The Easiest Way to Contact Smyths Customer Service

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm, is not licensed to practice law, and is not equivalent to the services of a licensed lawyer. DoNotPay provides a platform for legal information and self-help, and does not offer legal services. Third party news articles mentioned on our website do not necessarily reflect the views of the company, or the current services that we offer.

Contact Smyths Customer Service the Easy Way

Smyths Toys Superstores is UK's fastest-growing toy retailer, offering high-quality products, competitive prices and excellent customer service. So whether you are looking for something that will be fun for your children or you are into educational material, Smyths Toys Superstores is the one-stop place for all that. The customer service team is aware of the challenges that come with retailing products, so they are always ready to serve their customers. You can contact customer service through email, phone, webchat or simply send a Facebook message.

Unfortunately, due to a high number of queries sent in every day, enquiries sent via email, Facebook messenger or the webchat may wait for up to 48 hours before you get a reply. However, DoNotPay can help you contact on the phone through its Customer Service UK product. DoNotPay will wait in line for you and alert you once you are connected to a representative.

Smyths Support Contact Number and Email

Smyths Toys Superstores allows you to contact customer support in the following ways.

  • Email – Send an email with your enquiry to
  • Facebook Messenger – Go to Smyths Toys Superstores Facebook Page and send your message to the page. You can also comment on any of the posts so that you can get immediate attention from the page administrator.
  • Web Chat – At the bottom of the 'Contact Us’ page, you'll see a blue live chat icon. Click on it to initiate the chat with an assistant. The Live Chat is available from 9:00 am to 4:00 pm.
  • Online Form – Fill out an enquiry form on the 'Contact Us’ page. Include your correct email where you can receive the reply.
  • On the Phone – Call Smyths Toys Superstores customer service on 0333 344 1157. You may have to wait on the call longer than usual, especially if you call during busy hours.
  • To Unsubscribe From Smyths Catalogue, go to the catalogue unsubscription page.

Smyths have a detailed FAQ section where you can get all the answers you need. It's important to check it and search for possible answers before contacting customer service.

This table summarizes the different ways you can contact

Smyths Support/FAQ SiteContact Us
Smyths Phone Number 10333 344 1157
Smyths Phone Number 2+44-20-3328-5038
Smyths FaxNot Available
Smyths Support

All the queries sent to Smyths customer service get a response within 48 hours. Ensure that you include your ticket number when contacting customer service so that you can be served.

Smyths Corporate Address

If you would like to Visit Smyths Toys Superstores, you'll find them at the following address.

C/O Royds

65 Carter Lane London,


United Kingdom

You may also need the address in case you have to send demand letters to the company for an unresolved case.

Common Reasons People Contact Smyths Customer Service

People contact Smyths customer service for different reasons, but the top queries include the following.

  1. How do I track my order? – Whether you are shipping bulky items through next-day shipping or standard shipping, you can easily track your order through the link sent to your email once the items are dispatched. Other instructions for tracking are included in the email.
  2. How to complete a return – You'll need to carry the item and its receipt to the nearest Smyths Toys Superstores, and the staff at the store will help you return it.
  3. How to cancel a pre-order – As long as the order has no stock allocated to it, you can cancel it anytime or amend your payment details in your Smyths Toys Superstores account.
  4. How to claim a VAT receipt - If you are registered for VAT and require a VAT invoice, you can opt-in under the personal details section in your Smyths Toys account.

Most of these questions are answered in the FAQ section, and you can check them out before contacting customer support.

How to Contact Smyths Customer Service With the Help of DoNotPay

DoNotPay has a Customer Service product that can help you skip the queue and wait in line for you until the phone is connected to a representative. Then, you'll only need to let DoNotPay know the company you need to contact and let it do the rest for you.

Here is how it works.

  1. Open your web browser and sign up for DoNotPay.

  2. Type in Skip Waiting on Hold and select the product.

  3. Search for the company you’d like to call.

  4. Click on the name of the company and have us do the work for you.

That's it, DoNotPay will let you know the instant someone picks up so you can talk to a customer support representative without having to spend a second waiting on hold.

What Else Can DoNotPay Do?

DoNotPay connects with multiple companies and can help you contact their customer service agents with ease.

Some of the ways DoNotPay can help you include:

Check out product for more information.

Want your issue solved now?