DSW Return Policy—COVID-19 Changes Explained

Item Return Request DSW Return Policy—COVID-19 Changes Explained

An In-Depth Look Into DSW Return Policy: COVID-19 Edition

Designer Shoe Warehouse (DSW) allows for returns and exchanges of their merchandise via their website or brick-and-mortar U.S. retail locations. But with the unpredictability of COVID-19 still looming, the return procedures can get complex.

Follow our all-encompassing guide on DSW return policy during COVID-19 to be prepared in the event you need to request a return or a refund during the pandemic. We’ll also discuss how you can simplify and expedite the entire process with DoNotPay!

The Breakdown of the DSW’s Return and Exchange Policies

In case you are not satisfied with your purchase, you can:

  1. Return your item for a refund
  2. Exchange it for another product

DSW Returns

Here are some of the essential points regarding DSW item returns:

  • You need to make a return within 90 days to get a full refund on your original form of payment
  • For returns without the original receipt or shipping invoice, you will get a merchandise credit
  • If you make a return after the deadline with the original receipt or shipping invoice, you will also get a merchandise credit
  • You need to provide a valid ID for all returns without an original receipt or shipping invoice

DSW Exchanges

Similarly, for item exchange requests, take note of these terms:

  • If you make an exchange request within 60 days of purchase with the original receipt or shipping invoice, you will get a credit on the original form of payment
  • Exchanges made after 60 days will be issued on a merchandise credit for any price difference owed
  • Items you received as a gift will be issued on a merchandise credit if you return them in-store
  • If you paid for items with PayPal and a gift card payment, your entire refund will be issued on a DSW gift card

DSW Return Policy During COVID-19: The Essentials

DSW in-store returns are free and available to all customers, but you can also handle it all online.

Regardless of the method, the return deadline is 90 days except if you’re a DSW Elite member, in which case you are allowed to return your merchandise within 365 days of purchase.

How Can You Initiate the Return Process Online?

To start the online procedure for filing a return or exchange, visit the company's Returns page. DSW requires you to provide your order information, order number, and email address. Your order number can be found in the order confirmation email and on the product’s invoice.

Depending on your membership status, you might need to pay a fee for shipping costs. Online returns are free for DSW VIP Gold and DSW Elite members, and for DSW VIP Club and non-members, the shipping fee is $8.50.

Exchanges are also free if you choose to purchase the same item in a different size or color.

In case of an online exchange, the item will be shipped to you once DSW has confirmed that the courier service has your return package.

DSW COVID-19 return policy also covers returns and exchanges if you purchased the goods from Vince Camuto.

Can You Get a Refund?

To be eligible for a refund, your returned item should fulfill these criteria:

  • Good-as-new condition
  • Original packaging
  • Original sales receipt or shipping invoice
Can You Initiate a Return With DSW Via Yes/No
DoNotPay Yes
Website Yes
Phone No
Mail No
In person Yes

What DSW Merchandise Is Not Eligible for Return?

Certain items or categories of DSW products do not qualify for returns. These include:

  • Items you bought on the final sale—non-returnable
  • Specialty products that you bought online—cannot be returned in-store
  • Items that you purchased at a store—cannot be returned online
  • Fragrances, nail polish, skincare products, dry shampoos, products containing alcohol, rechargeable batteries, and USB rechargeable devices—cannot be returned once you open them or remove the original packaging

How DoNotPay Helps You Return a DSW Item in an Instant

Even during harsh COVID-19 conditions, DoNotPay is here to simplify your product return processes. With our app, you can return your DSW goods by answering a couple of chatbot questions. To begin and complete the return process, you should do the following:

  1. Log in to your DoNotPay account
  2. Go to Return My Purchase
  3. Answer a couple of questions about the item(s) you want to return
  4. Provide the photos to expedite the process (optional)

From there on, DoNotPay drafts and sends a return request letter to the company and keeps you updated throughout the progress.

With DoNotPay, you can return and request a refund for goods bought with numerous other brands, including but not limited to:

Kohl's Ulta Nordstrom
Sephora Macy's REI
Office Depot American Eagle Ross Stores
SHEIN Costco Wayfair
Guitar Center Sam's Club Lulus

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