Contact Sainsbury’s Customer Service the Easy Way

Sainsbury's, the second-largest chain of supermarkets in the U.K., was first established in 1869. Perhaps you have experienced a problem while shopping or with your order and cannot contact Sainsbury's customer service.

Whether you are shopping online or in-person, running into problems with your internet or phone service, you just want a company representative to take care of it. Typically, when customers run into a problem, they prefer a live chat with a customer support representative over other means of communication. It is bad enough to experience the problem itself, but getting help to solve your problem is time-consuming and frustrating. You don't have to wait in a long phone queue. DoNotPay can help.

Sainsbury’s Support Contact Number and Email

The most challenging part of resolving a customer service issue is finding out how to contact someone who can help you. Always include your account number and order number. Describe your complaint in detail, and explain how you would like Sainsbury's customer service to resolve it.

Sainsbury's Corporate Address

If your attempts to contact a customer service representative have failed, or the company has not resolved your complaint, you may have to take your problem to a higher authority. In that case, it helps to know the address of the head office. This information is also helpful if you choose to take action.

Sainsbury's Store Support Centre

33 Holborn

London

EC1N 2HT

Phone: 020 7695 6000

Registered number: 185647

Contact Sainsbury's

How to Begin Dealing With Your Customer Service Problem

You may be irritated and in a hurry to get your issue resolved. Often, a company receives the same questions repeatedly. Therefore you may wish to see if the company has a response to your question.

Frequently Asked Questions

For Sainsbury’s, you can find frequently asked questions on their website.

Contacting by phone

The company suggests that the quickest way to get an answer is to call. However, people often report long delays and difficulties getting through to a live person. To contact Sainsbury’s by phone:

• If you purchased your item(s) in-store - 0800 63 62 62
• If you purchased your item(s) online - 0800 328 1700

Alternative Ways to Resolve Customer Service Complaints

If you cannot resolve your complaint to your complete satisfaction, you may wish to consider other ways to approach the problem.

Alternative Dispute Resolutions (ADR)

These methods typically include the following:

1. Mediation is a non-binding form of intervention in which a third party helps the parties agree on a resolution
2. Arbitration is a system in which a third party reaches a decision that is typically binding on the parties.

Although Sainsbury's does not subscribe to a particular ADR provider, however, as one possibility, they suggest:

Centre for Effective Dispute Resolution

70 Fleet Street

London

EC4Y 1EU

United Kingdom

Telephone: 020 7520 3800

Ombudsman

An ombudsman is someone appointed to investigate complaints about companies and organisations. This is an option only if you have already complained to the company and could not solve your problem. For example, they will not investigate if you have started court action.

In some cases, an ombudsperson will investigate the complaint if the company takes too long to resolve it. The cut-off point for old complaints varies. Ombudspersons are independent and impartial. A consumer ombudsman accepts consumer complaints about retail companies. To find an ombudsperson, visit Ombudsman Association.

Small Claims Court

The small claims court is a simple way to take action for up to £10,000 against a firm or individual in the UK. There is also an online system in development, which you can access through the Government portal.

Common Reasons People Contact Sainsbury's Support

When you purchase goods or services, you expect them to fulfil your expectations. So, for example, if you treat yourself to a stay at a nice hotel or shop at an upmarket department store, you expect high-quality customer service. Or, if your laptop, television, internet or other telecommunications needs are not being met, you have every right to complain.

There is a wide variety of complaints about Sainsbury’s. Common complaints include:

• Missing or incorrect orders
• They only get computer-generated stock responses which did not address the customer's issues.
• Employees scan items too fast and carelessly.
• They promise refunds but never issue them.
• Online delivery slots are changed or disappear entirely.
• Orders cancelled without notice.

Get in Touch With Sainsbury Customer Service Using DoNotPay

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