Cash App Refund and How to Get It

Cash App is a feature that lets you make payments and receive money on your phone in a matter of seconds. All you need to do is install the free app on your smartphone. If you are already a Cash App user and need to get your payment back, here’s how you can request a Cash App refund.

Cash App Refund Policy

Because Cash App is an online payment service, you’ll probably be sending and receiving a lot of money through the app. If you need a refund from a payment you made through Cash app, you have to understand how the process works. The Cash App Refund Policy is quite strict, and there are certain rules the company enforces. You can always contact the Cash App support team if you don’t know how to go about your payments.

Cash App Merchant Refund

First thing’s first, there are significant differences between requesting a refund from the recipient of your transaction and from the company itself. Cash App is not accountable for your transactions. That means that if you made a wrong payment, you are the only party responsible.


The only refund policy the company has is called the Cash App Merchant Refund that applies to the situation in which you made a faulty payment. It is entirely up to the recipient or the “merchant” to refund your money — the company does not guarantee the return of your money.

How to Get a Refund on Cash App Manually

There are two ways in which you can request a Cash App refund on your own. Mind you, neither of these mean a money-back guarantee.

  • Requesting a refund in the app
  • Calling customer support

Getting a Refund on Cash App

Transferring money on Cash App is as quick as a lightning bolt. Your only chance of getting a refund from a payment you did not mean to make is by requesting it from a recipient and hope for the best. Here is how to do it:

  1. Open the Cash App on your smartphone
  2. Click on the clock icon in the bottom right corner
  3. Open the transaction for which you want your funds back
  4. Click on the three dots in the top right corner
  5. Choose the Refund option
  6. Confirm by clicking OK

Calling Cash App Customer Support

If the person you requested a refund from is unresponsive or unwilling to give you your money back, you can call Cash App customer support. Follow these steps:

  1. Dial +1 (845) 477-5160
  2. Be patient while a Cash App representative answers
  3. File a complaint on the unresponsive recipient

Once again, please note that Cash App does not take responsibility for your payments. Even if you reach customer support, they might try their best to help you, but ultimately they are not obliged to retrieve your money.

Request a Cash App Refund With DoNotPay

As we’ve seen, Cash App Refund Policy is scarce, to put it lightly. The company is not too customer-oriented, so if you have made a faulty payment or in any other way lost your money, there is no guarantee the Cash App team will be able to retrieve it.

With the help of DoNotPay, you can request a Cash App refund with just a couple of clicks. All you need to do is follow these steps:

  1. Go to your DoNotPay account from your web browser
  2. Navigate to the Chargeback Instantly section
  3. Give us the payment details you used on Cash App
  4. Verify your identity with email and date of birth details

DoNotPay helps you solve refund issues with any service, so our robot lawyer will do everything in its power to get you one step closer to your Cash App refund.

Can You Request a Refund Via

Yes/No

DoNotPay

Yes
Email

No

Phone

Yes

Letter

No

Website

No

In-person

No
Mobile App

Yes

How Long Does a Cash App Refund Take?

Once you have requested a refund from the recipient of the transaction you wish to withdraw, you should wait at least ten business days to see if they will get back to you. Keep in mind that no Cash App policy dictates merchants must give back the money they received from you.

If the recipient grants your refund request and sends back your funds, they appear in your Cash App balance within seconds. Here is a reminder that all transactions on the app are instant, so be extra careful to fill out the recipient’s details correctly to prevent getting yourself into this situation in the first place.

Cash App Refund Not Showing Up

A recipient of your transaction can often ignore your refund request. If you don’t hear back from them after ten business days, contact Cash App customer support by following the steps given above.

Can You Cancel Your Cash App Payment?

There are only a few instances in which you can cancel a placed payment on Cash App:

  • A recipient has not accepted your payment
  • Your payment is still pending
  • The payment failed due to a system error

If you’ve filled in the details of your payment incorrectly, you can cancel it if any of the above apply. Follow these steps to do so:

  1. Launch Cash App on your smartphone
  2. Go to the Activity section (the clock icon)
  3. Find the transaction you wish to cancel
  4. Click the Cancel option on your payment receipt
  5. Press OK to confirm the cancelation

We urge you to keep in mind that Cash App is famous for its instant transactions, so canceling a wrong payment is only possible in the exceptional circumstances we listed above.

Cash App Refund in Review

There is no denying the useful sides of Cash App. Digital money transactions are becoming more present every day — the app that enables us to send and get money with a few clicks on our phones is a neat tool to have.

Unfortunately, Cash App fails to provide its customers with the protection from unwanted or faulty payments. The responsibility is entirely on the user and the recipient of the money. Payments are processed instantly, and there is no guarantee you’ll ever see your money back if you send it to the wrong party.

Get Your Revenge on Cash App With DoNotPay

With Cash App, it is common to become the victim of money scams. There have been reports by the app users who have had the misfortune to be robbed of their money.

If you suspect you might be a possible target of a Cash App scam or feel that the company has used you in any other way, DoNotPay has your back. With the help of DoNotPay, you can sue any company in small claims court. We will prepare all the paperwork so you only fill out the claim and appear in court.

DoNotPay Can Help you Get a Refund for Various Services

Don’t you just hate it when you buy a product or service and realize it’s not to your liking? Your money doesn’t need to be wasted like that. With the help of DoNotPay, you can request a refund from any company, even the ones that officially offer no refunds, in just a couple of minutes. All you need to do is provide our chatbot with the necessary information, and we will fax a refund request to your bank. We can also contact the service provider for you and ask them to refund your payment. We can help you request a refund from:

DoNotPay Does Not Stop There

Requesting a Cash App refund or suing the company in small claims court is not all DoNotPay can do. If you don’t already own a DoNotPay account, open one today using your web browser and see how we can make your life easier. Some of the matters we happily settle are: