The Fastest Way to Connect With Shark Customer Service Agents

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

Contacting Shark’s Customer Service Has Never Been Easier

Are you experiencing a problem with your Shark vacuum? If so, you need to contact the company. Shark makes a wide range of premium vacuum cleaners and steam mops designed to make cleaning easier. But getting in touch with is not always easy. It may involve a long wait in a phone queue.

Often, we give little thought to the items and equipment that are vitally important to our lives until there is a problem. Then we realise we need help from the company. Customer service is vitally important for both the consumer and the company. Delays in getting through to a live agent are infuriating. Statistics show that 75% of customers believe it takes too long to get to a live agent. DoNotPay can make the process faster and far less frustrating.

Shark Contact Information

Shark has some self-help guides available online. If you have been unable to find the answer to your question in these guides, or you need further , there are several ways to contact them.

Shark Support/FAQ SiteFAQ Page
Shark Phone Number0800 862 0453
Shark Customer Service Available TimesMonday – Friday, 8 am to 8 pm

Saturday, 9 am to 7 pm

Sunday and UK Bank Holidays, 10 am to 6:30 pm

Shark Request Online FormRequest Form
Shark/PayPal Customer Service Number0800 368 7155

What to Do if You Cannot Resolve Your Customer Service Complaint

Sometimes you cannot contact the company or resolve your dispute. Meanwhile, you are seriously inconvenienced. Alternative Dispute Resolutions (ADR) refers to different ways of solving a conflict. Some forms of ADR may be more flexible, less expensive, and less adversarial than going to court. However, the cost of these options varies widely. Two frequently used ADR schemes are:

  • Mediation. In this method, an independent third party, called the mediator, helps the parties in the dispute to try and reach an agreement.
  • Arbitration. In arbitration, an independent third-party hears both sides present their arguments and conclusions. In most cases, the arbitrator's decision falsely binding on both sides, so it is not possible to go to court if you are dissatisfied with the decision.

If you cannot resolve your complaint with Shark satisfactorily, you may also wish to consider:


Ombudspersons investigate and resolve complaints against organisations. The ombudsperson requests a letter of deadlock showing that you could not resolve the complaint with the company. There are different types of ombudsmen. Therefore, you would contact a consumer ombudsperson concerning a complaint about a retail company.

Small Claims Court

The small claims court, in contrast, mainly handles civil or private disputes that involve matters with a relatively low value. In England and Wales, the amount of the claim is limited to £10,000. You can apply online, the process is generally more informal than in other courts, and you don't need a lawyer.

The Corporate Address for Shark

If you have difficulty getting a response from contact options, you may wish to contact the corporate head office. This information is also helpful if you decide to take action. SharkNinja is the premium home technology brand that makes Shark floorcare products and Ninja kitchen appliances.

SharkNinja Europe Ltd

Registered in England and Wales reg no. 08492819

Registered Office: 3150 Century Way, Leeds, LS15 8ZB

Founder: Mark Rosenzweig

President: Mark Barrocas

Common Reasons People Contact Shark Customer Support

Some customers complain that the Shark customer service representatives keep referring them to troubleshooting sites which are not helpful. Common problems include:

  1. The appliance keeps sending an error message
  2. The device needs a replacement part
  3. The vacuum does not suck up the dirt
  4. The vacuum spits the dirt back out
  5. The power cord broke
  6. The filtration system was inadequate

Get in Touch With Shark Customer Service Using DoNotPay

When we purchase a household appliance, we expect it to work correctly. If problems arise, we expect the company to handle any issues promptly and efficiently. Unfortunately, getting through to a support agent can be an ordeal, with long waiting periods on hold. However, DoNotPay developed the Skip Waiting on Hold product so that you would not have to spend annoying, unnecessary time waiting for a company service representative to respond.

Here's how you can get started:

  1. Open your web browser and sign up for DoNotPay.

  2. Type in Skip Waiting on Hold and select the product.

  3. Search for the company you'd like to call.

  4. Click on the name of the company and have us do the work for you.

That's all there is to it. DoNotPay waits on hold for you and notifies you when a representative at Shark takes your call.

Let DoNotPay Help You Avoid the Phone Queue at Thousands of Companies

We often need help with issues relating to our consumer goods and services. Unfortunately, it is hard to know how to begin contacting the company when that happens. However, DoNotPay has built a list of many companies and can help you get in touch. If the company you need is not on the list, DoNotPay probably has a way to help you reach them without a long, tedious wait on hold.

Use DoNotPay to contact customer service at companies like:

  1. Amazon
  2. Sky
  3. Virgin Media
  4. EE
  5. Vodafone
  6. O2
  7. John Lewis
  8. And Currys

DoNotPay Solves Many Types of Issues

Most of us have an ongoing, constantly changing list of things that need to be repaired or problems with companies that need to be addressed. Some of these issues may include:

What else is on your list of concerns? Let DoNotPay help you deal with it today.

Want your issue solved now?