Contact Starling Customer Service Without Waiting on Hold

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

Contact Starling Customer Service Effortlessly

Contacting almost invariably means something has gone wrong. And when it comes to banking, mistakes are the last thing you want to be dealing with.

When the time does come, however, sometimes there's nothing for it but to roll up your sleeves (literally or emotionally) and dial that customer service number. What makes this prospect so dreadful is not just that you have to go through this process in the first place, but that you're likely to face a long time on hold, waiting to talk to an actual human about your concern. With DoNotPay's Skip Waiting on Hold product, all that could change.

Starling Support: Contact Number and In-App Chat

Getting the number of customer service of big corporations, Marriott, for example, would mean spending more time than necessary online. DoNotPay cuts that time by more than half when we already have the necessary contact details in the database. In contacting about your concerns, you have a few options.

WebsiteHelp Centre
Phone Number0800 0234 617

+44 20 7930 4450 (abroad)

0207 930 4450 (Help Line)

LinkedInStarling Bank

Contact Starling by Telephone

Starling Bank operates a 24-hour emergency telephone helpline.

Starling HelpLine: 0207 930 4450

With this line, you can:

  • Check your balance and transactions
  • Address problems with internet banking
  • Address concerns regarding mobile banking
  • Report suspected fraudulent activity

Contact Starling by In-app Chat

If you have the Starling mobile app, you can also contact Starling Support via the in-app chat feature. Via the chat feature, you can address the same issues like those listed above and more. However, because you have to type everything out and wait for a response, this process could prove quite time-consuming as well.

Alternative Ways to Resolve Customer Service Complaints

When it comes to resolving concerns with your bank, generally, the best way to go about it is to contact the bank directly (in this case, Starling). However, if their response proves unsatisfactory or you do not hear back from them within a reasonable amount of time, you do have other options to express your concerns.

  1. Complain online. Complaining online is often quite effective. Companies, particularly banks, value their public-facing reputation and are often quick to respond when called out online. Just remember to tell the truth in your post (stretching the truth could lead to defamation or libel issues down the road), and be sure to tag Starling to ensure that the social media manager sees your post.
  2. Look into Alternative Dispute Resolution (ADR) schemes. If you and Starling cannot come to a resolution, you may want to consider mediation, arbitration, or another form of ADR.
  3. Contact an ombudsman. An ombudsman will seek to arrive at a fair and impartial resolution to your complaint to keep the matter from escalating to court. While that is not always possible, it's worth your time to seek this avenue to save yourself potential frustration, time, and added expense down the road.

Of course, before you resort to any of these more drastic matters, you should make a first attempt at contacting customer support and bringing the matter to Starling's attention. If you find the thought of making that call overwhelming, remember that DoNotPay can help. Our Skip Waiting on Hold feature makes this process faster and more efficient than ever.

Consumer Complaints on the Rise in the UK

During the pandemic, consumer complaints in the UK have reached an all-time high.

A number of the issues were related to COVID-19, according to the Institute of Customer Service (ICS). The survey from the ICS found that 13% of people had made a complaint in the past year. This is up from the 11% figure reported six months ago.

While these have been tough times for all of us, consumers still have a right to expect a certain quality of service and treatment. If you find you have a complaint to make, do not hesitate to raise your voice.

Get in Touch With Starling Customer Service Using DoNotPay

the easy way. Rather than waiting for who knows how long, spinning in circles in your office chair while you wait for the sound of a human voice, you can skip the queue with our Skip Waiting on Hold product.

Here's how you can use DoNotPay to skip Starling's phone queue

  1. Open your web browser and sign up for DoNotPay.

  2. Type in Skip Waiting on Hold and select the product.

  3. Search for the company you'd like to call.

  4. Click on the name of the company and have us do the work for you.

That's it! DoNotPay will let you know the instant someone picks up so you can talk to a customer support representative without having to spend a second waiting on hold.

DoNotPay Has All You Need

When it comes to avoiding long customer service phone queues and wait times, DoNotPay has all you need.

We can also help with other matters. DoNotPay has features that can assist you in:

  1. Getting help with the bills
  2. Handling small claims court
  3. And signing up for free trials without risk

Come check out all our easy-to-use features now.

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