Has Evri (Formerly Hermes) Lost Your Parcel? Here’s How to Get a Refund!
When you need to send or return a parcel, Evri (previously known as Hermes) is an inexpensive, convenient alternative to the post office. You can choose to send parcels via Next Day or Standard Delivery, which are the equivalents of First Class and Second Class via Royal Mail. You may also use Evri to make returns to certain retailers located in the UK. Unfortunately, parcels do not always make it to their destination and you must take action.
If Evri has lost your parcel, you don't want to hear excuses or empty promises. You want swift action and an immediate refund of the fees you've paid for postage. You may also want to collect on the cover associated with the parcel. Sadly, Hermes has a reputation for mishandling parcels and providing poor customer service. That may make you a bit nervous, but don't worry, if your parcel is lost, we can help.
Evri (Hermes) Refund Policy
According to the official policy on lost packages, you can request a refund for some services, including parcel delivery. If your parcel hasn't arrived at its destination within 14 days, it may well be lost and you may be eligible for a refund.
Some things to take note of involving Evri parcel refunds include:
- You have 28 days from the date the order was placed to request a refund.
- Refunds are provided based on the specific service selected. You must review your service definition for more information.
- Refunds are not permitted to be processed for any consequential loss.
- Awarded refunds shall be made back to the original payment method
- Only the party who booked the order may receive a refund.
- Allow two working days for the refund to be processed.
How to Ask for an Evri Refund on Your Own
If you've waited the recommended period of time and your parcel hasn't arrived, you'll need to contact Evri customer services help centre. Be sure to have the parcel information ready as you'll be speaking to a representative regarding your problem. Contacting customer services will initiate an investigation into the whereabouts of your parcel and the best resolution.
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How Long Will It Take to Receive a Evri Refund?
It's difficult to say how long it will take for Evri to refund your parcel postage costs. According to the company's website, most refund requests are processed within two working days. However, it could take several weeks, depending upon the circumstances of the parcel's disappearance. If the company determines that you aren't eligible for a refund, you may never see compensation.
Issues You Might Encounter When Requesting a Refund From Evri
Perhaps the biggest issue you'll encounter when dealing with Evri is the time it takes. You've already taken the time to properly wrap your parcel, paid the appropriate fees, and handed it off to Evri to make the delivery. You hardly have the time to deal with chasing a parcel down that the post office has misplaced or lost.
Some issues that can affect your eligibility for a refund include:
- Missing or incorrect parcel information
- Unauthorised refund requests
- Prohibited and non-compensatable parcel contents
How to Get an Evri Refund Using DoNotPay
If your parcel has come up missing and you believe that you're due compensation for your troubles, contact Evri as soon as possible to get the process started. If you'd rather save time and energy, let DoNotPay take care of the refund request for you.
To request a refund from Evri all you need to do is:
- Find the Chargeback Instantly product on DoNotPay.
- Tell us which credit card (or ACH transfer) the payment was on, and enter the name of your bank and the merchant.
- Select the reason for your chargeback, and provide relevant details, including the charge amount, the charge date, a description of the payment, and any files you can upload as evidence.
Once your request is sent, DoNotPay will send a request for a chargeback/refund from Evri on your behalf.
DoNotPay Can Help You Get a Refund for Any Company
Evri is hardly the only company that you deal with for goods and services throughout the UK. The majority of your dealings are satisfactory. However, when things don't go as expected, you can always count on DoNotPay to get the compensation you deserve for your time and trouble.
Some of the refunds you may be entitled to include:
- Council Taxes
- Trainline delay
- Amigo Loans
- Just Eat
- Plane Tickets
What Else Is DoNotPay Capable of?
Think of DoNotPay as a virtual solicitor, ready anytime you need legal advice, assistance, or support. It's easy to use, effective, and versatile. Just a few of the ways DoNotPay can assist you include:
Visit DoNotPay today to learn more about how this innovative product can help you and your family.