Goldsmiths Jewellers Customer Service Hacks You Didn't Know

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Goldsmiths Jewellers Customer Service Hacks You Didn't Know

Contacting is an effective way to handle your complaints or queries. Goldsmiths is a jewellery company with over 230 years of recorded history and experience and has grown to be one of the UK's largest jewellers. The company's first showroom in Newcastle opened in 1778 and is still in operation today. The company has over 120 showrooms around the country and a trading website.

However, reaching Goldsmiths customer service when you have a complaint or query can be challenging. Luckily, DoNotPay is here to help with all your customer service needs.

Goldsmiths Customer Care Contact Details

Goldsmiths Support/FAQ SiteContact Page
Goldsmiths Phone Number0800-085-8250
Goldsmiths Support

lines are open Monday - Friday, and Bank Holidays 10:00 am - 4:00 pm. You can use Goldsmith's store finder to find more specific contact details, location information, and opening times for your local store.

Alternative Ways to Resolve Goldsmiths Customer Service Complaints

If you don't find a satisfactory solution, you can resort to an alternative dispute resolution mechanisms such as:

  • ADR Schemes

ADR schemes are independent bodies that impartially review conflicts between consumers and service providers and reach a decision based on the evidence presented by both parties. ADR schemes are free to use.

You can use an ADR system if any of the following apply to your complaint:

You've already discussed it with your service provider, and it's still unsettled; you've also failed to reach an accord with them, and you've got a deadlock letter.

Some examples of ADR include:

Mediation: This is a procedure where an impartial third party assists disputing parties in achieving a mutually agreeable settlement.

Arbitration: This is a procedure where a neutral third party assesses the facts and renders a generally binding decision on both parties.

  • Ombudsman

An ombudsman is a person tasked with investigating complaints about businesses and organizations. Since they are autonomous, free, and unbiased, ombudsmen are nonpartisan. You should try to resolve your complaint with the company before resorting to an ombudsman. An ombudsman can look into your complaint if the company takes longer than 8 weeks to respond to your complaint.

An ombudsman will not evaluate your case if you have filed a lawsuit. You can ask for a letter of deadlock from the company to show you've exhausted all other options for tackling the issue. The furniture ombudsman deals with retail goods complaints and can manage Goldsmiths customer service complaints.

  • Small Claims Court

When you have exhausted all other dispute resolution mechanisms, you can revert to filing a suit in small claims court. In the small claims court, you can get a maximum compensation of £10,000 in England and Wales, £3,000 in Northern Ireland, and £5,000 in Scotland.

Goldsmiths Corporate Address

If you would like to send correspondence to customer service by post, you can write to:

Aurum House,

2 Elland Road,



LE3 1TT.

Common Reasons People Contact Goldsmiths Support

Some of the most common reasons support include:

  • Jewellery defects
  • Payment challenges
  • Delivery delays
  • Product inquiries

Get in Touch With Goldsmiths Customer Service Using DoNotPay

When you have a problem with Goldsmiths', you want it fixed straight away. It's inconvenient to have to call customer service multiple times and endure hours on hold before connecting with someone.

DoNotPay created the Skip Waiting on Hold service. You'll never have to waste precious hours waiting on hold again. DoNotPay can dial any customer service number on your behalf and wait on hold. DoNotPay will notify you as soon as a customer care representative answers your call, allowing you to explain the situation and obtain the information you require.

Here's how you can use DoNotPay to skip Goldsmiths's phone queue:

  1. Open your web browser and sign up for DoNotPay.

  2. Type in Skip Waiting on Hold and select the product.

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  4. Click on the name of the company and have us do the work for you.

That's it! DoNotPay will let you know the instant someone picks up, so you can talk to a customer support representative without having to spend a second waiting on hold.

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