Skip the Phone Queue and Reach Sephora Customer Service Representatives in Seconds

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm, is not licensed to practice law, and is not equivalent to the services of a licensed lawyer. DoNotPay provides a platform for legal information and self-help, and does not offer legal services. Third party news articles mentioned on our website do not necessarily reflect the views of the company, or the current services that we offer.

Contacting Sephora Customer Service Made Easy

Sephora’s phone line is quite busy, with the average waiting time to reach a Sephora customer service representative over 33 minutes. Regardless of whether you want to inquire about the company’s products, complain about the service you received in one of their stores, or ask for a refund, you’d have to spend at least half an hour on the phone listening to the hold music or their latest promotions on repeat.

DoNotPay offers you a faster, easier, hassle-free way to get in touch with a representative. With our app, you don’t have to play the tedious waiting game with Sephora. DoNotPay can ring the company for you and will notify you as soon as you’re connected with an operator, so you can get answers to your questions or solve your problem immediately.

in your web browser and get in touch with Sephora customer service the easy way.

Contacting Sephora Customer Service Yourself

There are a few different ways to get in touch with Sephora customer support:

  • Via email
  • By phone

Reaching out to Sephora Customer Service via Email

Sephora gives you an option to send the email to the company stating your query or issue, but you would have to do so through the Contact Us form on their website.

Emailing Sephora is the most convenient option for those who don't have landline access or live outside the United States and Canada.

Make sure to be accurate in filling out all the information so that they can give you a proper response. You will be asked to provide the following information:

  1. First and Last name
  2. Email Address, make sure it's where you want them to send their reply
  3. Subject, which could either be the following:
  • Order or product information
  • Beauty insider
  • Password reset
  • Ask a beauty advisor
  • Retail store information
  • Website feedback
  • Compliment or complaint
  • General feedback or questions
  • Ratings and review

If you’re in the U.S. or Canada, we would not advise this approach for two reasons:

  1. You can imagine how many emails Sephora receives every day from both curious and dissatisfied customers. It can take up to a week to get a reply from the company
  2. To send them an email through the form on the website, you must agree to have your data collected, processed, and even potentially disclosed

Emailing Sephora is by far the slowest option, and it can often be difficult to describe the specific issue you’re having with a package or product in an email message.

Calling Sephora Customer Service

Getting in touch with Sephora customer support by phone is a much better option, given that you can receive immediate help with your inquiry or a problem. You won’t have to wait days just to get a response, and you’ll be able to explain your issue in much more detail.

If you’re within the United States or Canada, you can contact Sephora support through their number 1-877-SEPHORA or 1-8-77-737-4672.

The company also has numbers for the hearing impaired/TTY: 1-888-866-9845.

You can get in touch with Sephora Representatives or Beauty advisors any day of the week:

  • Monday to Friday—5:00 am to 9:00 pm PT
  • Saturdays and Sundays—6:00 am to 9:00 pm PT

If you can’t reach Sephora by phone, you can also try to get in touch with a representative through their online chat. You’ll see the Chat With Us option on the Contact Us page of the website, along with the availability of the representatives. The waiting times for the online chat are a lot shorter than the phone queues.

Online chat is available Monday through Saturday from 3:00 am to 9:00 pm PT.

To summarize, you can contact Sephora support through the following channels:

Main Contact Number:Main Email Address:Online Chat

1-888-866-9845 for the hearing impaired/TTY

You can fill out a form, and they'll get back to you eventuallyAvailable on Sephora’s Contact Us page

With the help of DoNotPay, you can quickly contact a Sephora representative without having to go through the long phone queues.

Contact Sephora In Seconds With DoNotPay

Being on hold for over 30 minutes is aggravating. You have to hold your ear pressed to your phone because a customer service representative may answer any second, so you’re stuck there wasting half an hour of your life. You can’t dedicate your attention to any other task.

If a customer support representative answers and you’re not by the phone, they’ll just move on to the next customer, and you’re back to square one and would have to suffer through the phone queue again.

DoNotPay offers you a much better option—one that will ensure you’ll get in touch with Sephora’s customer support without wasting a single second of your time. To connect with a support representative using DoNotPay, all you have to do is:

  1. in your browser
  2. Choose the Skip Waiting on Hold option
  3. Type in Sephora and click on the company name

That’s all there is to it! We’ll display the average waiting time on your screen, and DoNotPay will notify you as soon as a Sephora customer support representative picks up.

