The Best Way to Get HSBC Redress Refunds

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

How to Get HSBC Redress Refunds the Easy Way

Redress is the amount of money a party refunds you because of the harm or loss they have caused you. As one of the largest international banking and financial service institutions operating in 87 countries, HSBC has a global insight into fraudulent financial activities. The is a voluntary scheme that compensates customers charged more than the actual and necessary debt collection fee.

The scheme refunds any amount fraudulently stolen from your account, as long as your security details are kept safe. It provides a fraud prevention guide to help customers stay up-to-date with the current tricks that fraudsters may use to make you authorise payment.

How to Get an HSBC Redress Refund on Your Own

If is convinced you're affected, it will send you a notification letter urging you to remain in touch with the bank. It requires you to reply with your details to verify the fraudulent activities on your account. You will get a refund once the records show unreasonable or unnecessary debt collection charges.

If the records show you only paid the outstanding debt without the debt collection charges, HSBC will require you to table evidence and more information to support your charge allegations.

Ensure you have proof of payment or bank statements ready before claiming the refunds. These records will be cross-checked against the transaction data HSBC holds. Begin the refund process by getting in touch with HSBC through a call, sending a letter, visiting their branches in person or visiting their website.

1. Give Them a Call

HSBC has different lines for different customers. Reach them through any of the following service lines that best fit you:

  • Premier Banking customers
    • 03457707070
    • The line is open all days from 8:00 a.m. to 8:00 p.m. GMT
  • Personal Banking customers
    • 03457 404404
    • Lines are open every day from 08:00 to 20:00
  • Business Banking customers:
    • 03457 404404
    • You can call any time from 8:00 a.m.-8:00 p.m. from Monday to Friday.
    • They are also open on Saturdays from 8:00 a.m. to 2:00 p.m. GMT.
Can You Request a Refund ViaYes / No

2. Using a Letter

Send a well-composed letter containing all critical details to the address below:

Customer Service Centre,


3. In-Person

If you like in-person communication, you can visit one of their branches in your area. Check the nearest branch and opening times through their website..

4. Website

You can also find help online through their feedback and complaints page.

If you have already received their letter, you can contact the scheme at:


Business Review Centre

Redcliff Quay

120 Redcliff Street, Bristol


If you haven't received the letter, you can call HSBC at 03455 857564.

HSBC Redress Refund Policy

If a customer is affected and entitled to a refund, the transaction will be made within ten days after HSBC receives the necessary information to make the decision. All customers owed redress will be refunded their debt collection charges and an annual interest of 8% on that amount. Depending on the amount involved, most customers receive chargebacks plus interests of between £245 and £7,000.

HSBC can compensate customers for poor services, like poorly-worded letters. Often these goodwill checks range between £25 and £100, subject to the level of poor or misleading services.

How to Get an HSBC Redress Refund With DoNotPay

Requesting a refund on your own involves lengthy phone calls and a hectic process. DoNotPay helps you avoid all these hassles and .

All you have to do is:

  1. Find the File a Chargeback product on DoNotPay.

  2. Tell us which credit card (or ACH transfer) the payment was on, and enter the name of your bank and the merchant.

  3. Select the reason for your chargeback, and provide relevant details, including the charge amount, the charge date, a description of the payment, and any files you can upload as evidence.

Once your request is received, these processes take place:

Your request is automatically faxed to your bank. DoNotPay will also send the letter with all the VISA and MasterCard (reason) codes that help you win your case. We can gather necessary evidence such as bank statements and proofs of the transaction, and contact the merchant on your behalf.

DoNotPay Can Help You Get a Refund for Any Company

Other than helping you get a chargeback from HSBC Redress refund, DoNotPay can help you get refunds from other financial institutions. These include:

What Else Can DoNotPay Do?

DoNotPay is a multifaceted service platform. It does not only help you get chargebacks and refunds from companies that try to take advantage by overcharging customers. It can help you with other issues like:

Why sit back and watch as companies fraudulently deplete your hard-earned cash, while DoNotPay got you covered? Create your DoNotPay account today, or log in to get our best services.

Want your issue solved now?