Claim a Refund for Your Next Order Easily

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What You Have to Know About Next’s Refund Policy

Next is a British multinational brand that sells clothing, footwear and housewares in their 700 stores in different countries around the world. The largest clothing brand in the UK allows its customers to cancel an order, return any product and ask for refunds or exchanges.

Even though it seems easy to do, returning products can be challenging, especially when you don't understand the well. DoNotPay can help you interpret the Next refund policy and help you claim refunds for items you have ordered.

How to Get Next Refund on Your Own

According to the , if you are not satisfied with a product, you can return them in the following ways:

  1. Via Royal Mail
  2. Via Evri
  3. In-person
  4. Via post

Return a Product to Next Through Royal Mail

Click on the royal mail return portal to get a return label, then click on "Next" from the list showing all the available retailers. Fill in all the information, including your account number, then click on the create your label. You will receive an email with your returns label and instructions on how to print it.

Pack all the items securely, then hand them to an assistant at the Royal Mail Customer Service Point. You will receive an email about when you will be refunded for the items.

Return Product Via Evri Courier

Provide your reference number, the reason for returning and your email address to the Evri courier. Choose either a parcel drop off, locker drop off or courier location as a return method. If you select the courier location, you must print the label and let a courier collect the product from your location.

Return the Product In Person

Select any of the Next stores near you and take the products you want to return. Ensure the products are properly packaged and sealed. You don't need to have a return note to return the product to the store.

Return the Product Via Post

To return products via post, call 0333 -7774-574 to ask for a return label. Once you have the return label, take the items in their original condition to the nearest post office.

Even though these options seem easy, you may face different challenges, especially since the store deals with thousands of customers from different stores. To return and get refunds without any challenges, use DoNotPay.

Can You Request a Refund ViaYes/No
Post / CourierYes

What's the Next Return Policy?

For a full refund of all your products, you must return them within 28 days from the day you received the items. All you need to do is keep the items in their original condition except for faulty items.

You are allowed to return any items except the following:

  • Jewellery
  • Grooming products
  • Items that have a security seal can only be returned if faulty
  • Cosmetics products
  • Perishable goods
  • Shoe fitting tool for children
  • Gift cards/vouchers

Next does not accept any products returned through their airport stores or Fabled stores. If you refuse delivery or collection of large homeware, upholstery items and furniture, you must pay a non-refundable fee of €30 unless the products were faulty or did not fit your description.

For items made to your specifications, you will not receive any refunds, but for items that are not new or have been slightly used, you may receive part of the refund. For refund cards, you will receive a refund of the value of the items that you have returned. You can only use the refund cards for full or partial payment of goods purchases at the store.

How DoNotPay Can Help You Get a Refund From Next

Figuring out the right option for returning products and asking for refunds can be frustrating, especially when you don't understand the store's return policies.

To avoid wasting money and time, DoNotPay can help you get a refund within minutes. Just follow these steps:

  1. Find the File a Chargeback product on DoNotPay.

  2. Tell us which credit card (or ACH transfer) the payment was on, and enter the name of your bank and the merchant.

  3. Select the reason for your chargeback, and provide relevant details, including the charge amount, the charge date, a description of the payment, and any files you can upload as evidence.

DoNotPay Can Help You Get Refund From Other Companies

Getting products or services that are different from what you ordered is frustrating. Between returning the item and making sure the procedures you follow are in line with the company's return policies, you may feel like giving up altogether.

DoNotPay can help request refunds in minutes from companies that have complicated refunds policies. The chatbot will contact the service provider on your behalf and request that your refunds be credited to your account.

Some of the companies we can help ask for refunds from include:

What Else Can DoNotPay Help You Do

DoNotPay will help you fight corporations and beat complicated bureaucracies to help you get any services you want. Apart from understanding , you can get plane ticket refunds and council tax refunds.

DoNotPay can also help you get virtual credit cards that can help you sign up for free trials without revealing your account number. The chatbot can also help you get the following services within minutes:

Now that you know how you can get help without any challenges go ahead and with DoNotPay today!

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