The Platform Is Not All You Thought It Would Be? Secure a Squarespace Refund With DoNotPay!

If you frequent YouTube, you probably know what Squarespace is, since every other clip seems to be sponsored by the company. 

But there is a reason why the platform targets inexperienced creatives. Squarespace is a website building company that can help you build your website from scratch, even if you have zero technical abilities.

Whether you are a current user looking to get a refund from the company or a new customer doing your research, you can find the basics of the Squarespace refund policy in this article.


What Is Squarespace Refund Policy?

Squarespace offers four different plans: Personal, Business, Basic and Advanced eCommerce, and Mobile. 

Any of these plans gets you an intuitive user interface that lets you build a professional-looking website using one of the many high-quality templates.

You also get to choose between a monthly and annual subscription regardless of the plan you use, but your eligibility for refunds will depend on the choice you make.

Squarespace lets you cancel your subscription any time you want, but the refunds vary depending on the type of plan and your timing. 

If you have more than one subscription, you will have to cancel and request a refund for each plan separately. They cannot be canceled in bulk. 

There are also some purchases that Squarespace offers no refunds for:

  • Email Campaigns subscriptions
  • Getty Images purchases
  • Scheduling subscriptions 

Can You Request a Refund Via

Yes / No
DoNotPay

Yes

Email

No
Phone

No

Letter

No
Website

Yes

In-Person

No

Can You Get a Squarespace Refund for Subscription Plans?

If you cancel your Squarespace subscription, you may be eligible for a refund, but it all depends on the type of subscription and on how long ago you’ve signed up for it.

You can get a refund if you cancel an annual subscription within 14 days of the signup. This is an automatic process, so there is no need to request a refund.

If you are subscribed for longer than 14 days, you cannot get a refund.

The company doesn’t refund for monthly subscriptions either, regardless of when you cancel your account. 

Can You Get a Refund From Squarespace if Your Subscription Renews Automatically?

No, Squarespace doesn’t issue refunds for renewal payments. The auto-renew option can be disabled, and the company will notify you 15 days before the billing date. 

If your account gets auto-charged, the financial obligations are completely your responsibility.

Can You Get a Squarespace Refund for Mobile Start Plans?

In case you have a Mobile Start plan purchased through the Squarespace App or Commerce App, you may be eligible for a refund, but you need to check with Apple and process the refund through them.

Can You Get a Refund for the Squarespace Domain?

Regarding domains, you can get an automatic refund under these two circumstances:

  • If you deactivate your domain within five days of registration
  • In case you disable the auto-renew option following the renewal charge but before the domain’s expiration date

The five-day rule doesn’t apply for .co.uk, .de, or .uk domains, as well as for domains transferred to Squarespace.

If your domain auto-renews and you forget to cancel it, the charge is not eligible for a refund.

What Is the Squarespace G Suite Refund Policy?

You have a 14-day window to cancel your G Suite plan and get a refund. You have to do it after the company charges you for auto-renewal but before the actual renewal date.

Other than during this window, you cannot get a refund regardless of whether your plan is monthly or annual.

In Which Cases Can I Get a Squarespace Prorated Refund?

Some situations will make you eligible for a prorated refund:

  1. When you switch from annual to monthly billing, you can get either a full refund or a prorated refund for the unused time. The type of refund depends on how much time you have left on your annual subscription
  2. If you downgrade your plan, you’ll get a prorated refund for the price difference between the two plans

How To Get a Squarespace Refund Online 

In some cases, refunds will be issued automatically. If this doesn’t apply to you, but you are convinced you are entitled to a refund, you can fill out a refund form on the company’s website. 

Here is how to do it:

  1. Go to the Squarespace website
  2. Scroll down to the footer and click on the Help & Support link under the Community tab
  3. Click on the Contact Us button at the top
  4. Choose Billing and paying for Squarespace from the drop-down menu
  5. Select Cancellation and refunds from another drop-down list
  6. Choose Receiving a refund
  7. Scroll down and click on the Request a Refund button
  8. Type in your email address in the form
  9. Enter the subject
  10. Choose the topic from the drop-down menu
  11. Enter the details of your request in the Description field
  12. Check the box to confirm you have canceled your subscription
  13. Paste the built-in domain associated with the payment
  14. Enter the payment date, which you can find on your invoice
  15. Select the reason you want a refund
  16. Add attachments if needed
  17. Click on Send

DoNotPay Helps You Get a Squarespace Refund Fast

The Fair Credit Billing Act (FCBA) enables you to exercise your legal right to a refund by initiating a chargeback on your credit card transaction.

The point of a chargeback, and its main difference from a refund, is that you go directly to your bank.

In case Squarespace or any other company refuses to give you a refund, DoNotPay will help you get your money back.

Follow these steps: 

  1. Open DoNotPay in your web browser
  2. Tap Chargeback Instantly 
  3. Give our chatbot the transaction details
  4. Type in Squarespace as the name of the merchant

DoNotPay will fax a dispute letter to your bank and make sure you get important Visa and MasterCard codes to build up your case.

We will also get in touch with Squarespace and ask them for a refund.

Here are some other popular website-builders you can request a refund or a chargeback from with DoNotPay:

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Once you access DoNotPay from a web browser you can check out other amazing features our app has to offer.

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