How to Reach a Live Customer Service Agent at Hive

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Reach Live Hive Customer Service Without Waiting on Hold

Hive is a UK company that produces smart home devices like smart thermostats, lights, doors, windows' motion sensors and smart plugs. The devices are connected to the internet and controlled using the Hive home website or the Hive app.

As a customer of the company, there are occasions that you may need to contact Hive customer service, maybe due to an issue you are experiencing or queries about your subscription. While it is not impossible to contact their customer service, be sure that it will involve a struggle before reaching them.

But you should not worry because DoNotPay has come up with a super-easy way of getting in touch with so that you can get your issues addressed without straining. Read the rest of this piece to discover how.

Hive Home Support Contact Number and Email

Having issues with your provider or your order your immediate response is to call or contact customer services, and that would include big corporations, Walmart and Amazon, and of course Hive.

As a customer of the Hive home, it is your right to have any issues with the company's smart devices or services resolved. The company should provide an excellent answer to any questions you might be having.

Contacting remains not an option because you have already invested your hard-earned money in the company. You can also get in touch with them through their web chat, available on the 'chat now' button found at the bottom of this page.

How to Reach Hive Customer Support
WebsiteContact Us and Help Centre
Phone Number0333 202 9614

0333 202 9604 (British Gas Rewards)

PostMillstream, Maidenhead Road,

Windsor, Berkshire


InstagramHive Home UK

The phone lines and chat lines are open

  1. Mon to Fri: 9 am - 7 pm
  2. Saturday: 9 am - 5 pm

Alternative Ways to Resolve Hive Customer Service Complaints

If you had a complaint and eight weeks have passed after informing the Hive customer service, you can take the matter to the Utilities ADR. This is a free Alternative Dispute Resolution (ADR) scheme that helps settle disputes between customers and companies like Hive Home.

The following is the process involved when using Utilities ADR to resolve Hive customer service complaints

  1. Utilities ADR will investigate your claims and determine if it is valid. If your complaint can't be accepted, they will inform you about it in not more than three weeks.
  2. Your complaint will be forwarded to Hive, and the company has a grace period of 28 days to decide whether it wants to settle or contest the complaint. If Hive chooses to pay, it will have 28 days to resolve your complaint. However, if Hive decides to contest the complaint, you will get seven days to comment on the Hive defense.
  3. No additional information is allowed, but you can get an exception if the Chief Adjudicator of utilities ADR authorises it.
  4. The complaint is addressed in the best way possible, and communication to the solution is made to you in writing about 90 days after stage 3.

Get in Touch With Hive Customer Service Using DoNotPay

Reaching out to Hive Home and getting quick responses is not a thing you can easily do when you want. There is more to that, and in fact, you should have nerves of steel because you will most likely endure long hours on hold listening to not so amusing music.

But should you want to skip the waiting time when put on hold, DoNotPay is the perfect solution. With its newest ' skip waiting' on hold product, you no longer have to waste your time on hold after calling Hive customer service. We will contact them on your behalf, wait on hold while you do other tasks that require your attention, and notify you as soon as a Hive customer service agent takes your call.

Here's how you can use DoNotPay to skip the Hive phone queue:

  1. Open your web browser and sign up for DoNotPay.

  2. Type in skip Waiting on Hold and select the product.

  3. Search for the company you'd like to call.

  4. Click on the name of the company and have us do the work for you.

DoNotPay Can Help You Skip the Phone Queue at 10,000+ Companies

Not only can DoNotPay assist you in contacting Hive customer service less frustratingly, but it can do the same thing with over 10,000 different companies. The following are a few examples:

What Else Can DoNotPay Do?

Helping you solve issues with the company's customer service is one of the many things DoNotPay can prove helpful. There are many other tasks DoNotPay can help you accomplish as follows

Why struggle to get in touch with Hive customer service while DoNotPay can help you do so effortlessly. Simply sign up today to get started.

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