ByHow To File Dell Complaints and Get Your Hardware or Software Issue Resolved
Dell is one of the biggest computer companies in the world, but that doesn't mean they don't have their share of complaints. While Dell has received a lot of praise for its computers, it certainly doesn't come without its fair share of criticism.
Overall, people are very happy with Dell's products and services but are extremely dissatisfied with the company’s customer service.
Dell's computers have quality components, but no PC or laptop will function perfectly forever. Customers report that they have trouble reaching a satisfactory resolution with the company whenever they have a hardware issue with one of their products.
Most complaints about Dell's customer service state that they rarely answer their phones, and when they do, they blame the user for the problems with the hardware. Customers have reported having to call Dell several repeatedly until someone finally picks up.
This article will show you how to file Dell complaints and put pressure on the company to solve your issue, if necessary.
How To File Dell Customer Complaints—Get in Touch With the Dell Complaint Department
If you're experiencing a technical issue with a product you purchased from Dell, there are a number of ways to reach the company and file a complaint.
The two main phone numbers you can call are 1-888-676-1302 for home & home office and 1-800-357-3355 for purchases, upgrades, accessories, and replacement parts. The waiting times are usually between 10-15 minutes for English and Spanish-speaking customers.
If you want to jump the Dell support phone queue, check out how to do it in our guide.
Another option available to you as a Dell customer is contacting the company using your Service Tag (ST), Product ID, or Agreement ID on the Contact Technical Support page. After selecting the product you need help with, the page will display several contact options and you can choose the one you find most convenient.
Keep in mind that phone numbers vary depending on the product and the type of issue you're experiencing. On top of that, not all Dell complaints can be handled by phone. For example, if you have a problem with servers, you will likely need to open a support ticket via email.
Alternatively, you can file an official complaint with the company by sending a letter to Dell's corporate office at:
Dell, Inc. Attn: Customer Satisfaction Department P.O. Box 3045 Round Rock, TX 78680-3045 USA
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How To File Complaints Against Dell
If the company refuses to resolve your issue and insists that the problem was caused by you and not a hardware issue, you can file a complaint against Dell with:
- U.S. Small Business Administration (SBA)
- The Federal Trade Commission (FTC)
- Your state Attorney General
The first step in filing a complaint against Dell is going to be identifying your rights and obtaining any pertinent documentation. This will often include your original receipt and warranty, the technical support case number, etc.
Filing Dell Complaints With the SBA
The Small Business Administration is a federal agency that exists to offer assistance to American businesses.
One of the services they provide is filing complaints against fraudulent or unfair business practices. If you believe Dell has engaged in fraudulent or unfair business practices, you can file a report or complaint with the SBA.
To file a complaint against Dell with the SBA, complete this online complaint form.
Filing Dell Customer Service Complaints With the FTC
Another government agency that exists to protect consumers and businesses from fraudulent and unfair business practices is the Federal Trade Commission (FTC). The FTC is an independent regulatory agency whose goal is to ensure that consumers are protected against business practices that harm them.
If you feel that Dell has engaged in fraudulent or unfair business practices, you can file a report with the FTC. To file an FTC complaint against Dell, follow the instructions provided by the FTC’s Report Fraud assistant.
How To File Dell Complaints With Your State Attorney General's Office
Sometimes a company will choose to ignore your complaint, but sometimes there just isn't enough evidence to prove their wrongdoing. If this is the case, your last resort is to file a complaint against Dell with your state Attorney General's office.
The Attorney General's office exists to ensure that companies obey the law and protect consumers. To find out how to file a complaint against Dell with your state Attorney General's office, use this online search tool.
Are Your Dell Complaints Falling on Deaf Ears? Here’s How To Send Demand Letters To Dell in Small Claims Court
If you can't resolve the issue through any other means, you should consider taking action against Dell, provided you can prove that the company has wronged you.
To file a small claims court case against Dell, you can either fill out an online form on your local small claims court's website or visit the court and submit the claim in person with the court's clerk.
Once you have completed the form, you'll need to include any relevant documentation, such as the receipt for your purchase, a warranty, and any photos of the damage caused by Dell's product.
If you are filing a lawsuit against Dell for breach of warranty or fraud, then you must also include at least two pieces of evidence that support your claim.
In addition to these documents, you should also submit a copy of your complaint to Dell by serving them the demand letter.
The letter needs to be professionally written and must include the following information:
- Your name, address, and contact information
- The full name of the business you're suing (Dell, Inc.)
- An exact description of the product or service you purchased from the company (you can find product specifications and serial numbers on Dell’s website)
- The exact amount spent on the product or service in question
- The date you purchased your product or service from the company
- A copy of the original purchase receipt
- The reason why you are filing the lawsuit
You must also include a statement that says you will accept whatever the court decides and that you will abide by the court's order. You may also refer to your attorney or represent yourself. The demand letter is filed with the court and served to Dell via certified mail.
Once you have filed your case, Dell has 20 days to respond in writing. If Dell does not respond to your case in the required time frame, you can proceed with your lawsuit.
If Dell does respond, you have 45 days to accept or refuse their offer. If both parties' responses are complete, the judge will then hold a hearing on the case. In order to start your court case, you must file a motion for trial within ten days of receipt of Dell's response.
There is no fee when filing for small claims court trials, but both parties will be responsible for their own fees.
Suing Dell in Small Claims Court With DoNotPay Is Fast and Easy!
A professionally written demand letter is necessary for a small claims court case. Unfortunately, hiring a professional to handle it for you can be expensive, and writing it on your own is not only complex but also risky.
Enter DoNotPay! Our award-winning app will help you hold the company accountable and get the compensation you deserve without any hassle. We will generate a demand letter for you and email it to Dell, thus putting some pressure on them.
All you have to do is:
- Open your and click on the Complaint Letters product
- Provide us with the amount of money the company owes you
- Select the reason for your lawsuit
- Answer our AI-powered chatbot’s questions
- Attach any evidence that will help us build your case.
Once you give us all the information we need, our app will generate a demand letter and send it to Dell on your behalf. If they refuse to resolve your issue or ignore your request, we will assist you in filling out court documentation and suing them in small claims court. Suing a company has never been this easy!
Need help with NCL, Vrbo, Staples, Whirlpool, Allegiant Air, or Carnival Cruise complaints? We’ll show you how to go about them in the most efficient way.
Have Any Other Issues With Dell?
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If you need to check your Dell gift card balance or warranty or get familiar with the company’s return policy, we can assist you!
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You can also create demand letters for your neighbors and anonymous HR complaints with our AI-powered app.
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