wasting your time even though you're exercising your rights as a consumer. DoNotPay exists to help put an end to that feeling.

Our Customer Service product is designed to allow you to skip the phone queue with the customer service department of any business, including:

Don't let long customer service wait times keep you from resolving your issues with a company. Instead, sign up for DoNotPay, and the easy way.

Want your issue solved now?