Connect With a Customer Service Rep at Thomas Sanderson Without the Wait

Thomas Sanderson makes shutters and blinds customized to fit any shape or size of their customers' windows. While they do their best to ensure customer satisfaction, they cannot get everything right every time, and some customers will have complaints about their services or products.

If you have tried reaching the customer service of any company, chances are you had to wait for hours on end on hold before a customer service agent was available to help you. Unfortunately, you might have the same experience contacting Thomas Sanderson customer service.

Reaching their customer service is not always easy. Luckily, DoNotPay is here with tips on reaching Thomas Sanderson's customer service faster and getting any issue sorted.

Reach Out to Thomas Sanderson Customer Service

Whenever you have an issue you need to be handled by Thomas Sanderson's customer service, you can contact their support staff through the following channels:

1. Phone

You can call them on Monday to Friday at 0800 0142525 anytime between 9 am and 5 pm. The calls are free when you use a landline. However, you should note that some charges may be incurred when you call through a mobile phone.

2. Email

Another way to get their attention is to send an email describing your complaint comprehensively. Send your email to customerservices@thomas-sanderson.co.uk.

3. Post

If old school is more your style, you can send a letter to them with a description of your problem. Send the letter to the following address:

Customer services Thomas Sanderson Limited

The Darwin Building,

2 Colwick Quays Business Park Private Road No. 2,

Colwick,

Nottingham NG4 2JY

However, it will take a little longer than the other methods before you can get a reply to your letter.

Whatever method you pick to contact Thomas Sanderson Customer Service is acceptable. Once they receive your complaint, it will be recorded in their Customer Management System, and a specific customer care team member will be assigned to handle your issue. They will then reach out and maintain regular contact with you as they go over the complaint and come up with a satisfactory solution to your problem. Your complaint will remain open until you confirm that you are satisfied with the outcome.

What Are the Next Steps to Take if You Cannot Get a Satisfactory Response?

Are you frustrated that Thomas Sanderson Customer Service is not taking your complaint seriously despite attempting to contact them multiple times or through different channels? As a paying customer, you have the right to voice your complaints and have them appropriately handled.

So, what do you do at this point? There are alternative ways you can have your problem resolved:

1. Ombudsman

Have you ever heard of an ombudsman? An ombudsman is an impartial individual appointed to resolve complaints between a customer and an organization. When you contact them, they will review your complaint and come up with an impartial solution.

2. Alternative Dispute Resolution (ADR) Schemes

You can try and resolve your complaint with Thomas Sanderson without involving the court. You can do this by involving an independent third party, like a mediator or arbitrator, to sort out the problem in a non-biased manner.

3. Small Claims Court

If every other method has failed to deliver satisfactory results, you can consider suing Thomas Sanderson in small claims court. If you don't know how to do this, you're in luck! DoNotPay can help you send demand letters to any company in small claims court. We will hold your hand every step of the way.

Get in Touch With Thomas Sanderson's Customer Service Using DoNotPay

No one likes to wait hours on end on hold before they can get any help from customer service. But don't worry, there's a solution. You can use DoNotPay to reach any company's customer service without breaking a sweat.

We will call Thomas Sanderson's Customer Service for you and wait on hold on your behalf. DoNotPay will let you know the someone picks up so you can talk to a customer support representative without spending a second waiting on hold.

Here's how you can use DoNotPay to skip Thomas Sanderson Customer Service phone queue:

1. Open your web browser and sign up for DoNotPay.
2. Type in Skip Waiting on Hold and select the product.
3. Search for the company you'd like to call.
4. Click on the name of the company and have us do the work for you.

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