How to Contact The Gym Group Customer Service Without the Wait

Cancelling a gym membership is always frustrating, and getting in touch with customer service at your gym for other reasons can be equally difficult. There are multiple ways to contact The Gym Group customer service, but phone service is only available for billing problems. If you do need to call the billing department, you might end up with a long wait before you can speak to a representative.

Fortunately, DoNotPay can help you skip the queue to talk to customer service. Here's what you should know about getting in touch with customer service at The Gym Group.

How to Contact The Gym Group on Your Own

There are quite a few different ways to contact The Gym Group customer service, depending on the question or problem you have.

1. Email

The Gym Group recommends emailing the Member Service Team at hello@thegymgroup.com for most inquiries.

2. Live Chat

Click the speech bubble icon in the bottom right corner of the contact us page to access the live chat service.

3. Phone

The only customer service number that The Gym Group has available is for billing. If you have a billing issue, you can call 0300 303 4800 to speak to a representative.

4. Online Contact Form

The Gym Group has an online contact form here that you can use to send your message if you'd prefer not to use email.

5. In-Person

If you have a problem on-site at your gym, speaking to a manager in person can be the best way to resolve it.

Common Reasons for Contacting The Gym Group Customer Service

There are some common reasons that many people need to get in touch with the customer service team at their gym. If you work out with The Gym Group, you'll need to determine the best way to contact the company depending on what type of assistance you need.

1. Cancelling Your Membership

Cancelling a gym membership, like any automatic subscription, can be difficult. If you no longer want to be a member of The Gym Group, you can cancel by emailing hello@thegymgroup.com. If you pay by recurring bank debit, you can also simply cancel the payment through your bank.

2. Changing Aspects of Your Membership

You can upgrade or downgrade your membership, or change your Home Gym through the online Member Area.

3. Making a Complaint

If you have a concern, whether about a billing problem or something that happened at your gym, you might need to make a complaint. The Gym Group has a dedicated complaints email inbox at complaints@thegymgroup.com.

4. Billing Problems

If you have a billing problem, like being charged the incorrect amount for your membership fee, you can call the billing customer service number listed above. You can also use one of the other contact methods, but the phone line will get you directly in contact with the billing department.

Regardless of the problem you're having, you might need to escalate to the head office. You can send a letter requesting a solution to your problem to this address:

The Gym Group plc

5th Floor

OneCroydon

12-16 Addiscombe Road

Croydon

CR0 0XT

Easily Contact the Gym Group Customer Service With DoNotPay

When you have a billing issue, a problem with something you've purchased or a question you need to be answered, you need to talk to customer service at the company you purchased from. There are plenty of online contact options at most companies, but sometimes the phone is the most effective. However, calling customer service often requires a long wait in the hold queue.

If you need customer support from The Gym Group, DoNotPay's fast, easy and successful Skip Waiting on Hold product will save you time and frustration. We'll do the waiting for you and then transfer the call to you as soon as someone picks up.

Here's how it works:

1. Open your web browser and sign up for DoNotPay.

2. Type in Skip Waiting on Hold and select the product.

3. Search for the company you'd like to call.

4. Click on the name of the company and have us do the work for you.

That's all you need to do! DoNotPay will let you know the second a representative picks up so you can talk to billing support without having to spend your valuable time waiting on hold.

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To easily get in touch with customer service at The Gym Group, contact DoNotPay today.