Skip the Phone Queue for Pets at Home Customer Service Easily

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

Contact Pets at Home Customer Service the Easy Way

Reaching can be extremely critical when you need a problem sought quickly. Pets at Home is a market-leading British pet supply company that sells food, toys, drugs, bedding, accessories and pets, among other things.

While Pets at Home guarantees excellent customer service, sometimes you may have to wait long to get your query resolved due to line congestion. Luckily DoNotPay is here with a quick fix.

Pets at Home Support Contact Number and Email

Getting hold of a human customer service representative is a struggle for many consumers or clients especially when it involves large companies like Walmart or Amazon. When you want to call any customer service going online and looking for their details becomes a task in itself.

Reach Pets at Home Customer Support
WebsiteCustomer Service
Phone Number0161 486 6688
Contact formContact Us
PostCustomer Services,

Pets at Home

Chester House

Epsom Ave




FacebookPets at Home
InstagramPets at Home

Pets at Home is dedicated to providing great customer service. Over the last three years, the has expanded from a small group of 12 to a thriving group of 115. They can handle a wide range of consumer enquiries and difficulties due to their passion for pet care. They report that they have all the information and resources they need at their fingertips; whether they're on the phone or online, Pets at Home prides itself in replying promptly and accurately and providing a fantastic pet experience.

Alternative Ways to Resolve Customer Service Complaints

If you contacted Pets at Home and are still not satisfied with the response, you can explore alternative means of dispute resolution. They include

  1. ADR Schemes

ADR schemes are independent entities that review disputes between customers and communication providers impartially and reach a conclusion based on the facts provided by both parties. The use of ADR schemes is completely free.

You can use an ADR scheme to resolve your dispute if

● You've already raised it with your service provider, and it's still unresolved

● It's been at least 8 weeks since you first complained to your provider, or you have gotten a deadlock letter because you were unable to reach an arrangement with them.

For instance, if you have already contacted Pets at Home customer service and are not satisfied, you can complain to the EU's Online Dispute Resolution portal.

  1. Ombudsman

Ombudsman services settle conflicts between consumers and businesses who have joined the program. This service is completely free, impartial and easy to use.

You must have the following items before you may file a complaint with an Ombudsman

  • Have filed a formal complaint with your service provider
  • Worked with your service provider to remedy the issue
  • Have received a deadlock letter or have not got a satisfactory resolution after 8 weeks
  • Have gathered evidence

Upon reception of your complaint, the Ombudsman will forward the details to your provider, who may be able to remedy the problem at this point. If not, the Ombudsman will examine the data and reach a reasonable conclusion.

The furniture Ombudsman who handles furniture and other retail purchases will be ideal for a pet services complaint.

  1. Small Claims Court

If all the other dispute resolution mechanisms fail, you can send demand letters to Pets at Home in small claims court. In the UK, you can send demand letters to for a maximum of 10000 Euros.

Use Donotpay to Get Pets at Home Refunds / Cancel Anything

You can cancel or change the delivery address after creating a subscription on the Pets at Home website.

However, Pets at Home cannot make changes to your order once it has been placed, including changing an item, changing the billing address and adding to or removing products. You must follow their returns procedure. Any orders that are refused or no longer needed must be returned to the store and a refund granted within 14 working days.

Navigating cancellations and returns can be quite challenging, but you can always make it easy with DoNotPay. DoNotPay will contact Pets at Home on your behalf and fight for your refund/service cancellation!

Common Reasons People Contact Pets at Home Customer Service

Some of the most common reasons customers contact Pets at Home customer service include

  1. Delayed Shipping
  2. Missing orders
  3. Appointment booking
  4. Amending or cancelling subscriptions

Get in Touch With Pets at Home Customer Service Using Donotpay

It can be quite aggravating having to wait in line when you have a pressing issue with your pet service. This is why DoNotPay created the Skip Waiting on Hold product to ease your pain. We will call customer service on your behalf and notify you as soon as an agent takes your call.

All you have to do is;

  1. Open your web browser and sign up for DoNotPay.

  2. Type in Skip Waiting on Hold and select the product.

  3. Search for the company you’d like to call.

  4. Click on the name of the company and have us do the work for you.

That’s it! DoNotPay will let you know the instant someone picks up so you can talk to a customer support representative without having to spend a second waiting on hold.

DoNotPay Can Help You Skip the Phone Queue at 10,000+ Companies

We can help you reach customer service faster for several companies, including

What Else Can DoNotPay Do?

We can also help you with more stuff to make your life easier

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  2. Analyse Terms of Service.
  3. File claims in small claims court
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