How to Skip Waiting on Hold for MandM Direct Customer Service

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

How to Reach the MandM Direct Customer Service Team Fast

Do you dread having to call customer support not because you're unhappy with the service or merchandise, but because you hate being left on hold? Do you need to contact , but you've been putting it off because you have too much going on to spare the time? Wouldn't it be great if you could pay the neighbour's kid to wait on hold for you while you did the things you wouldn't be able to do while sitting in a phone queue?

We can offer you the next best thing: DoNotPay will wait on hold for you, and alert you when your turn arrives!

Tips for Contacting MandM Direct On Your Own

Getting hold of a human customer service representative is a struggle for many consumers or clients especially when it involves large companies like Walmart or Amazon.

How to Reach MandM Direct Customer Services
WebsiteContact Us
Customer service helpline0371 200 5000
Customer service
Hours of OperationMonday - Friday 9 a.m. to 7 p.m.

Saturday 9 a.m. to 5 p.m.

Sunday 10 a.m. to 4 p.m.

Public holidays 10 a.m. to 4 p.m.

Business headquartersMandM Direct

Customer Service Department

Clinton RoadLeominster



If you need to reach , you have three options: by phone, email, or post. The latter two might take some time for a response and resolution, especially if there will be "back and forth" communication, so trying their customer service lines is a good place to start if they don't make you wait on hold forever.

Here’s What You’ll Need Before You Start

  1. Your name as it appears on the order
  2. The purchase date
  3. Your order number
  4. As much information as you can provide about the issue

We advise you to keep your communication professional and direct. Remember those customer support representatives aren't necessarily the decision-makers and have only so much leeway as they help resolve your issues. They may, however, be inclined to expedite your issue if you're a model customer. You have a better chance of charming customer service if you reach out by phone.

If you're contacting MandM Direct customer support in writing, stick to the facts, but let MandM know you're willing to take your complaint to either the consumer rights ombudsman or social media. (You can find MandM Direct's social media accounts by visiting their website; the icons are close to the bottom of the page). Be sure to include your preferred contact information when you write to MandM Direct customer service.

If You Simply Want a Refund

You might be better off having DoNotPay contact the company on your behalf and request your money back. You can learn more about our refund and chargeback service on this page.

5 Things to Do With the Time DoNotPay Saves

Now that you've got DoNotPay to sit in the queue for you, why not treat yourself to that block of free time? Here are some popular activities that can take place in the same amount of time you'd spend sitting around for customer support to answer

  1. Go on a Mediterranean cruise
  2. Write that "Great Novel"
  3. Finish those last classes needed to finally get your University degree
  4. Train to become a gold medal swimmer at the next Summer Olympics
  5. Negotiate world peace

As you'll soon see, DoNotPay has hundreds of ways to increase your productivity, free up your time, and even save you money.

How to Get DoNotPay to "Queue-Sit" For You

If you have better things to do than to sit glued to your phone listening to the world's worst hold music, DoNotPay will do it for you!

Here’s how you can use DoNotPay to skip MandM Direct customer service phone queue.

  1. Open your web browser and sign up for DoNotPay.

  2. Type in Skip Waiting on Hold and select the product.

  3. Search for the company you’d like to call.

  4. Click on the name of the company and have us do the work for you.

That’s it! DoNotPay will let you know the instant someone picks up so you can talk to a customer support representative without having to spend a second waiting on hold.

Is your grudge against another company?

Do you have another business to call, or did you stumble across this article about contacting MandM Direct customer service by accident? No worries; we can help you skip the phone queue for any company. Here are just a few regulars

Now that we make it easy for you, are you thinking about all the things you'd like to share with companies, but didn't because of long hold times? Nothing's stopping you now!

What Else DoNotPay Can Do For You

Now, on to the rest of your to-do list, because chances are, we have a way to help you cross off any item that's been nagging you. Here are just a few of the hundreds of things our services can do for you

It's like having your very own personal assistant—one who went to law school—at your beck and call! So if you've been putting off phoning , let DoNotPay handle it for you. Once you realise how easy it is to work with DoNotPay, you'll actually look forward to those aggravating tasks you've avoided for so long!

Want your issue solved now?