Skip Waiting on Hold for MORE THAN's Customer Service Reps
More Than, commonly styled as MORE THAN, is a United Kingdom insurance company that offers different insurance policies including motor, home, pet, and travel. The company is a subsidiary of the RSA Insurance Group. The company's business arm, More Than BUSINESS, offers business insurance.
Like most functional insurance firms, More Than strives to offer exceptional customer service for inquiries and complaints. The company has elaborate communication systems where you can lodge your complaint depending on the product.
Sometimes your complaints might go unanswered due to a large number of complaints or delayed communication. DoNotPay helps you easily communicate with by contacting them and jumping the phone line on your behalf through the Skip Waiting on Hold product.
How to Contact More Than's Customer Service
MORE THAN has different avenues to contact their customer service team depending on your issue. The general reasons for contacting More Than customer service include:
- Car
- Home
- Pet
- Landlord
- Low miller
- Smart wheels young driver
- Travel
- Life
- Business
- Caravan and motor home
The various methods of communication include:
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Live Chat
The quickest way to contact More Than customer service is through the live chat option on their website. A live agent replies to you immediately after you send a message. However, the option is not available throughout.
Sometimes, the option is not available always; the chat box only pops up when a live agent is available. The official communication time through the live chat is:
Monday to Friday: 8:00 am to 6:00 pm
Saturday: 9:00 am to 5:00 pm
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Email
You can email More Than through the 'Contact Us' page by following this procedure:
- Log onto the More Than official website
- Manoeuvre to the 'Contact Us' page
- Click on the reason for contacting and go to the email option
- Fill the form as prompted before sending the email
Emailing Customer Service is not the fastest way to get a response from More Than customer service. The team can take up to five business days or more before replying to your email. For security reasons, do not send sensitive information such as bank, debit, or credit card details.
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Call
More Than has different call lines depending on the issue you are dealing with. Below are tables showing the various general issues and the contact lines to call:
Pet Insurance
Issue | Contact | Operational Time |
Vetfone | 0800 072 8190 | 24 hours a day, 7 days a week |
Make a Claim | 0330 100 7801 | Monday to Friday: 8:00 am to 6:00 pm
Saturday: 9:00 am to 1:00 pm |
Track a Claim | 0330 100 7801 | Monday to Friday: 8:00 am to 6:00 pm
Saturday: 9:00 am to 1:00 pm |
Existing Customers | 0330 102 3638 | Monday to Friday: 8:00 am to 6:00 pm
Saturday: 9:00 am to 1:00 pm |
Customer Services | 0330 102 2915 | Monday to Friday: 8:00 am to 8:00 pm
Saturday: 9:00 am to 5:00 pm |
Sales | 0330 100 7824 | Monday to Friday: 8:00 am to 8:00 pm
Saturday: 9:00 am to 5:00 pm |
Landlord Policy
Issues | Contacts | Operational Time |
Existing Customers and Sales | 0330 102 4501 | Monday to Friday: 9:00 am to 5:00 pm |
Claims | 0330 102 4098 | Monday to Friday: 9:00 am to 5:00 pm |
Advice Line (quote code number 71113 for this advisory service) | 01455 255015 | Opening hours
24 hours, 7 days a week |
Home Policy
Issue | Contact | Operational Time |
Claims | 0330 100 7783 | Monday to Friday: 8:00 am to 8:00 pm
Saturday: 9:00 am to 5:00 pm |
Home Emergency | 0800 300 684 | 4 hours, 7 days a week |
Policy Management | 0330 102 3627 | Monday to Friday: 8:00 am to 6: 00 pm
Saturday: 9:00 am to 5:00 pm Sunday: 9:00 am to 4:00 pm |
Request a Quote | 0330 100 7822 | Monday to Friday: 8:00 am to 6:00 pm
Saturday: 9:00 am to 5:00 pm Sunday: 9:00 am to 4:00 pm |
Low Miller Insurance
Issue | Contact | Operational Time |
Claims | 0345 078 7549 | Monday to Friday: 8:00 am to 8:00 pm
Saturday: 8:00 am to 4:00 pm |
Existing Customers and Sales | 0345 078 7549 | Monday to Friday: 8:00 am to 6:00 pm
Saturday: 9:00 am to 5:00 pm |
Caravan Guard
Issue | Contact | Operational Time |
Asking and Retrieving Quotes | 0800 14 88 400
01422 396 769 info@caravanguard.co.uk | Mon-Fri 8:00 am– 8:00 pm
Sat and Sun 9:00 am – 4:00 pm |
Car Insurance
Issues | Contacts | Operational Time |
Policy Renewal | 0330 102 3615 | Monday to Friday: 8:00 am to 6:00 pm
Saturday: 8:00 am to 4:00 pm Sunday: 9:00 am to 4:00 pm |
Reporting a Claim (in the UK) | 0800 300 252 | Monday to Friday: 8:00 am to 8:00 pm
Saturday: 8:00 am to 4:00 pm |
Follow on Existing Claims | 0330 102 3630 | Monday to Friday: 8:00 am to 6:00 pm
Saturday: 8:00 am to 4:00 pm Sunday: 9:00 am to 4:00 pm |
Reporting a Claim (outside the UK) | (+44) 330 102 4115 | Monday to Friday: 8:00 am to 6:00 pm
Saturday: 8:00 am to 4:00 pm Sunday: 9:00 am to 4:00 pm |
Glass Helpline | 0800 731 3172 | 24 hours a day, 7 days a week |
Accident Emergency Helpline | 0800 300 252 | 24 hours a day, 7 days a week |
Existing Customers and Sales | 0330 100 0593 | Monday to Friday: 8:00 am to 6:00 pm
Saturday: 9:00 am to 5:00 pm Sunday: 9:00 am to 4:00 pm |
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Post
More Than has two different post addresses depending on the issues you want to articulate, including:
MORE THAN Claims
Rapid Motor Claims
PO BOX 256
Wymondham
NR18 9DQ
MORE THAN Customer Relations Team
PO Box 255
Wymondham
NR18 8DP
DoNotPay Can Help Contact More THAN Customer Service
More Than's many communication channels might come with a disadvantage; you might not know how to navigate the website and use the correct communication channel. Similarly, the phone line might be quite long depending on the number of customers on hold.
DoNotPay helps you connect easily with More Than customer service through the Skip Waiting on Hold product. Here's how to get started:
- Open your web browser and sign up for DoNotPay.
- Type in Skip Waiting on Hold and select the product.
- Search for the company you'd like to call.
- Click on the name of the company and have us do the work for you.
That's it! DoNotPay will let you know the someone picks up, so you can talk to a customer support representative without having to spend a second waiting on hold.
Other companies that DoNotPay can help you contact include:
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- John Lewis
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