Smart Tessuti Customer Service Hacks You Should Know

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

Contact Tessuti Customer Service the Easy Way

Do you need to contact Tessuti's customer service? Tessuti offers designer menswear, womenswear, and kidswear from Stone Island. If you've purchased an item through Tessuti or have an enquiry about one of their products, you may need to quickly get in contact with someone from their customer service team. Unfortunately, getting in contact with customer service for fashion brands isn't always easy.

Many fashion companies will set up a FAQ page to help resolve issues or include online forms where customers can voice their concerns. But, this may not be the best option if you need to get someone on the phone to talk with a live person. Here at DoNotPay, we're here to help you successfully contact without the hassle. Read on to learn how you can get in touch with a Tessuti customer service member and why DoNotPay is the quickest, easiest and most successful solution to contacting any customer service team.

Tessuti Customer Service Contact Number and Email

If you need to speak directly with a representative, there are a few options:

Tessuti Support/FAQ SiteContact Page
Tessuti Phone Number0161 667 2390
Tessuti Social MediaTwitter
Tessuti AddressTessuti Customer Care Department

Hollinsbrook Way




Contact by Phone

You can contact their customer service team at 0161 667 2390. It's best to contact this number if you need to:

  • Speak to their customer care team
  • Make a stock enquiry
  • Discuss new releases
  • Discuss your experience with one of the Tessuti stores

Customer Service Form

To contact Tessuti form using their customer service contact form, refer here. Once you're on the web page, do the following:

  1. Click ‘contact us’
  2. Fill out your first name, email address and subject
  3. Provide a detailed description of your reason for contacting
  4. Include your order number and product number for further clarification
  5. Submit your request


You can contact Tessuti customer service through their Twitter account for quick communication. Their Twitter handle is @tessutihelpteam.


If you were unsuccessful at getting someone from their customer service team or your issue was not resolved, you can send a letter to Tessuti if you would prefer. Any written communication can be sent to:

Tessuti Customer Care Department

Hollinsbrook Way




Here are important things to note before contacting Tessuti customer service:

  • You can contact their customer service team 7 days a week, regardless of which contact method you use.
  • If you submit an online form, Tessuti strives to respond to your email within 48 hours.
  • If you choose to send a letter, Tessuti aims to respond to you within 7 working days.

Alternative Ways to Solve Customer Service Complaints

Tessuti strives to provide exceptional customer service to all of its customers. But in some cases, getting answers to your query may feel next to impossible. It's not uncommon for companies to give customers the runaround or not even respond at all. If you have a complaint with Tessuti and want to take further action, there are alternative methods you can use to solve your problem.

ADR Schemes

ADR, also known as alternative dispute resolution, refers to ways of resolving disputes between a consumer and a business without getting the courts involved. An alternative dispute resolution may involve mediation between the two parties to help come to a mutual agreement. Alternatively, a resolution may involve arbitration, where an independent party considers the facts and makes a decision that is binding on both parties.


Another option is to complain to an ombudsman. This is a person who has been appointed to look into complaints about a company or organisation. You may want to complain to an ombudsman if the following has occurred:

  • You've already made a complaint to Tessuti, but they have not resolved your complaint through their complaint procedures
  • Tessuti is taking too long to respond or resolve your complaint.
  • The complaint is relatively new (some ombudsmen will not take on a complaint that is deemed too old)
  • You have not taken action against Tessuti

Common Reasons People Contact Tessuti Customer Service

There are a few reasons why you may need to contact Tessuti's customer service department. Some reasons may include:

  • You received a damaged product
  • You received the wrong product
  • You did not receive your product at all
  • You requested a refund and didn't receive it
  • You were charged the wrong price for a product

Get in Touch With Tessuti Customer Service With DoNotPay

Do you need help getting in touch with ? Contacting customer service can certainly be a nuisance, depending on the company. Many companies prefer that you use online help forms or submit a help ticket. Even more, some companies have long hold times on the phone, which makes it difficult to get the help you need.

Luckily, DoNotPay is here to help. With our product, you can skip waiting on hold and quickly get a resolution to your problem. All you need to do is:

  1. Open your web browser and sign up for DoNotPay.

  2. Type in Skip Waiting on Hold and select the product.

  3. Search for the company you'd like to call.

  4. Click on the name of the company and have us do the work for you.

DoNotPay Can Help Resolve Customer Service Issues for Any Company!

If you're having a hard time getting in touch with another customer service support team, DoNotPay has you covered. Here are just some of the other companies we can help you with:

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