The Best Way to Contact Tefal Customer Service

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Contacting Tefal Customer Service Has Never Been Easier

Tefal is a name that we commonly see when looking at non-stick kitchen cookware or other home appliances. The company is based in France but sold throughout the U.K. They promise quality, but what happens if you discover a defect? Do you know how to contact ? As with any large company, it can be a hard task to reach out to customer service for SEB products, like Tefal, when you find a problem with their product. If you do not have time to wait on hold or have an issue that you cannot find a solution for; DoNotPay can help.

Important Tefal Customer Service Information

Tefal, as a company, offers many ways for you to find solutions to your issues with their products, no matter how big or small the problem may be. However, getting into contact with a live person through a number may be a little trickier, though the process looks easy on paper.

Some of the most common contact options include:

Tefal Contact Form/Email
Tefal Telephone Helpline0345 602 1454


Monday to Friday, 8:00 a.m. to 5:00 p.m

Tefal AddressGroupe SEB U.K. Ltd.

Customer Relations

Ditton Park

Riding Court Road



You also have the option to see if they address your issue in the FAQ part of the website at

Other Ways to Submit and Resolve Tefal Customer Service Issues

Unfortunately, Tefal has quite a few consumer complaints regarding their customer support team. This can make it tough to reach a satisfactory result by contacting the company. However, you should not give up the hope of resolving your issue. There are several other things you may try.

The first step is to create a paper trail showing that you have tried to get it resolved through the company and that they have failed to deliver on their promise of quality. After that, contact someone who handles consumer protection in the U.K.

Contacting Consumer Protection

Some things that consumer protection can help you with include:

  • Poor Customer Service
  • Faulty Goods
  • Credit or Store Card Issues

You should keep in mind when contacting a consumer protection department, that it is based on location.

For instance:

  • Option 1: In Scotland, you will need to contact:

Advice Direct Scotland

Telephone: 0808 164 6000

Monday to Friday, 9 am to 5 pm

  • Option 2: In Northern Ireland, you will need to contact:


Telephone: 0300 123 6262

Monday to Thursday, 9 am to 5 pm

Friday, 9 am to 4 pm

  • Option 3: In England or Wales, you will need to contact:

Citizens Advice

Telephone: 0808 223 1133

Welsh language: 0808 223 1144

Monday to Friday, 9 am to 5 pm

In most cases, consumer protection will ensure that you get the customer service you deserve.

If it doesn't, then you can contact Ombudsman.

Contacting Ombudsman

Choosing to contact Ombudsman is a big deal. They have a three-step process that ensures your complaint is handled properly.

Their promise to you is that they will be fast in handling your complaint, but that it will be handled by:

  1. You make contact with Ombudsman and provide your full name, postcode, telephone number, and the complaint you have against Tefal that you want to be addressed. You can reach them by:
  • Phone: 0800 561 4493
  • Email:
  • Post: Domestic & General Customer Relations Manager

Domestic & General Services Limited

Leicester House

17 Leicester Street



CV12 8JP

  1. Ombudsman will investigate your complaint. They will contact you if they need additional information about your issue and the things you have done to solve it on your own.
  2. After the investigation, Ombudsman will notify you through post or a telephone call to inform you of their verdict.

If none of these options works for you, then you also have the option to take your issue to small claims court. To do it, you must be able to prove completely that you have gone through the other options and still feel that you are being treated unfairly.

Not ready for small claims because you are just starting the process? DoNotPay can make the process easier for you and less time-consuming.

DoNotPay Makes Contacting Tefal Customer Service Easier

At DoNotPay, we know that your time is valuable to you. Therefore, we can help you skip the wait for what will likely be a long phone queue when contacting Tefal's customer service team.

By using this service, you can avoid:

  • Excessive Wait Times on Hold
  • Redialling Constantly While Trying to Contact Tefal
  • Live Your Life While DoNotPay Waits for You

Here's how you can use DoNotPay to skip Tefal's phone queue:

  1. Open your web browser and sign up for DoNotPay.

  2. Type in Skip Waiting on Hold and select the product.

  3. Search for the company you’d like to call.

  4. Click on the name of the company and have us do the work for you.

That's it. DoNotPay will let you know the instant someone picks up, so you can talk to a customer support representative without having to spend a second waiting on hold.

DoNotPay Works Across All Companies and Entities to Help You

DoNotPay can successfully help you connect with more than 10,000 companies and they're tough to reach customer service representatives.

We have successfully helped people all over the U.S. and U.K. connect with customer service for companies like:

DoNotPay can help with contacting Tefal for you as well. However, this is not the only help you can have by using the many services available through DoNotPay.

Other Services Provided by DoNotPay

DoNotPay makes contacting easier. As the world's first online, robotic lawyer group, they can help you with many situations that complicate your already busy life.

This includes giving you step-by-step solutions to:

To get started with our services, you simply need to visit DoNotPay online.

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