The Best Way to Get a National Express Refund

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

How to Easily Get a National Express Refund

National Express is a leading travel company in the UK. For 50 years, National Express has been providing coach travel to 100's UK towns, cities, and airports. If you've purchased a ticket with National Express but need a refund for whatever reason, you're likely wondering whether you can receive a refund and what the process may entail.

Getting refunds from travel companies like coach buses isn't always easy. In fact, companies often prefer to give you credit for your next ride rather than issuing a complete refund. Here at DoNotPay, we want to help you put money back into your pocket with ease. Read on to learn how you can get a on your own and how you can use DoNotPay to simplify the refund process.

How to Get a National Express Refund On Your Own

Unfortunately, not all ticket purchases with National Express are . According to the company, the ability to refund will depend on the type of ticket you purchased. More specifically, National Express states that the only ticket that is available for a refund is the Fully Flexible Fare tickets. All other tickets offered are not eligible for any refunds.

How to Obtain a Refund

If you have a Fully Flexible Fare ticket, you can do the following to obtain a refund:

  1. Visit their Contact Page.
  2. You can either Chat with National Express by logging into Messenger or Continuing as a Guest.
  3. If you don't want to use Messenger, you can call them directly by contacting their support team. You can call their Customer Contact Centre at 087-178-18181. Customer service reps are available seven days a week from 9 am-5 pm.

Getting a Refund for a No-Show Coach

National Express states that the only tickets that are refundable are those who have purchased a Fully Flexible Fare. However, if you purchased a ticket for a coach that was a no-show, you may be wondering what your next steps are.

Unfortunately, National Express offers little information in terms of your ability to get a refund for a coach that did not show up for pick-up. In fact, they state that you will need to contact them to get in touch in order for them to investigate the issue.

Getting a Refund for a Partly-Used Ticket

Did you purchase a ticket with National Express but need to cancel or change your return date? If so, you're likely wondering whether you can get a refund for your partly-used ticket. Unfortunately, National Express does not allow customers to get a refund for any tickets other than the Fully Flexible Fare, even if the ticket was partly used.

Can You Request a National Express Refund ViaYes / No
In PersonNo

National Express Refund Policy

National Express outlines a clear refund policy for customers. The refund policy is as follows:

  • Refunds are only available for Fully Flexible Fare tickets.
  • If your ticket is refundable, you will need to cancel it no later than 24 hours before your original trip in order to get a refund.
  • If you are entitled to a refund, you will need to contact the National Express Contact Centre.

For more details about their refund policy, you can take a look at their Conditions of Carriage.

How Long Will It Take to Receive a National Express Refund?

Unfortunately, National Express does not give much information about the length of time it will take for customers to receive their refund. However, they do state that it's important for customers to have their ticket number available when contacting them to minimise delays to your refund. To get additional information about the refund timeframe, you will need to contact customer service for more assistance.

How to Easily Get a National Express Refund With DoNotPay

Do you need help getting a ? Obtaining a refund can be a lengthy process. In addition to this, companies like National Express may have a more difficult process involved with getting a refund due to their more complex refund policy. Luckily, getting a refund doesn't have to be difficult. If you need help with requesting a refund from National Express but don't want to go through the hassle on your own, let DoNotPay help. All you have to do is:

  1. Find the File a Chargeback product on DoNotPay.

  2. Tell us which credit card (or ACH transfer) the payment was on, and enter the name of your bank and the merchant.

  3. Select the reason for your chargeback, and provide relevant details, including the charge amount, the charge date, a description of the payment, and any files you can upload as evidence.

DoNotPay Can Help You Get a Refund/Chargeback for Any Company

National Express isn't the only company that DoNotPay can help with getting a refund. DoNotPay is fast, easy, and successful when it comes to requesting a refund/chargeback for any company. Some other companies we've successfully initiated a refund for include:

Want your issue solved now?