How to Request a Spotify Refund

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Can You Get a Spotify Refund for Premium Subscription?

Spotify is a music streaming platform that provides its users with millions of songs, podcasts, and videos from various artists. The basic app is free, but the Premium version comes with a cost.

Premium has many perks: you are not tied to Spotify's shuffle order and can play any song you like, you can skip as many songs as you want, and you even get access to Extreme Quality Streaming at 320 Kbps.

The perks are awesome, but what happens if you change your mind?

What Is Spotify Refund Policy? Can You Get Out of the Premium Version?

When you register for Premium, you will get access to it immediately.

What is the problem? Once you register, you can change your mind and obtain a refund only if you paid for a Premium Code and if your purchase fits these specific conditions:

  • The refund has to be requested within the 14 days from the purchase
  • You cannot use Spotify during that 14 days

After 14 days from purchase, you may cancel your subscription, but you will not receive a refund. These 14 days are called the cooling-off period and are there to help you decide if you want the Premium account or not.

This might be challenging to do when you can't actually use the Premium perks without giving up your right to a refund.

It would make sense that after the 14-day cooling-off period has elapsed and if you didn't log in to the Premium account, you will get your money back. But that is not the case.

How to get a refund if you fit some of these conditions? To cancel your purchase of a Premium Code, email with the full code number, and Spotify will refund you.

There are two additional situations in which you can get a refund from Spotify, and those are:

  • If your Premium Code does not work, contact Spotify Customer Support Page to receive a replacement code or refund
  • If you have prepaid fees for services that Spotify permanently discontinued, you will get a refund of those fees

Spotify offers no refunds for any other issue regarding the Premium plan.

Will Spotify Refund Me for Unexpected Charges on My Account?

If your account is being charged and you are not sure why, there could be several reasons for it:

  1. You were charged twice for a variety of reasons
  2. Your free trial switched to the paid version
  3. You were charged for another month of Premium package

You Might Have Been Charged Twice per Month by Accident

Whatever plan you have, Spotify will charge your account once per month. If you notice more than one Spotify payments you should check a few things:

  • Is one of the payments pending? If yes, it's because sometimes, when a payment fails, Spotify will try to charge your account again later. Only one payment will be taken, and the one with the Pending status will get canceled
  • Did you change your subscription plan? If you did, your first payment for that new plan would be a few days early
  • Do you have two Spotify accounts? You may have signed up to Premium on another account by accident

Your Free Trial Expired and You Switched to the Paid Version

Spotify often offers free trials to attract new subscribers. If you are interested in Spotify Premium, you are likely to be offered a free trial before committing to a full paid plan. The trick is that to obtain this free trial, you will need to provide your credit card details.

This is where those extra charges can happen. A month passes by, and you get charged for a Premium version. If you forget to cancel your subscription, before the free trial period ends, the Premium subscription will continue automatically at the regular rate.

If this is something that you experience occasionally, you should consider using a virtual credit card when signing up for free trials.

Virtual credit cards are randomly generated credit card numbers that allow you to sign up for all the free trials you want without worrying that you will be charged the full amount once the free trial ends.

You can use DoNotPay's free virtual credit card with Spotify. After the trial month ends and Spotify tries to charge it, they will fail. Since it is a fake credit card and not connected to a real funding source, there is no money on it for them to take.

You Were Charged for Another Month of a Paid Version

Regardless of your plan, your subscription to Spotify will renew automatically at the end of each month, unless you cancel it beforehand.

If you decide that you don't want to subscribe for another month, you have to cancel your subscription before the month ends.

Once you cancel, you will be downgraded to the Free Service.

If you forget to cancel and get charged for another month, there is no way to get refunds or credits. You need to remember to cancel Spotify before the next billing period.

Can You Get a Spotify Subscription Refund If You Cancel the Premium Package?

If you are tired of your Premium subscription and want to avoid the automatic extension and monthly payments, there is a way to cancel it. Follow these steps to cancel your Premium plan:

  1. Go to Spotify website
  2. Log in to your account
  3. Scroll down and click on the Subscription tab
  4. In the window, you will see the name of your plan and the button Change or Cancel
  5. If you want to change to Spotify Free, then scroll down and click on it. If not, go to the next step
  6. Click Cancel Premium
  7. Follow the remaining steps until you get to the confirmation message

Your account page will show until when you can use Premium features, before your plan changes to Free. You will not get a refund for the days left within your subscription period, but the benefits of Premium will be available until the subscription expires.

Get Your Money Back From Spotify With DoNotPay

If you change your mind about the Spotify subscription and want to request a refund, DoNotPay can help! This virtual lawyer app will fax a refund request letter directly to your bank and can even contact Spotify and send a dispute letter on your behalf.

Here is how to do it:

  1. Access DoNotPay from your
  2. Find the File a Chargeback option and click on it
  3. Give your bank details to our chatbot
  4. Type in Spotify as the merchant
  5. Follow other steps and build up your case

DoNotPay will send a refund request to your bank and Spotify directly and provide all the relevant Visa and Mastercard codes and rules that can bolster your demand.

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