Contacting Dell Customer Service Made Easy

The main support number for Dell is 1-800-624-9896. To reach their customer service representatives, you will need to wait on the phone for an extended period. Luckily, the DoNotPay app can make things more convenient for you. It will stay on the line until it reaches a real human being. Once someone answers, it will notify you. Access DoNotPay through any web browser or download the app on your iPhone or other Apple device.

Dell contact numbers

There are several ways for you to get in touch with customer service, but the most common method is calling them by phone. Dell offers different numbers for different needs. If you have Premium Support or Premium Support Plus, you can call 1-800-624-9896. This hotline is available 24/7. Customers who are still under warranty can also call this number.

Home users seeking “fee-based out of warranty” support can call 1-800-288-4410. You can only call this number from seven in the morning to midnight CST. If you’re under the “fee-based software support,” you should call 1-866-795-5597, which is available 24/7.

If you have concerns specifically with your mobile device or tablet, 1-800-308-3355 is the number to call.

Learn how to skip the phone queue for ANY company in 45 seconds:

Never Wait On Hold Again By Skipping The Phone Queue

Here is a complete list of numbers that you may call:

Contact NumberAvailable Time
Support for the deaf, hearing or speech impaired1-877-DELLTTYMon – Fri

7 am – 5 pm

Home users: premium support, premium support plus and home users with a warranty1-800-624-989624/7
Home users: fee-based out of warranty1-800-288-44107 am – 12 am
Home users: fee-based software support1-866-795-559724/7
Monitor support1-866-618-204424/7
Mobile devices (phones) and tablets1-800-308-335524/7

Instead of calling any of these numbers yourself, you can use DoNotPay. You can skip the long phone queues and go about your life while the app connects you to a real human being. Access DoNotPay through any web browser or download the app on your iPhone or other Apple device.

What email address can I send my concerns to?

Another way for you to reach customer service is by emailing them your issues. You can send your concerns to US_CAG_Customer_Care@dell.com. The problem is that sometimes, Dell may not even respond to your email. 

When you compose your message, make sure to include all the relevant information so that Dell can give you effective feedback. 

To make things faster, use the DoNotPay app. It lets you skip the most time-consuming part of the process, waiting to speak to a Dell customer service rep.

Where can I get a timely and helpful solution for my Dell problems?

customer

Here are the steps that you need to follow when you want to get in touch with Dell customer support:

  1. Go to Dell’s official website and sign in to your account. If you do not have one, create one.
  2. Once you’ve signed in, click on the Menu tab on the right side of the page. A list of options will appear. Choose the support tab. 
  3. The last option will be “Contact Us.” Click on that.
  4. You can choose technical support, order support, sales, international support services, Dell EMC support site help, or other options. 
  5. You are then offered three contact channels. You can create a service request, do a live chat, or call directly. 

There are a few things that you should prepare so that Dell can accurately route your query:

  • Service tag or express service code
  • Product ID or serial number
  • Agreement ID
  • Contact information
  • Nature of request 

There are dozens of common problems that you could be experiencing with Dell. You can check out the Frequently Asked Questions on Dell’s official website for answers to some of them. If you find your concern on the list, you won’t need to go through the hassle of contacting customer service. 

These aren’t the only possible ways for you to contact Dell customer support. We are living in a world in which social media plays a significant role in all things, especially in business. You may have a higher chance of reaching Dell through their Twitter or Facebook pages. 

There is an even better option. Instead of waiting on hold for hours, DoNotPay can do the waiting for you and connect you as soon as it reaches a real human being. Access DoNotPay through any web browser or download the app on your iPhone or other Apple device.

Corporate address of Dell Technologies

Dell Incorporated

One Dell Way

Round Rock, TX 78682

You can use this address to file a case against Dell in small claims court. You will have to send your demand letter to it.

The executive team at Dell Technologies

Primary Contact

 

 

 

 

 

Anthony Camporeale

Senior Director

Dell Incorporated

One Dell Way

Round Rock, TX 78682

Customer Service

LinkedIn

Secondary Contacts

 

 

 

 

 

Karen Quintos

EVP

Dell Incorporated

One Dell Way

Round Rock, TX 78682

Chief Customer Officer

LinkedIn

 

 

 

 

 

Bill Scannel

President, Global Enterprise Sales

Dell Incorporated

One Dell Way

Round Rock, TX 78682

Customer Operations

LinkedIn

Chief Executive

 

 

 

 

 

Michael Dell

Chairman

Dell Incorporated

One Dell Way

Round Rock, TX 78682

Chief Executive Officer

LinkedIn

If you have been experiencing a severe problem, and it has not been addressed by Dell’s customer service personnel, you can consider reporting your concern directly to one of these executives. 

What are the most common problems that people report to Dell’s support?

  1. Defective gadgets, electronics, or accessories. Dell’s primary products are computers, and many issues can arise with them as time passes. Users ask Dell support for help fixing damaged items. 
  2. Return policy. Some customers are not satisfied with their purchases, so they call customer support to ask about the Dell Return Policy.
  3. Order support. Many customers inquire about the status of their order, delivery, invoices, and similar issues.
  4. Warranty issues. People want to learn about the coverage of their warranty. Many also have problems with their coverage.
  5. The item delivered is incorrect. Sometimes customers receive the wrong product, or their delivery arrives at the wrong address.

There are many other concerns that you can report to Dell customer service. To make things more convenient for you, DoNotPay can wait on hold for you until someone at Dell picks up the call. Access DoNotPay through any web browser or download the app on your iPhone or other Apple device.

What if Dell’s customer support refuses to help? Can I sue the company in small claims court?

If Dell has infringed upon your legal rights, you can probably sue the company in small claims court. DoNotPay can help you, here’s how. These are the basic steps:

  1. DoNotPay will create a demand letter you can send to Dell. The goal of this letter is to settle things outside of court, if possible.
  2. If that method fails, the next step is to fill out the court forms. DoNotPay helps you fill these forms in just a few minutes and provides all the duplicates that you need.
  3. Next, you must file an official complaint with the court. The app will guide you through this process too.
  4. You will then serve Dell, letting them know that you are suing them, and why you are suing them.
  5. Finally, show up in court and present your case against Dell. DoNotPay will generate a script so that you will know what to say.

If you want to take Dell to small claims court, make it easy with the DoNotPay web app available in any web browser or download the iPhone app.

Do you have other concerns? Write a comment below. Others may help you solve it

If you are facing an issue that has not been addressed above, you can comment below. Maybe someone who has gone through a similar experience can help you find a solution. Please help anyone solve a problem that they have posted if you can. 

Other services that DoNotPay offers

Not only does DoNotPay stay on the line until it reaches a real human being for you, but it can also assist you in other ways, such as:

DoNotPay can help you skip the phone queue at 10,000+ companies

Have you been having issues with other companies too? DoNotPay will help you get in touch with practically every major company out there, no matter what field it is in. The list is exhaustive and ever-expanding. Below is a list of articles on how to use DoNotPay to contact a few leading companies. Even if a company isn’t on our list or we haven’t yet published an article about it, chances are that DoNotPay can help you get in touch with them now without waiting on hold.

Access DoNotPay through any web browser or download the app on your iPhone or other Apple device.