How to Request a Royal Mail Refund

Chargebacks and Refunds How to Request a Royal Mail Refund

How to Get a Royal Mail Refund in Less Than Two Minutes

Royal Mail has been delivering parcels throughout the United Kingdom since 1516. It was owned by the government for 499 years until the Postal Services act of 2011 when shares were sold on the London Stock Exchange leaving the government with only 30% ownership. They still handle collections and deliveries to this day.

There are 37 mail operations centres throughout the UK. Letters and parcels posted to the pillar boxes are brought to the mail centres for sorting before being sent to one of the 1,536 delivery offices. From the delivery offices, Posties handle local deliveries and collections.

The number one complaint about Royal Mail is the number of lost letters and parcels. When there is a problem sending an individual item, it is only natural to want a refund. To get a refund from Royal Mail, you have to follow a specific claims process. If you have trouble collecting your refund, you can turn to DoNotPay for help.

How to Get a Refund From Royal Mail on Your Own

You can file a claim for a refund in more than one way:

Can You Request a Refund ViaYes/No
DoNotPayYes
EmailNo
PhoneNo
LetterNo
WebsiteYes
In-PersonNo

To get a refund from Royal Mail on your own, you will need to start by filing a claim.

Save time filing your claim by collecting the required information prior to contacting Royal Mail:

  • Information about the sender and the recipient, including name and address
  • The Royal Mail service used
  • The date you posted the item and where you posted it
  • Proof of postage and proof of the value of the item
  • Digital/electronic images that show the damage to the contents and the state of the original packaging, if applicable

Via the Website

  1. Log on to Royal Mail’s Help centre page.
  2. Select the category applicable for your refund and click on the button that corresponds to it.
  3. You will be redirected to a refund form.
  4. Answer the questions as accurately as you can and fill in the required details.
  5. Submit your information and await Royal Mail’s decision.

Ensure that you select the correct claim category as they have varying forms for each situation. Providing incorrect information could cause delays in getting your claim, should you be qualified for one.

Royal Mail's Refund Policy

If Royal Mail lost or damaged your package during mail processing and delivery, you could be eligible for recompense for the contents of the parcel. Royal Mail will consider compensation for a loss with the following provisions:

  • You cannot file a claim until 10 working days past the time you expected to receive that was posted 1st or 2nd class.
  • You cannot file a claim until 5 working days beyond the delivery due date on Royal Mail Special Delivery Guaranteed by 1 pm®.
  • You can file a claim for delayed items delivered after the 5 or 10 working day timeframe.
  • You must have posted the item at a Royal Mail facility. Items handled by those other than Royal Mail operators must have been posted using Royal Mail retail services.
  • The contents of a parcel are considered damaged if there has been harm that impairs the function or contents of the item.
  • The damage must come from the post process.

How Long Does It Take to Collect a Refund From Royal Mail?

You can expect to receive a refund in the mail after either 30 or 90 days. Refunds are processed and cheques dispersed after thirty days for packages posted within the UK, and ninety days for international packages.

Potential Problems Collecting a Refund From Royal Mail

You might run into problems filing a claim for a refund from Royal Mail. Here are some viable causes:

  1. If you shipped a valuable item, you might have trouble being compensated for the loss or damage unless you can prove the value of the item.
  2. If you posted a package without getting proof of postage from a delivery office, you may not qualify for a refund.
  3. If you do not have complete information for either sender or recipient.
  4. If the damage to the item does not impair the function of it.
  5. If the damage to the package was not done during the posting process.
  6. If you do not complete the claim form correctly
  7. If you file a claim before the allowed time or either 5 or 10 working days, depending on the class of service you used.

How to Get a Royal Mail Refund Using DoNotPay

If you are having trouble claiming a refund for your Royal Mail’s lost, damaged or delayed parcels, DoNotPay has a solution. DoNotPay has a tool for requesting refunds from Royal Mail. All you have to do is follow a few simple steps:

  1. Find the Chargeback Instantly product on DoNotPay.

     

  2. Tell us which credit card (or ACH transfer) the payment was on, and enter the name of your bank and the merchant.

     

  3. Select the reason for your chargeback, and provide relevant details, including the charge amount, the charge date, a description of the payment, and any files you can upload as evidence.

     

DoNotPay Can Help You Collect a Refund From Any Company

It does not matter what company it is. DoNotPay can help you request and collect a refund from them. We can take care of requests for:

DoNotPay can assist with both chargeback and refund requests from any company you can think of.

What Else Can DoNotPay Do?

DoNotPay does far more than request refunds and chargebacks on your behalf. Here are a few other solutions that DoNotPay offers:

This is only a sample of what DoNotPay can do for you. Visit DoNotPay today and learn more about how you can beat the bureaucracy and fight major corporations.

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