ByContact O2 Customer Service the Easy Way
O2 is a telecommunications company in the United Kingdom and one of the largest providers of mobile telephony and broadband in Europe. Uswitch Awards have voted O2 customer service as the best customer service in the UK for three years (2018 to 2021).
The company provides several ways for customers to contact O2 customer service, including phone numbers, email addresses and social media channels. Unfortunately, not all of these channels are open around the clock, and some consumers have complained about excessive wait times while contacting O2 customer service.
You can attempt to handle the customer service concern independently, but you may encounter several issues. First, you may not be familiar with the process. Second, it can be time-consuming. Plus, if you're outside the UK, this may mean calling O2 customer service and being placed on hold for a significant amount of time.
If you are having problems contacting the , DoNotPay can help. We are the world's first AI Consumer Champion, and we can help you in a faster, more convenient, automated way that is less frustrating.
O2 Customer Service Support Numbers
If you are an O2 customer and need to contact , there are a few different ways to do so.
Below is a table of contact information for O2 customer service.
| Mobile | Dial 202 for free if you are a pay-monthly O2 customer. |
| Mailing Address | O2 Customer Support
PO BOX 694 Winchester SO23 5AP |
| Landline | For Pay As You Go customers - O2 number(4445) |
| Social Media |
|
1. O2 Mobile Customer Service Number
If you are a pay-monthly O2 customer and need to contact O2 customer service, you can call them on their mobile number 202 for free. It's a direct line to O2 customer service, and you will be able to speak to a customer service representative about your O2 account.
2. O2 Mail Customer Service
If you need to contact O2 customer support but don't want to call, you can email them at the following address:
O2 Customer Support
PO BOX 694
Winchester
SO23 5AP
3. From a Landline
If you're a Pay As You Go customer, please have your O2 number (4445) ready when you call. And if you are a business partner, also have your O2 number (8002) ready when you call.
4. O2 Online Support Forum
If you need to speak to someone about your O2 account, you can also visit their online support forum. It's a great place to ask questions about your O2 account or troubleshoot any problems you may have. You can also find O2 customer service on social media.
If you are not from the UK, here’s a table of contact information you can use.
| O2 Contact Details | Number |
| O2 Customer Care Outside the UK (with a monthly charge) | +44 344 8090202 |
| For international rate | +44 7860 980202 |
| For business purposes | +44 808 1004439 |
You can reach them between Monday through Friday, from 8:00 am to 9:00 pm, Saturday from 8:00 am until 8:00 pm and Sunday from 8:00 am until 6:00 pm.
Alternative Ways to Resolve Customer Service Complaints
If you're not happy with the O2 customer service you've received, there are a few things you can do. You can use:
ADR Schemes (Alternative Dispute Resolutions)
O2 is a member of several ADR schemes, which means that if you're not happy with their response to your complaint, you can take it to an independent body for resolution. The O2 customer service number for the UK is 0800 977 7337.
Ombudsman
Ombudsman Services is an independent complaints body that is free to use. They can help investigate your complaint if you feel that O2 hasn't resolved it satisfactorily.
Small Claims Court
If you're based in England or Wales, and your O2 complaint is about a bill for goods or services worth less than £10,000, you can take O2 to the Small Claims Court. It's a quick and inexpensive way to resolve a dispute without full-blown litigation.
Get in Touch With O2 Customer Service Using DoNotPay
Sometimes it can be frustrating when you have to call the O2 customer support number multiple times and wait on hold for a long time before finally talking to someone who can help you. That's why we created the Skip Waiting on Hold product. With DoNotPay, O2 consumers like you will never have to wait on hold again.
You may use DoNotPay to skip the O2 customer services phone lines by following these steps.
- Open your web browser and sign up for DoNotPay.
- Type in Skip Waiting on Hold and select the product.
- Search for the company you'd like to call.
- Click on the name of the company and have us do the work for you.
That's everything there is to it. DoNotPay will notify you as soon as someone picks up, allowing you to communicate with a customer care representative right away.
DoNotPay Can Help Resolve Customer Service Issues for Any Company
Do you have difficulties reaching customer service for other companies? DoNotPay can help you get in touch with customer service for other companies, including most major firms from all over the world, no matter what their sector is. We have compiled a list of several prominent businesses below that we can assist you to contact.
- John Lewis
- Currys
- Sky
- Virgin Media
- EE
- Walmart
- Marriott
- Amazon
- Vodafone
If we don't have an article about the company you are looking for, worry not! We can probably help you get in touch much faster.
What Else Can DoNotPay Do
If you need help with any other issues in the United Kingdom, DoNotPay can assist you. Check out a few of the most popular issues we help our users with
- Small claims court
- DMV appointments
- Help with the bills
- Free trials
- Missing money
- File a complaint
DoNotPay is the world's first AI Consumer Champion. We are committed to helping our users with any customer service problems they may have. If you need help or any other customer service issues in the United Kingdom, DoNotPay can assist you.