How Do I Contact Fonehouse's Customer Service?

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

How Do I Contact Fonehouse's Customer Service?

Fonehouse is a UK phone outlet with both online delivery orders and local phone stores. Fonehouse offers a wide range of models, but on short order, short fulfilment basis. While their copy promises same-day delivery and quick, cheap deals on recent model phones, often, there are delays and even sold-out models after a purchase is made.

Fonehouse seems to suffer from inventory management issues, which have led to a lot of calls to . If you have had a recent bad experience with Fonehouse and can't get sufficient customer service support, DoNotPay can help.

Fonehouse Customer Support Contact Information

Fonehouse offers very limited customer service. In fact, for a business that sells cutting-edge smartphones, they only accept customer service requests by phone. If you are looking, there is no customer email address, or even a form to create a service ticket. Their website does not have live chat. However, they do have social media accounts.

Fonehouse Help Line0333 900 1133
Fonehouse Customer Support Number
  • 0333 900 1133
  • Choose Option 2
  • Hours:
  • Mon-Thu: 9 AM - 8 PM
  • Sat: 10 AM - 6 PM
  • Sun: Closed
Fonehouse Twitter Account@fonehouse
Fonehouse Facebook AccountFonehouse
Fonehouse Instagram AccountFonehouseUK
Fonehouse LinkedIn AccountFonehouse
Fonehouse Help CentreFonehouse FAQ

Alternative Ways to Resolve Customer Service Complaints

  1. Private Ombudsman Investigation
  2. Alternative Dispute Resolution ADR Schemes
  3. Small Claims Court Lawsuit
  4. Regulatory Bodies

Common Fonehouse Customer Support Issues

Out of Stock Orders and the Wait List

The single biggest issue with Fonehouse is wait-listing orders promised next-day delivery. Fonehouse sells recent-model phones and mobile tech at low prices and hot-sale discounts. They receive relatively small batches of phones, in a style that suggests retail surplus, and advertise as if they have a steady, on-demand supply.

This means that customers who order a phone often find that their model is "out of stock" by the time the order processes to the inventory and shipping stage. They are then wait-listed, and the wait-list existed before their order was made, so it may be several restocks deep. This means a same-day phone might arrive a few days or a few weeks late and many customers cancel their orders before this time. Fonehouse does not have a conciliatory approach to complaints about the wait-list, resulting in a great deal of confusion and frustration.

Difficult Refund Process

The second most common Fonehouse customer support issue is the refund process. Fonehouse appears to require a direct connection to your bank instead of refunding the original method of payment, as is typical. Many customers have had difficulty receiving their refunds as a result. Other common Fonehouse complaints encompass the usual e-commerce issues regarding delivery accuracy.

Fonehouse Corporate Address

  • Unit 5, The E-Centre Easthampsted Road, Bracknell Berkshire, RG12 1NF

Use DoNotPay to Get a Refund, Chargeback, or Cancel an Order

When dealing with Fonehouse, often, customers wish to simply back out of an order, get a refund, and buy a phone somewhere else. DoNotPay can help you with each of these, based on what your situation requires. If you need a refund, DoNotPay will send a demand letter to Fonehouse requiring them to take official action and complete your refund process. If they refuse, we can work with your bank or card provider to chargeback the purchase with proof that it was not a complete transaction. DoNotPay can also help you cancel your account or remove an order from the wait list. We can even help you make Fonehouse purge your personal and payment data, as per your data privacy rights.

Get in Touch With Fonehouse Customer Service Using DoNotPay

is notoriously lacking in breadth or transparency. There is one number to call, and your order controls online are typically limited. With frequent sales and regular issues, it's no surprise that Fonehouse's only support line often has a long hold queue. DoNotPay will call Fonehouse for you using the Skip Waiting on Hold service. We'll ring you when a live operator answers the line so you can spend as little time with Fonehouse customer service as needed.

Reclaim your day by skipping the hold queue. If Fonehouse cannot solve your problem, DoNotPay can also help you cancel an order, get a refund, chargeback through your bank, and begin the steps of action against Fonehouse regarding theft or deceptive practices.

Here's how to get started:

  1. Open your web browser and sign up for DoNotPay.

  2. Type in Skip Waiting on Hold and select the product.

  3. Search for the company you’d like to call.

  4. Click on the name of the company and have us do the work for you.

That's it. DoNotPay will let you know the instant someone picks up so you can talk to a customer support representative without having to spend a second waiting on hold.

DoNotPay Can Help Resolve Customer Service Issues for Any Company

Fonehouse isn't the only company we'll tango with for your customer service needs. Plenty of brands have flawed, unhelpful, or even fraudulent customer service systems, and you don't have time for hours on hold or the '5 - more days' run-around. DoNotPay can help with any of your customer service needs across brands and continents. We can even call government offices, schools, and services if their customer support is lacking.

What Else Can DoNotPay Do?

Now that we've solved one problem, what else can we do? DoNotPay has a pretty big toolkit of services to help you simplify tasks and cut through red tape. Every day, millions of unclaimed rebates and unnecessary traffic tickets leave money on the table or take money out of their pockets. Our goal is to restore balance. Was your train late or your flight cancelled? There are often refunds and compensation for that. Need to pay a bill by check, and it can't be late? That should be easily automated - and our AI Consumer Champion can do it for you.

Look around our service pages. What DoNotPay tools in our really big kit could cross an item off your to-do list, solve a problem, or reclaim/protect money for you? If you find a problem we don't solve yet, let us know and, in the meantime, there's probably something we can solve for you today, tomorrow, or later this year.

Want your issue solved now?