Contact DPD Customer Service Without Waiting on Hold

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

Contact DPD Customer Service the Easy Way

Getting our packages delivered represents a great convenience and quite possibly a necessity, especially while dealing with a pandemic. But problems arise with companies like DPD, and dealing with customer service sometimes becomes challenging. But with DoNotPay's product to efficiently reach , you will say goodbye to the stress of dealing with delivery and customer service concerns.

Many of us no longer possess the time for brick-and-mortar shopping and appreciate getting packages delivered to our homes. But, knowing how to deal with customer service when deliveries don't go as planned also will save valuable time.

Phone and Email for DPD Support:

DPD provides agents in their Customer Service Department live between these hours:

  • Monday - Friday 8 am-6:30 pm
  • Saturday 8 am -4 pm
  • Sunday 9 am-3 pm

phone lines close during bank holidays.

Contact Information:

Call Customer Service0121 275 0500
Email Customer
Email Sinead Croke, the Director of Customer

Frequently, the Customer Service department becomes overwhelmed with calls and emails, and the hold times increase to unmanageable levels for many. Some of the more tech-savvy customers may also want to try quicker methods of communication, such as

  • App Chat is available 24 hours on your phone.
  • Chat to Us is available 24 hours on your laptop or desktop computer.

How Else May I Handle My DPD Complaints?

If you've tried to get your delivery issue with DPD and failed, consider the following options:

  1. Write to the Customer Services, immediate supervisor. Continue documenting your complaint through the proper chain of command until you reach the point where you write directly to the Head Office or make contact with the Ombudsman.
  2. Employ an Alternative Dispute Resolution (ADR) Scheme. The purpose of these organisations involves using mediation for both the customer and the company. The critical point to remember while using an ADR involves the binding decision. If you're not pleased with the decision, you can't advance your complaint to an independent Ombudsman or Small Claims Court.
  3. Refer your situation to an Ombudsman. You will need to show evidence you've exhausted your efforts with the company. Remember to keep documented notes of phone calls and save emails and written communications.
  4. File a claim with Small Claims Court. Make sure that you maintain detailed records of your communications with the company.

Corporate Address for DPD:

The international parcel delivery service owned by GeoPost began in Aschaffenburg, West Germany, in 1977. The company claims over 830 depots in more than 40 countries.

The address for the Head Office in the UK is as follows:


Hub 3

Broadwell Road


West Midlands

B69 4DA

Reasons to Contact Customer Support:

The most common reasons customers would call DPN with complaints include the following:

  • A late parcel
  • A damaged parcel
  • Rude or inappropriate treatment from the delivery driver
  • Needing to change a delivery address-perhaps from a home to an office
  • Checking on the status of a delivery
  • Reporting a misdelivered parcel

Let DoNotPay Get in Touch With DPD on Your Behalf:

With everything going on in your busy life, you don't need to add waiting on hold listening to poorly chosen music to your schedule. And, of course, we've all experienced the frustration of the call disconnecting just before we reach our turn in line.

Fortunately, DoNotPay's Skip Waiting on Hold product does the waiting for you and notifies you when the agent comes on the line to deal with your concern. Just follow these steps to skip the wait time for DPD:

  1. Open your web browser and sign up for DoNotPay.

  2. Type in Skip Waiting on Hold and select the product.

  3. Search for the company you'd like to call.

  4. Click on the name of the company and have us do the work for you.

And that's all you need to do! DoNotPay will notify you immediately when a representative comes on the line to help you.

DoNotPay Will Help You Skip the Phone Queue and Resolve Your Customer Issues With Any Company:

Why not let DoNotPay save you time by eliminating the wait time for all the companies you may need to contact. DoNotPay offers the Skip the Phone Queue product at over 10,000 companies. Cheque out the examples below to see how DoNotPay will keep you from wasting time on hold:

How Else Will DoNotPay Help Save Me Time and Money?

Whether you're dealing with life's minor problems or need help with significant issues, DoNotPay provides a product that will make your task easier.

As the World's first Robotic service, DoNotPay uses artificial intelligence to streamline its products to meet your needs.

Check out the links below for more information on just a few of DoNotPay's products:

If you would like to learn more about DoNotPay's products and how they will help you, please feel free to visit us here.

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