With DoNotPay, you never have to wait in the phone queue again!

Where Else Can I Get Immediate Help Besides Sephora’s Customer Support?

If you require assistance, the first step is to always contact Sephora through any of their channels. You’ll have to wait days, or maybe weeks, if you contact them via email. Luckily, when you call Sephora through their landline with the help of DoNotPay, you can get immediate human assistance.

But if you want to try out other ways to solve your problems, you can do the following:

  1. Visit the Sephora website and navigate to the Community page
  2. When you visit the community page, you can start a discussion or read discussions of the Sephora community. It can help you with the following:
  • Look at previously answered questions
  • Ask for product reviews and opinions
  • Contribute to the community by answering questions
  • Watch out for events
  • Start a conversation

The community page also has a dedicated FAQ’s portion to find quick answers.

If you can’t find the answers you’re looking for on the Community page, you can also scroll down at the bottom of the homepage and under the Help menu, select the page that aligns with your inquiry or problem the best:

Sephora also has various social media platforms, like Facebook, Twitter, and Instagram. You can interact with them through these platforms, but you shouldn’t expect a swift response.

Sephora’s Corporate Addresses

Sephora operates in over 34 countries worldwide, and operates approximately 2,600 stores. The number is steadily increasing as they still plan on expanding their business and operations, hopefully reaching more customers. Sephora has offices in the following:


525 Market St. Fl 32,

San Francisco

California, 94105

United States

Corporate Offices

New YorkMexico CityMontrealTorontoSao Paolo
1535 Broadway, New York, NY 10036, United StatesAvenida Ejercito Nacional, 11590 Mexico City, Mexico677 Sainte-Catherine St. W Space #R04, Montreal, Canada5560 Explorer Dr, Mississauga, ON L4W 5M3, CanadaR. Dr. Geraldo Campos Moreira, 240-Cidade Moncoes, Sao Paulo, Brazil

Sephora’s executive team

Primary Contact

Chris de Lapuente

Global president & CEO of Sephora, Member of the Executive Committee

525 Market St. Fl 32,

San Francisco

California, 94105

United States



Secondary Contact

Satish Malhotra

Executive Vice President, Chief Operating Officer

525 Market St. Fl 32,

San Francisco

California, 94105

United States


Artemis Patrick

Executive Vice President, Chief Merchandising Officer

525 Market St. Fl 32,

San Francisco

California, 94105

United States



Karalyn Smith

Executive Vice President, Chief People Officer

525 Market St. Fl 32,

San Francisco

California, 94105

United States



Jean-André Rougeot

President & CEO of Sephora Americas

525 Market St. Fl 32,

San Francisco

California, 94105

United States


You can check out the credentials of Sephora’s executives, and you'll be able to find where to contact them. However, due to the nature of their job, reaching out to them may be difficult. In any case, you can contact them as a last resort.

What Are the Main Reasons People Reach Out To Sephora’s Support?

Here's are the most common reasons for contacting Sephora customer service:

  • Refusing to give refunds: some people find it hard to get a return on their products, which is why customers would contact the support group to leave their complaints.
  • Problems with product exchanged: if you have any defective products, or if you bought a product by mistake, you can have it exchanged in the store you purchased it from, provided you have the receipt. However, some customers have problems with exchanging their items.
  • Poor customer support: one of the main problems of customers when it comes to calling Sephora support is the long queues. Luckily, with the help of DoNotPay, you can avoid waiting too long and speak with someone immediately.
  • Reports of scamming: customers often call complaining about how they were deceived into buying a product. The best way to fight this is to keep a transaction receipt and what made you purchase a product.
  • Delay in product delivery: nothing could be more annoying than not knowing the status of your shipment, which is why many customers would call Sephora support to follow up on their delivery.
  • Minor mistakes: when you commit an error in your order, you might have trouble fixing it. Make sure to double-check your order before confirming and paying it.

Skip the Phone Queue for Over 10,000 Companies

Have you run into issues with other companies’ products and services, as well? DoNotPay can help you skip the line and get in touch with customer support representatives of virtually any major company or service provider.

Here’s are some companies you contact using DoNotPay to save valuable time and spare yourself the headache of listening to god-awful hold music:

through any web browser.

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