The Fastest Way To Get a Refund From Sprint—A Step-By-Step Guide

Sprint was one of the largest mobile network providers in the U.S. before being acquired by T-Mobile in April 2020. Even though the company has merged with T-Mobile, Sprint’s original refund policy still applies, and they still have their own customer support.

Key Aspects of the Sprint Refund Policy

Sprint’s refund policy covers devices and accessories purchased from:

  • A Sprint retail store (now T-Mobile retail store)
  • Sprint Telesales
  • Sprint Website

If you cancel your Sprint service, you won’t be offered a prorated refund even if you do it in the middle of a billing cycle. 


Did you buy a Sprint device or accessory from a third-party seller? You will have to contact the retailer to find out about their refund policy. 

You have to return your device or accessory to the original place of purchase within 14 days to be eligible for a refund. The item needs to be in perfect condition and in original packaging.

Before returning the item, you need to contact Sprint customer support to deactivate your service and inform them about your return and refund request. 

Here’s an overview of which Sprint items and services are refundable and which are not:

Refundable

Non-Refundable

  • The full retail price of a new device or accessory
  • Monthly installment agreement
  • Flex Lease
  • Service charges
  • Paper Bill Fee
  • Detail Bill Fee
  • Spending Limit Program Charge
  • Restocking fee
  • Fee for a damaged device 
  • Devices you received as a part of Trade-in, Buyback, or Giveback transaction

You’ll be refunded to the original payment method. If you paid with cash while buying your device in one of Sprint/T-Mobile stores, you’ll be refunded in cash for purchases of up to $175. If the refund price is higher, you’ll receive a check.

How Can I Request My Sprint Refund?

You have multiple options for requesting a refund from Sprint (hint: DoNoPay is the most convenient one!).

Can You Request a Refund Via

Yes/No

DoNotPay

Yes
Email

No

Phone

Yes
Letter

No

Website

Yes
In Person

Yes

Mail

Yes
Third-Party Retailers

Yes

Request a Sprint Refund Over the Phone

To request your Sprint refund over the phone, follow these steps:

  1. Dial 888-211-4727 to get in touch with the company’s customer support reps
  2. Inform them about your refund request
  3. Provide all the necessary info 
  4. Request a confirmation email

To skip the phone queue and avoid wasting time, rely on DoNotPay’s help when contacting Sprint customer service. You’ll be notified as soon as one of the customer care representatives becomes available. With us, you can easily get in touch with the customer support of many companies, including Amazon, Instagram, and Zara.

The Sprint customer care rep will provide instructions on how to return your device, and they will cancel any service. 

Request a Sprint Refund Online

Another option is to contact Sprint customer support via chat. You’ll see the chat icon in the bottom right corner of the dashboard. Click on it and ask them about your refund.

This option is recommended to people who bought their Sprint device through Telesales. You’ll be sent a returning kit so that you can send the device back to Sprint.

Request a Sprint Refund in Person

If you purchased a device or accessory in one of the Sprint stores, you can return it to the nearest Sprint (now T-Mobile) store. Bring the original packaging, receipt, and other items that came with the device.

Request a Sprint Refund via Mail

Sprint provides pre-paid labels for return shipping in case you decide to send your device back via mail. Make sure to write down your return merchandise authorization number—you can find it on the shipping label under “RMA.” This number will be useful if you want to track the delivery.

You’ll have to contact the Sprint customer care agents first to claim a return shipping label.

Request a Sprint Refund From Third-Party Retailers

Sprint suggests contacting the customer support of the third-party seller you purchased the item from to find out if you’re eligible for a refund and how to request it because each retailer’s refund policy is different.

DoNotPay Offers the Most Efficient Way To Get a Sprint Refund!

Contacting customer support agents is bothersome, especially if they are persistent in convincing you to continue using the company’s services. That’s why requesting a refund with DoNotPay is always the best and fastest option. 

To request your Sprint refund with us, follow these steps:

  1. Open your account from a web browser
  2. Click on Chargeback Instantly
  3. Verify your personal info and answer our chatbot’s questions
  4. Sign and click on Submit 

The moment you hit the Submit button, your request will be faxed to your bank together with a letter that includes all necessary Visa or Mastercard codes. Since the Fair Credit Billing Act requires contacting the merchant to collect the evidence, DoNotPay can do it on your behalf. It will increase your chances of winning.

Besides helping you request your money back from Sprint, we can offer our assistance in getting a refund from other companies, such as:

What Issues Can I Expect When Requesting My Sprint Refund?

Sprint might charge a restocking fee for the returned device or accessory when issuing your refund:

Full Retail Price (FRP)

Restocking Fee
$600+

$70

$300–$599

$40
Less than $300

$20

It’s recommended that you back up all data and delete the Find My iPhone option before returning your device. You won’t be able to get it back once Sprint receives the device. 

How Long Do Sprint Refunds Take?

Sprint will issue a refund within ten days from receiving your returned item if you paid with a credit card. Some banks and credit card issuers take longer to process the payment, which means that you might see the refund on your balance two billing periods later.  

You’ll be issued a check within 14 days of returning your device if:

  • Your chosen method of payment was a check
  • The price of the device or accessory paid in cash was higher than $175

How To Check My Sprint Refund Request Status

You can either call Sprint customer support or your bank to see if your refund has been issued and when to expect it.

DoNotPay Helps You Solve Any Other Issue With Ease 

Thanks to DoNotPay’s convenient features, you can request a Sprint refund or cancel Sprint wireless effortlessly, but these aren’t the only issues we can help you with. Rely on us to assist you in canceling numerous services, including Amazon Prime Video, CBS All Access, Sling TV, etc. 

DoNotPay can also help you deal with everyday administrative problems such as getting loans to pay bills, renewing your Florida driver’s license, suing Comcast, and similar. 

Once you sign in to your account either from a web browser you can count on DoNotPay’s help when: