How to Request a Shopify Chargeback

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

How to Get a Shopify Chargeback With Minimum Hassle?

Shopify helps people create an eCommerce website equipped with tools that assist with customer acquisition, driving sales, and managing day-to-day operations. The platform helps you start, grow, and manage an online business by creating a customizable and scalable online store.

The company is headquartered in Ottawa, Ontario, and had a revenue of $1.58 billion in 2019. Shopify’s subsidiaries include companies such as Oberlo, Handshake Corp., Tictail, Tiny Hearts Limited, and more.

How to Request Shopify Chargebacks With DoNotPay?

Getting a Shopify chargeback can prove to be quite time-consuming and tiring. DoNotPay has a quick and easy way to help you request a Shopify chargeback, and it is as simple as it gets. Open DoNotPay in your and follow these simple instructions after logging in:

  1. Scroll down to find File a Chargeback
  2. Click on Get Protected
  3. Provide information about your bank and the merchant
  4. Answer the chatbot’s questions
  5. Click on Sign and Send

These five steps will take about two minutes, and here’s what comes next. DoNotPay will send a fax to your bank, requesting a Shopify cashback. We will collect evidence on your behalf to help you with your case. A letter with all the VISA and MasterCard policies will be sent, and this information will prove quite useful for building a case.

Do not hesitate to request a Shopify chargeback using DoNotPay. We will simplify the entire process and make it as pleasant as possible. There is a lot of information to go through if you want to do it by yourself, and we want to spare you the headache.

How to Get a Shopify Chargeback on Your Own?

Since the chargeback process is confusing, time-consuming, and sometimes costly, you’ll need to know the ins and outs of the entire procedure. Requesting a Shopify chargeback involves strict timelines, and the requirements vary depending on the bank or the card. Here are the steps you need to go through to apply for a Shopify chargeback:

  1. Contact the issuing bank
  2. Wait for the issuer to review the request
  3. The issuer contacts the merchant’s bank
  4. The merchant’s bank contacts the merchant
  5. The merchant chooses whether to further dispute or accept the chargeback

The whole process requires specific documentation, including a copy of the refund or chargeback policy or, in some cases, signed receipts. The first step of the process is to contact the bank and file a request for the Shopify chargeback. There are different ways to do this, mostly depending on your bank.

Can You Request a Chargeback Via

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Requesting a Shopify Chargeback by Phone

To do this, call the number that is located on the back of your credit card. Your bank’s customer service will pick up, and you should explain that you wish to request a chargeback. The customer service will walk you through the process.

Requesting a Shopify Chargeback Online

This is done on your bank’s website. The process heavily depends on the bank, but most websites have a Dispute button next to your card purchases. You will also have to provide all the necessary information and explain the reason for your chargeback request.

Requesting a Shopify Chargeback In Person

This is the most tiring way to do it. Go to your bank and talk to a bank teller in person. Explain the reason for your chargeback request, and the teller will walk you through the application process and give you the necessary details. If you do not want to do this in person, you can always let DoNotPay help!


Since there are several parties involved in a chargeback request, it is essential to know specific terms. You are the cardholder; the merchant is the one who sold the goods, the issuer is your bank, the acquirer is the merchant’s bank, and the card association is the card company that oversees the process.

Shopify Chargeback Policy Explained

Shopify’s chargeback policy states that customers can choose to contest chargebacks or have Shopify contest the chargeback request. Shopify provides its customers with assistance, including notifications and software that will help them dispute the chargeback request.

The customer grants permission to Shopify to share records or other information needed with the cardholder and the cardholder’s bank to resolve the chargeback.

If the merchant wins the chargeback dispute, your bank returns the disputed amount to the merchant, and Shopify refunds the chargeback fee. In case of a partial win, your bank returns a part of the disputed amount, and Shopify refunds the chargeback fee to the merchant. Shopify merchants are charged a processing fee when your bank sends a cashback request.

Merchants have two options to handle a chargeback request.

  • They can accept a chargeback and return the disputed amount, if they conclude that the chargeback is justified. In this case, the merchant is not refunded for the chargeback fee
  • The other option is to dispute the claim further. If the merchant thinks that the customer is not telling the truth, they can submit evidence to the credit card company that states the order was processed on time, along with the billing information of the customer, the IP address used for the order and tracking information of the order

Types of Shopify Chargebacks

Shopify chargebacks can be marked either as:

  • Fraudulent — the chargebacks are marked as fraudulent if the cardholder didn’t authorize the charge, which is one of the most common reasons for a chargeback
  • Unrecognized — the chargeback is marked unrecognized if the customer doesn’t recognize the merchant name or location on their credit card statement
  • Duplicate — a chargeback is marked as duplicate if the customer believes that the merchant charged them twice for the same product

Shopify Return Policy

If you wish to issue a return request on Shopify, you have a time window of 30 days after the product has been shipped to you. The policy states that all products must be returned in the original packaging, otherwise, Shopify will reject the returned product. If the product is deemed unfit, Shopify will notify the customer that the request is rejected and that no refund will be issued.

What Else Can DoNotPay Help You With?

DoNotPay can help you with much more than just dealing with chargebacks. We can help you deal with subscription cancelations, fighting parking tickets, and fight big corporations in small claims court. Make sure you check out our services in your . We can help you save money and time by handling your grievances for you!

One of our most sought after services is the Virtual Credit Card. This card can be used to apply for free online trials without being charged for the whole month after the trial ends. In case you want to send demand letters to a big corporation, we can help there as well. We will collect evidence for you, compose demand letters, fill in the court forms, and more. DoNotPay will provide you with all the necessary forms for filing a lawsuit, and we will even help you fill them out! If you are not sure on how to handle harassment or stalking, you can always turn to us!

Here is what we can assist you with:

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