All You Need to Know About the Oliver Bonas Returns and Refunds Policy

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How to Process Oliver Bonas Returns and Refunds the Easy Way

Oliver Bonas is an independent British store specializing in women's fashion, accessories, and homewares. The store serves the local and international markets with its luxurious items. If you are within the UK, you can visit any of the 80 stores spread across the country.

If you're outside the UK, you can purchase Oliver Bonas products from their website and have them delivered at your preferred pick-up point. However, if the delivered items are not exactly as you'd expected, you can return the products. The can take a while, depending on the products under consideration.

Use DoNotPay to reduce your waiting period. DoNotPay is designed to save you time and prevent frustrations that could arise when requesting chargebacks from a company.

How to Get an Oliver Bonas Refund on Your Own

To return purchased items to Oliver Bonas, they must be in good condition, preferably in their original package and within the sealed tamper-proof packaging. You can use any of the following methods to .

Can You Request a Refund ViaYes / No
Mailing AddressYes

1. Return Via Website

You can return an online bought item within 30 days of receiving or purchasing your order. Log in to your account and go to the returns portal to start applying for the return of your order. While making your request, fill out the refund form for your request to be processed at Oliver Bonas warehouse. The customer service team will not process your request if you fail to submit the returns form, thereby, not getting a refund.

You will need to submit your email address (the email address used to make the purchase) and the order number of the purchased item(s). The refund process entails these steps.

  1. Fill in the return order form obtained from the returns portal and receive an auto-generated free returns label
  2. Prepare your items and use the original packaging if possible
  3. Include the return slip that arrived with your invoice when you received your order
  4. Select the preferred courier service, Royal Mail or Hermes, to return your items to the company's warehouse
  5. Wait for your request to be processed within 10 working days

If you had purchased your items in-store but have opted to return through the website, begin by creating an account with Oliver Bonas to access the return portal. After filling out the refund form, remember to also include your full name, telephone number, and address to facilitate communication. Also, attach a copy of the purchase receipt of the order you plan to return.

Your returned items may take up to 10 days to reach the warehouse. Once the items are received, your refund is processed within five days. After your request has been processed, you will receive an email alert updating you on the refund progress. Sometimes, the email may not appear in your inbox. Thus, ensure to check your promotional, spam, or junk folders for any notification.

The funds could take five days to reflect in your bank account or within 48 hours if you paid for your purchase through Paypal. The standard delivery fee of £3.95 is refundable if the entire order is returned.

2. Return In Person

You should make an in-store purchase return within 30 days of purchasing your items. Visit the store you bought your items from with the purchase receipt. The returned order should be in its original packaging or in a resealable state. The store will not accept or offer refunds on used items.

Alternatively, you can decide to send your order to Oliver Bonas warehouse directly. Fill in the return form that was attached to your invoice and post the package to:

Oliver Bonas Returns,

Unit F, Davis Road Industrial Park,


Surrey KT9 1TQ

3. Return Via Email

If you have a question, query, or are having challenges with sending back your package, you can send an email to the customer service team. You should get a response within 24 hours. Avoid submitting duplicate queries when sending your email, as it can delay the response time.

To receive direct and helpful answers, provide in-depth information on your product issues, such as your order number, proof of purchase, photos, and videos, if applicable.

4. Return Via Whatsapp

You can talk to an Oliver Bonas customer service provider on Whatsapp and wait for a response within 24 hours. Send your WhatsApp request accompanied with your order number, photos, and videos for a faster and more direct response.

Your assistant will give you a step-by-step process on how to return the items to the warehouse and get a refund on your product.

Oliver Bonas Return Policy

Items bought in-store or online should be returned within 30 days of their purchase or delivery of your order. The returned products should be in their original packaging as tampered items are not acceptable. Oliver Bonas has a right to reject an item if it's unresealable.

For hygiene purposes, intimate items like swimwear can only be returned if the hygiene sticker is intact. In addition, piercing accessories such as earrings can only be eligible for a refund if they were bought online, are unopened, and are within the sealed tamper-proof packaging.

For international returns, return your products within 30 days of receiving your product. Customers in Spain, the USA, Ireland, Germany, and France can use the website's return portal. However, customers from the rest of the world should post the package to

Oliver Bonas Returns,

Unit F, Davis Road Industrial Park,


Surrey KT9 1TQ

International customers are responsible for any local postage associated with the returns. In addition, depending on where you are returning your order from, you may be responsible for completing a customs declaration form and paying for:

  • Carrier cost
  • The 20% UK VAT due to the new Brexit rules implemented on 01 January 2021

For orders returned outside of the UK, you should maintain the proof of postage from your shipper to ensure that the items reach them. If you received a wrong, faulty, or damaged item, you will receive a refund on the delivery cost once the items arrive at Oliver Bonas warehouse.

How to Get an Oliver Bonas Refund With the Help of DoNotPay

Use DoNotPay to avoid the potential headaches of requesting a chargeback. DoNotPay is attentive in collecting crucial information to help your claim. In addition, we closely work with your bank and the merchant to ensure that you receive your rightful refund claim.

All you have to do is

  1. Find the File a Chargeback product on DoNotPay.

  2. Tell us which credit card (or ACH transfer) the payment was on, and enter the name of your bank and the merchant.

  3. Select the reason for your chargeback, and provide relevant details, including the charge amount, the charge date, a description of the payment, and any files you can upload as evidence.

After completing the process, we will fax your request to your bank accompanied by a letter stating the reason behind the chargeback. The bank will contact Oliver Bonas on your behalf, and you will receive an alert once your refund is processed.

DoNotPay Can Help You Get a Refund from Any Company

DoNotPay works with multiple companies across the country to provide you with a more straightforward process for claiming your refund. We use our virtual credit card to secure your payment details during the reclaiming process. We can help you request a council tax refund, cancel your Just Eat subscription, or cancel your plane ticket and get a refund.

Other companies we can help you request a refund from include:

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