Contact PrettyLittleThing (PLT) Customer Service the Easy Way

PrettyLittleThing is a fast-fashion retailer focusing on women aged 16 to 42. Boohoo Group owns the company, which operates in the United Kingdom, Ireland, and other countries. Manchester is the brand's main headquarters, with offices in London. Umar Kamani and his brother Adam Kamani co-founded PrettyLittleThing in 2012, and it began as an accessory-only brand with a limited product offering on the website. The brand sells women's clothing, footwear, accessories, and cosmetics.

PrettyLittleThing is dedicated to providing high-quality products and services. Please contact PLT customer service if you feel they have not met your expectations or are not entirely pleased with any part of their services. It may take many phone calls to reach a customer support professional. Are you tired of spending hours on hold while listening to horrible music? Jump the phone queue with DoNotPay.

PrettyLittleThing Customer Service Contact Number and Email

Check out the table below for different ways to reach PLT customer service. It’s not impossible to do this alone, but DoNotPay has a faster way.

Alternative Ways to Resolve Customer Service Complaints

There are several reasons you would want to file a complaint with a corporation. Allow the corporation to make things right, regardless of your complaint. As a result, the first step should be to file a formal complaint with the relevant company. It's best to communicate your displeasure in writing, whether by letter or email.

If the company has a formal complaints procedure, follow it and escalate your complaint if you want to take the subject further. Assume you're still dissatisfied with the outcome. In that scenario, you may file a complaint with the Ombudsman or use an alternative dispute resolution (ADR) procedure.

Alternative dispute resolution (ADR)

It is a process of resolving consumer-trader conflicts outside of court. The government wishes to promote the growth of ADR. Improved ADR and better access to it should help all organisations provide the best possible service to their consumers.

The following are some ADR examples:

1. Arbitration: It is a process in which a neutral third party examines the facts and renders a decision that is typically binding on one or both parties. There are several large and well-established ADR programs in the UK's regulated industries. These are the following:
   • Telecoms
   • Financial services
   • Energy
   • Many companies outside of regulated areas currently participate in voluntary alternative dispute resolution (ADR) programs.
2. Mediation: It is a method in which a neutral third party supports disputing parties in achieving a mutually acceptable agreement.

Filing a Complaint to an Ombudsman

An ombudsman has been designated to look into complaints about a company or organisation. If you've already complained to the organisation and haven't been able to resolve your issue through their complaints process, you can file a complaint with an ombudsman.

An ombudsman will investigate if the organisation takes too long to handle your complaint – typically eight weeks.

Some ombudsmen will not investigate old complaints, so check their time frames carefully.

If you have already filed a lawsuit, an ombudsman will not investigate your matter.

How to File a Complaint With the Ombudsman

To file a complaint, go to the ombudsman's website; most of them include an online form.

It's good to have copies of any relevant records on hand if you need to transmit paperwork.

What Happens if You File a Complaint?

Before making a decision, the ombudsman will examine the evidence presented by both parties. The investigation of an ombudsman can take a long time. As a result, you may have to wait for a decision.

If the ombudsman finds your complaint to be reasonable, he or she will provide a recommendation to the organisation on how to resolve it. Although a public sector ombudsman cannot compel an organisation to follow their advice, it is almost usually followed.

The decision of a private sector ombudsman could be legally binding. They have the authority to make decisions that you would not be able to acquire in court. For example, if you've lost money, the ombudsman can either ask the trader to apologise or force the trader to pay you.

If you disagree with the ombudsman's decision, you may be able to launch a lawsuit; however, the ombudsman's decision will be considered by the court.

Small Claims Court Is a Good Option

If you believe a corporation has broken its contract, you might take it to small claims court as a last resort. Before going to small claims court, you must show that you have exhausted all other options for remedy. In England and Wales, you can claim £10,000, £5,000 in Scotland, and £3,000 in Northern - Ireland in the small claims court.

Get in Touch With PLT Customer Service Using DoNotPay

When you have a problem with PLT, you want it resolved as soon as possible. It can be aggravating to call customer service numerous times and wait on hold for hours before speaking with a representative. DoNotPay makes it super easy.

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That's it. DoNotPay will alert you as soon as the customer care assistant picks up the phone, allowing you to speak with a customer service person without waiting on hold.

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Waiting for a service provider to answer for hours is tedious, especially if you're a paying customer. DoNotPay can assist you in jumping the long phone lines today!