Get in Touch With Pret Customer Service Easily

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

Contact Pret Customer Service Without the Wait

Did you know that over half of paying customers spend 10-20 minutes per week (13 hours per year) on hold, waiting to access their provider's customer service agent? That's a lot of time to waste. If you need to contact – whether for inquiries about their coffee subscription or complaint about a meal order – you don't have to wait on hold anymore. There's a solution.

DoNotPay understands the frustration of having to wait on hold listening to boring music as you wait in the queue to access a customer service agent. We'll call the company on your behalf and hold on the line until a customer representative picks up the call. Only then will we pass the call to you. With DoNotPay, you can access any company's customer support, from online retailers and utility companies to EE mobile and broadband providers.

Pret Support Contact Number and Email

Pret provides customers with various channels to contact its customer support team. Below are ways you can reach out to a agent:

Corporate offices address75B, 10 Bressenden Place, London, SW1E 5DH
Contact number020 7827-8801 for queries or complaints on food deliveries. The line is open from Monday to Friday from 9 am to 5 pm.
Media press (for latest updates and press releases)

Alternative Ways to Resolve Customer Service Complaints

Suppose you've tried contacting Marriott or complaining to Currys regarding appliance warranty to no avail; in that case, you have other alternatives to resolve your dispute. They include:

Alternative Dispute Resolution (ADR)

Most customer-trader disputes that don't go to court are settled through alternative dispute resolution (ADR) methods. The UK government has already established ADRs for some of the regulated industrial sectors, including

  • Financial services
  • Telecommunications
  • Energy sector

Customer complaints under ADR schemes are settled in two ways:

  1. Mediation – A third-party – also known as a mediator – tries to bring the two disputing parties to a mutual understanding and an outcome that works for both of them.
  2. Arbitration – Arbitration also requires a third party. Unlike mediation, the arbitrator listens to the facts of the disputes and makes a decision they think will bind one or both parties to demonstrate good faith in settling the dispute.


An ombudsman is a person/agency established to look into the complaints filed against various companies and organisations. They operate freely, usually independent of external influence or bias.

There's usually an ombudsman to handle complaints in public or privately-owned companies. For instance, if you have a complaint against O2, you can file the query with the CISAS or Ombudsman Services. For a complaint about the furniture you bought at John Lewis, you can partner with a furniture ombudsman to resolve the issue.

It's recommended that you first try and resolve the query with Pret or Amazon before involving an ombudsman. Only contact an ombudsman if it has been eight weeks after filing a complaint and your online retailer or service hasn't resolved it. However, ask the company for a ‘letter of deadlock’ to confirm that you tried everything to resolve the complaint.

Small Claims Court

If a company owes you money, you can recover the amount by suing it in a small claims court. The court costs vary between £35 and £445 based on your claim amount. The highest amount you can claim is £10,000.

Common Reasons People Contact Pret Customer Support

Besides filing complaints, people call Pret, Vodafone or other service providers for different reasons. Some of them include:

  • Seeking further insights into a product – An individual can call a company to learn more about a product. Perhaps they want to make a purchase and would like to gather more facts before they complete a transaction. Others want to know how a product is manufactured or where they can find it locally.
  • Share ideas about a product – Consumers are first-hand users of products and services. As they interact with products, they develop ideas on how an item's or service's value can be enhanced. It's not uncommon to hear a mobile and internet provider or a company like Virgin Media updating their products based on customer feedback.
  • Appreciate a product or service – When a company is dedicated to providing differentiated products to customers, some love the item or service experience. Therefore, they feel compelled to call the company to praise and thank them for their goods or services.

Jump Pret's Customer Services Queue Easily With DoNotPay

It's pretty annoying when you have to contact Pret’s or companies, only to wait on hold for minutes or hours for a customer service representative to pick up the call. Considering how time-wasting that can be, it is essential to have a quicker and effortless way of accessing customer service.

That's why we created DoNotPay. With DoNotPay, you need not go through the hassle and frustration of waiting in a customer service line. We can dial the number on your behalf and wait until a real customer support agent takes the call. DoNotPay will then notify you, so you can proceed to file your complaint or get the insights you're looking for.

How to access customer service quickly with DoNotPay

  1. Open your web browser and sign up for DoNotPay.

  2. Type in Skip Waiting on Hold and select the product.

  3. Search for the company you’d like to call.

  4. Click on the name of the company and have us do the work for you.

That's it. DoNotPay will let you know the instant someone picks up so you can talk to a customer support representative without having to spend a second waiting on hold.

What Else Can DoNotPay Do

Accessing a company's customer support without waiting is only one way that DoNotPay can help you. We are an online robotic lawyer who provides solutions to various civil matters. Here's a list of some of our solutions:

The above list is only a few ways DoNotPay helps people. We have a long list of DoNotPay products designed to solve your civil cases. Sign up for DoNotPay today and discover the many ways we can help you.

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