Get in Touch With Motel Rocks Customer Service the Easy Way

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm, is not licensed to practice law, and is not equivalent to the services of a licensed lawyer. DoNotPay provides a platform for legal information and self-help, and does not offer legal services. Third party news articles mentioned on our website do not necessarily reflect the views of the company, or the current services that we offer.

Contact Motel Rocks Customer Service Without Waiting on Hold

Motel Rocks, the eclectic indie style clothing that originally started as a west coast thing in the U.S., has outgrown those humble beginnings. Now, with a firm footing in the British markets, Motel Rocks has become a global contender in the high-stakes world of bold and brazen young women's fashion apparel.

Growth of this magnitude rarely comes without significant problems to certain areas of the company, and that certain area is .

Have you recently purchased one or more of Motel Rocks trending clothing items and now you are faced with trying to get a refund for products that did not deliver what was promised or the quality just wasn't as billed? Let's look at how Motel Rocks stacks up in current online customer review platforms and how you can win this battle the fast and easy way with DoNotPay.

What Do the People Who Buy Motel Rocks Apparel Think About This Company

When you start to read some reviews about Motel Rocks women's fashion apparel it doesn't take reading more than three or four to see a common issue beginning to form. Those issues were with the quality of the products being inferior to what they were billed as in the webpage product description. That and problems with either take long periods to send a legitimate refund or not send it.

One review platform, Trustpilot, has almost 6,000 reviews of Motel Rocks and the average score of 3-stars out of a possible 5-stars leads one to believe that all is not as it seems with Motel Rocks.

Review scores stacked up this way;

Out of 5,092 reviews;

  • 5-Star Excellent.....................37%
  • 4-Star Good..............................8%
  • 3-Star Average.........................8%
  • 2-Star Poor..............................11%
  • 1-Star Bad..............................36%

Notice there is only one percentage point separating the two extremes of the spectrum in Excellent to Bad.

According to the Motel Rocks website FAQs, if you are not satisfied with your purchase, the item(s) may be returned for a refund. The Motel Rocks eCommerce website is not set up to process an exchange like getting the wrong colour or wrong size.

Getting a refund is where all the negative reviews on Trustpilot came into play. Several reviews were eluding to the fact that two and three months after the refund request, the customer still had not received the refund while the request for the merchandise was within the first day. The company makes it known that as soon as your merchandise is returned and there was no damage to the item the refund would be processed in three to five business days. Start your request for a refund by following the instructions found here.

This portal will ask you questions as you go through the returns process so watch carefully when specific information is requested for the returned item(s). Any mistakes made here have the potential to stop the refund on its track.

Motel Rocks Refund Criteria

Before you can send your Motel Rocks to merchandise back for a refund, you must ensure your merchandise is going to be returned the right way. The following are the criteria for processing a Motel Rocks refund and your returned items must follow this policy for best results.

Also worthy of mentioning here is you will be responsible for any return postage on the items you send back.

  1. Enter your order number, email address or telephone number. Enter everything the way it appears on your order confirmation
  2. Select the items you wish to return and why
  3. Edit your info if needed
  4. Choose the shipping service you would like to use for sending your merchandise back to Motel Rocks
  5. Select payment method and make sure that info is correct
  6. Once your merchandise is authorized to be picked up you can print your shipping label and stick it on the front of your package
  7. Fill out the returns forms info and place the completed form in with returning merchandise
  8. Schedule a pickup for your returned goods or drop the parcel at the nearest drop-off point according to the company's policies.

Make sure you only send the items you do not want back to Motel Rocks. Sending the whole order back where there are only one or two items out of let's say six, will further complicate the refund process and that ultimately leads to high levels of confusion and time consumption. There is a tight 14-day window of opportunity to return the item(s). Anything longer than 14-days and the return portal for that order will no longer be active. Leaving you with merchandise that;

  • You do not want.
  • You do not need it.
  • You cannot get a refund.

It seems like the more you want to return to Motel Rocks for a refund, the harder it is to cover all the possibilities regarding your returned merchandise.

Wouldn't it be nice to have a good Customer Service Department to turn to in these cases?

Contact Motel Rocks Customer Service on Your Own

Some people would rather voice their displeasure with a company through the customer service department. If this describes you then you know that communicating directly with another human can lead to a resolved issue that all parties are agreed upon.

According to their 'Contact Us' page, here are the ways you can contact them.

Online FormMotel Rocks

18 Buntsdord Park Road


B60 3DX

United Kingdom

ScheduleSunday 1:30 pm-10:00 pm (GMT)

Monday-Thursday 6:00 am to 10:00 pm (GMT)

Friday 6:00 am to 2:30 pm (GMT)

Please beware we are closed on Saturdays and bank holidays.

Let DoNotPay Handle Motel Rocks Customer Service

DoNotPay is easy to use and fast to get the results you want when going up against a corporate entity bigger than you. DoNotPay is the 'extra club' in the golf bag of life that you 'go-to' to when you need those fast and easy results.

But how do you get any traction against a company with absolutely no contact phone numbers whatsoever? Exhaustive research attempts at trying to find a solid way to contact customer service for Motel Rocks failed at every turn.

Motel Rocks set down certain criteria for you to follow if you need to return any items. Now that you have done that and followed every rule they put forth, you need to contact someone that can help you. But you can't.

So, what's next? There are several ways you can try to get the attention of this fashionista with no phone number, and DoNotPay can help you with all of them.

ADR Alternative Resolutions

Alternative Dispute Resolutions have gained in popularity in the UK over the past decade. Much like settling disputes with an arbitrator, these resolutions can usually be settled without going to court.

This article goes into detail about this process as well as other bits of information on how to win an ADR Resolution.

Small Claims Court

Nothing gets the attention of a company quicker than the thought of possibly being sued. If you should happen to put together a case against Motel Rocks that ends up in Small Claims Court perhaps you could bring it to the court's attention that this suit could have been avoided if the customer was able to call someone and discuss their problem.

If you need more specific information about small claims court in the UK, here is a thorough article on the matter, and it just so happens that taking on a large company in small claims court is one of those 'issues of life' that DoNotPay can do for you.

Just search through the DoNotPay database of services and see which ones best match the service you need to perform against Motel Rocks.

Get in Touch WithMotel Rocks Customer Service Using DoNotPay

DoNotPay is an AI-powered virtual lawyer service and also a fast and efficient way to contact . The company uses AI technology to provide an optimal experience for its users. In just four easy steps, DoNotPay will call Motel Rocks Customer Service, remain on hold for you and contact you when a customer service representative is ready to take your call.

Here is how to get started:

  1. Open your web browser and sign up for DoNotPay.

  2. Type in Skip Waiting on Hold and select the product.

  3. Search for the company you'd like to call.

  4. Click on the name of the company and have us do the work for you.

What Else Can Be Done Through DoNotPay

There are many ways to get the attention of these companies that purposely leave out pertinent contact info thinking that will eliminate their customer service issues.

Not all companies follow that policy but when you find one that does DoNotPay can help you seek the justice you deserve. Here are some of the 'big' and not so big' companies that DoNotPay can help you out with customer service issues.

  1. Walmart Customer Service
  2. Marriott Customer Service
  3. Amazon Customer Service
  4. Sky Customer Service
  5. Virgin Media Customer Service
  6. EE Customer Service
  7. Vodafone Customer Service
  8. O2 Customer Service
  9. John Lewis Customer Service
  10. Curry's Customer Service

Let DoNotPay show you how to get the right thing done with Motel Rocks Customer Service.

Want your issue solved now?