Reach Pure Planet's Customer Service Without Waiting on Hold

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

Reach Pure Planet's Customer Service Without Waiting on Hold

You've probably experienced problems contacting for direct debit refunds or when complaining about a service issue. Yet DoNotPay can help you avoid many of these frustrations, especially when you'd love to skip the long phone queue and mindless playback music. And even in the worst case where your energy company ceases trading, we will still help you reach the newly appointed provider. We will make it easy to talk to a human voice on the other end of your customer support calls.

Pure Planet Support Contact Number and Email

Reaching out to might be your best option when you need your gas or electricity supply problems resolved. And there are several ways to contact them if you can't find answers on the FAQs.

Here are their contact details:

How to Contact Pure Planet's Customer Service

Pure Planet Phone Number0330 094 5800
Pure Planet Support EmailClosed. Get in touch with Shell Energy
Pure Planet Debt CollectionContact McLaren Credit Services on 0333 344 3604

Alternative Ways to Resolve Customer Service Complaints

Dealing with thousands of customer requests is never easy, and it's why many companies direct service calls to the answering machine or keep you waiting on the phone for ages. And yet it is not always guaranteed that your problems will be solved. Luckily, there are other ways to resolve your issues if you're not making any progress with the company's support team:

  • Raising a dispute with the energy ombudsman

The energy ombudsman is approved by Ofgem to independently hear and settle disputes between energy suppliers and their customers. You can only complain to the energy ombudsman if:

  • You've already complained to Pure Planet, and they couldn't solve your issue using the company's complaints procedure.
  • The company has not given you a decision within eight weeks.
  • You're within 12 months of your supplier telling your their decision.
  • Complaints to the energy ombudsman can be filed online.
  • Suing Pure Planet in the small claims court

You could file a case in the small claims court if none of the above options resolves your issues with Pure Planet. DoNotPay ensures that your grievances are heard, and we'll help you navigate the paperwork and get acquainted with the company's terms of reference. And you will achieve this from a simple signup process on our web app.

Pure Planet Company Address

Pure Planets operates gas and electricity supplies in Bath, UK. They have over 200,000 customers.

Pure Planet's primary office address is:

The Square

Lower Bristol Road

Bath BA2 3BH

England, United Kingdom

Common Reasons People Contact Pure Planet Support?

People usually contact Pure Planet to enquire about their energy account or report a problem with the service.

Here are more reasons that might warrant a call to Pure Planet customer services:

  1. Reporting an address change
  2. Disputing the bill
  3. Requesting a refund
  4. Requesting a credit review
  5. Following up on a payment that hasn't been reflected on the energy account
  6. Getting help with meter readings
  7. Paying a bill by phone
  8. Reporting an installation problem
  9. Canceling a contract
  10. Change of tariff

Get in Touch With Pure Planet Customer Service Using DoNotPay

DoNotPay gets your energy bill issues resolved without wasting too much time being kept on hold. We will call Pure Planets customer support and wait in your place so you can spend your precious time on more important tasks.

Here's how you can use DoNotPay to skip Pure Planet's phone queue:

  1. Open your web browser and sign up for DoNotPay.
  2. Type in Skip Waiting on Hold and select the product.
  3. Search for the company you’d like to call.
  4. Click on the name of the company and have us do the work for you.

And that's all you need to do. We will let you know when there's someone to answer your call so you can explain your problem and get it resolved in the shortest time.

DoNotPay Can Help Resolve Customer Service Issues for Any Company

Hearing a human voice on the other end of your call is always reassuring because they can empathize with you and deliver appropriate solutions. DoNotPay ensures that you have more of such positive experiences every time you contact the customer services of any company. We will help you skip the long phone queue and get quick answers to your problems.

Our solution works with many of the big names across the UK, like:

Our portfolio is growing, so you can contact us to know if we could help with any company that you might need to contact.

What Else Can DoNotPay Do?

If you have been having other issues with companies besides contacting customer support, DoNotPay has all the hacks to get your problems solved with no wait. We will help you file corporate complaints, find unclaimed money under your name, or sign up for free trials without getting charged.

Choosing our app allows you to solve many of life's issues from the comfort of your home, including:

Sign up today and agents without waiting on hold!

Want your issue solved now?