Get in Touch With Just Eat Customer Service With No Hassle

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

Contact Just Eat Customer Service The Easy Way

Like most companies offering third-party services, getting through to is difficult because they avoid giving out contact info in a clear and simple way. Instead, they prefer to funnel people into their narrow communication chutes (and they even say so). This is incredibly annoying when all you want is quick access to a phone number or email and it feels like they would rather squeeze your attention through a digital maze than just give you the information you're looking for.

With DoNotPay, you'll get exactly that. As part of our AI Consumer Champion pro-bono work, DoNotPay has compiled this handy guide to reach Just Eat customer service in your preferred way (not theirs). Then, we'll show how you can cut through their phone queue without sitting on hold. It's about time automated robo-call tools worked on behalf of regular people sick of having their time wasted.

Just Eat Support Contact Number and Email

To contact on your own, there are several ways. We've compiled contact info for Just Eat below so you can stand the greatest chances of getting ahold of someone when you need them. Note first that you can contact them directly through the app if you log in on your account — but you probably already tried that, can't get in or don't want to. In that case, try any of the following:

Contact Information for Just Eat
Just Eat FAQJust Eat Help Page
Just Eat Phone Number+44 344 243 7777
Just Eat Support
Just Eat

Just Eat Social Media

You can also try reaching out through social media, which can boost the visibility of your issue and prompt a faster response:

Just Eat's Facebook
Just Eat's Instagram Page@justeatuk

Alternate Just Eat Contact Methods

Though its purpose is for privacy-policy concerns, we dug up the following alternate contact methods as well from their Privacy Policy:

Just Eat Data Protection Officer - Group B.V.

Piet Heinkade 61

1019 GM Amsterdam

The Netherlands

You might as well state that you do not consent to their data collection or sharing, while you're at it.

You can also try the following additional emails for their press and investors (respectively):


These probably won't help you with customer-facing issues directly, but you could use them to get their attention and obtain other contact information as needed.

Alternative Methods for Resolving Just Eat Customer Service Problems

Sometimes contacting customer support agents doesn't get you results. In that case, try any of the following. The U.K. has several other options for resolving issues with companies that cause you issues:

  1. Use the Alternative Dispute Resolution process.
  2. Find an Ombudsman service willing to help you. It's helpful and possibly even necessary to request a Letter of Deadlock from Just Eat, which documents your initial attempts at resolution..
  3. File a claim against Just Eat through the relevant small claims court (see below).

Just Eat Corporate address

The Just Eat international headquarters is located in downtown Amsterdam at

Just Eat Take​away​.com N.V.

Piet Heinkade 61

1019 GM Ams­ter­dam

The Nether­lands

(The previous link has useful directions for those unfamiliar with the area.)

If contacting them is not leading to a resolution for your issue with Just Eat, you can use this address to serve papers on them in the event that you wish to file a claim against Just Eat in small claims court. Even before it gets to that point, this is the address to send notices and demands to pressure them to take your matter more seriously and set it up to make a stronger claim if you do decide to take them to court.

If Just Eat refuses to help me, can I send demand letters to them in small claims court?

It is absolutely possible to send demand letters to any of the business's responsible parties for damages and/or injuries. Each small claims court has its own limits, which are

  • England and Wales: £10,000
  • Scotland: £5,000
  • Ireland: £2,000 to £5,000 (depending on which region — the Northern Ireland courts have a higher upper limit)

This is not just for customers. Just Eat has harmed restaurant owners too, as Just Eat has allowed petty thieves to manipulate their automated system in ways that hurt small business owners and the local economy. If you've been damaged by Just Eat on either side of the transaction, it's important to hold them accountable so that they tighten up their system and provide better service. At the same time, Just Eat delivery drivers are also outraged over low pay. It seems everyone has something to say about Just Eat's potentially unmet liabilities all around.

With DoNotPay, you can streamline access to your court system without needing to rely on wayward societies. You may find an even easier resolution (or just strengthen your case against Just Eat) by using DoNotPay's streamlined complaint-filing services.

Use DoNotPay to Get Just Eat Refunds

For customers, DoNotPay also has a streamlined service to help you automate refund or chargeback processes with any company. All you have to do is:

  1. Tell DoNotPay which company you're seeking a refund from
  2. We'll contact them and put the best case forward for your refund

If that doesn't work, we can then request a chargeback straight from the bank or company that issued the credit card — all without you needing to do anything but enter a few lines of information. Note that in light of the above-mentioned theft issues, Just Eat is likely to log and report customer info for fake refund claims.

DoNotPay Can Also Cancel Your Just Eat Account

As simple as it is, cancelling accounts can sometimes become problematic (and necessary if they have your payment info). DoNotPay can help you cancel your account or orders in the event you are having difficulty doing so for any reason.

Common Reasons People Contact Just Eat Support

Most people need to get Just Eat's attention sooner rather than later due to the nature of their service, which involves fast transactions that can be less than an hour. Even an hour is too late, though, when customers need to cancel an order before the restaurant has already committed time and resources to the order. In such an event, customers need help fast. If the issue was caused by a glitch in Just Eat's automated system, then it's hardly any help at all to expect their automated communication process to be any different. Once an order issue has occurred, the need to contact them and fill their already narrow communication chutes only increases. That's why it's important to have automated tools of your own that can reduce the hold time you may be subjected to.

Get in Touch With Just Eat Customer Service Using DoNotPay

When you need to stop or alter an order with Just Eat, you need it done quickly — for both your and the restaurant's benefit. Though it's helpful to have an automated third-party service (and some restaurants use Just Eat instead of handling take-out orders themselves), it can be a step backwards in terms of service and convenience when Just Eat isn't conveying simple messages promptly and reliably.

That's why DoNotPay created the Skip Waiting on Hold service. Our robo-dialler can call Just Eat's customer support line for you and wait on hold in your place. Once a Just Eat support agent picks up, we notify you so that you don't need to waste your time and can work with them to resolve the issue with less frustration.

Here's how you can use DoNotPay to skip Just Eat's phone queue:

  1. Open your web browser and sign up for DoNotPay.

  2. Type in Skip Waiting on Hold and select the product.

  3. Search for the company you'd like to call.

  4. Click on the name of the company and have us do the work for you.

That's it. DoNotPay will let you know the instant someone picks up so you can talk to a customer support representative without having to spend a second waiting on hold.

DoNotPay Can Help Resolve Customer Service Issues for Any Company

It seems like no matter how lucrative a company is, its customer-support services are hardly ever as abundant as its profits. Nevertheless, DoNotPay's automated phone-queue tools can stop your time from being wasted by pointlessly complex phone-tree systems with any company.

Check out our other free customer-service guides for the following companies — for which our automated phone-queue service works equally well:

Even if you don't find a guide for the company you need to get ahold of, our Skip Wating on Hold product works to connect you with a live agent without needing to wait for them to pick up.

What Else Can DoNotPay Do

Cutting phone queues down to size is just the beginning. For the same low monthly subscription, your friendly neighbourhood AI Consumer Champion will also help you:

DoNotPay is using streamlined I.T. systems to help people everywhere reduce bureaucracy and reclaim their time. Get started today, and have all this and more right in your back pocket.

Want your issue solved now?