How the JJ’s House Return Policy Works, and How To Return an Item With DoNotPay’s Help

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Getting To Know the JJ’s House Return Policy

This handy guide to the JJ’s House return policy is here to help you grasp the ins and outs of this brand’s terms and conditions when it comes to returning a product.

We’ll also show you how you can in a matter of minutes with DoNotPay’s assistance!

The ABCs of the JJ’s House Return Policy

JJ’s House only accepts the return of products in their original condition—unworn, unwashed, undamaged, free of lint, and with tags intact—within 14 days of purchase.

The company will process the refund once it receives the returned package.

JJ’s House return policy comes with some specific details in two instances:

  • For mis-shipped products—items that are different from the ones you ordered—the company is responsible for an item exchange and postage
  • If you received an item in the wrong color, you are eligible for a full refund

Please note that you, as a buyer, are responsible for all return shipping costs.

JJ’s House Return Policy According to the Condition of the Item

The vendor’s return policy differs slightly for each type of item or the item’s condition:

  • Items damaged during delivery are eligible for a full refund if you obtain the Proof of Damage documentation from a delivery carrier
  • Items with major fitting or sizing issues are also eligible for a full refund, or the company will reimburse you up to 40% of the price if you make tailoring adjustments yourself
  • Items in a different color to the one you ordered may be eligible for an exchange or a refund—check with JJ’s House customer service first

What JJ’s House Items Cannot Be Returned?

You cannot return or exchange the following JJ’s House items:

  • Personalized items
  • Earrings and personal care items
  • Face masks
  • Final sale products
  • Items that you ordered and received in the correct size but that do not fit

What Does the JJ’s House Return Procedure Look Like?

Before returning the item to JJ’s House, you should get in touch with the company’s representatives as it doesn’t accept returns without prior knowledge.

This is what the entire return process with JJ’s House looks like:

  1. Submit a return request via the Contact Us page
  2. Include an explanation for your return
  3. Stand by for a return address and Product Return Form that the Customer Service will send to you
  4. Fill out the Product Return Form and include it with your return package
  5. Send the item to the vendor with your local post office within five days of receiving the Return Form

JJ’s House inspects all returned items and processes refunds when it confirms that the item has defects you mentioned in your return request.

Allow up to 15 working days for the funds to be credited to your original form of payment.

Can You Initiate a Return With JJ’s House ViaYes/No
In personNo

DoNotPay Can Handle the JJ’s House Item Return Request for You!

If you feel like JJ’s House return policy isn’t too clear or that the return process is complicated, we have a solution!

Our AI-driven app needs only a couple of details about your purchased item, and it will draft an airtight return request letter and send it to JJ’s House!

These are all the steps you should follow:

  1. Open your DoNotPay app and
  2. Go to the Return My Purchase feature
  3. Provide a few details about your purchased item
  4. Tap on Submit

Once we send the request to the company, we’ll also provide you with a return label so that you can send your product for free.

With DoNotPay, you can request returns with these brands—and more:

Guitar CenterSam's ClubLulus
Office DepotAmerican EagleRoss Stores

Has Your Return Request Been Declined? You Don’t Have To Settle

With DoNotPay by your side, you can rest assured that you’ll get what’s rightfully yours. We’ll draw up a refund request letter in your stead and send it to the company in question. If it refuses to cooperate, our app will help you take it to small claims court. We’ll fill out all the necessary court forms, generate any document you need, get it notarized remotely, and fax it to any recipient of your choice. You’re not alone in your fight for justice! If you’re dealing with anyone else who’s difficult—be it a creepy stalker, neighbor, coworker, or email or text spammer—you can count on us to safeguard you.

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