How to Skip the Phone Queue for Danetti's Customer Service

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm, is not licensed to practice law, and is not equivalent to the services of a licensed lawyer. DoNotPay provides a platform for legal information and self-help, and does not offer legal services. Third party news articles mentioned on our website do not necessarily reflect the views of the company, or the current services that we offer.

How to Skip the Phone Queue for Danetti's Customer Service

Everyone knows that sometimes contacting customer services can be a serious undertaking. Even though the company claims to be successful only because of its customers, you still may find a snag along the way. The same is true for . The good news is whether you want to contact their customer service or the services of other companies, DoNotPay can simplify the process. It is the same method we have used to help people connect with large companies like Amazon, Walmart and Marriott. We can help you as well.

How to Contact Danetti Customer Service?

is a large company that sells home furnishings. They promise you can change or cancel orders prior to delivery of the furniture. However, to do it, you must be able to contact customer service. There are several contact options available to you by simply visiting their website.

Some options include:

Danetti Online Chat or Contact FormContact Us
Danetti Telephone020 3588 1380
  • 8:30 am to 6:30 pm Monday-Friday
  • 9:00 am to 5:30 pm Saturday

If customer service doesn't help you as much as you hope for, you can also contact the main office for additional help.

This can be done by reaching out via:

  • Telephone: +44 20 3588 1380
  • Address: Octagon House, Phoenix Business Park, John Nike Way, Bracknell RG12 8TN, United Kingdom

Any of these options should be enough to help you work through most issues. However, if you are unsuccessful at getting what you need from them, there are alternative options for getting your customer service issues taken care of quickly.

Alternative Complaint Options for Dealing With Danetti Customer Service

If you are a consumer and feel that a company has not provided the product or services that you paid for, there is additional help available. The key to getting started, though, begins with you trying to give Danetti a chance to make things right. This means writing to the company to give the main office a chance to help you.

In your written letter, include:

  1. The Date
  2. Your Name and Address
  3. Your Issue or Complaint (Provide as Much Detail as Possible)
  4. Evidence to Support Your Claim (If Applicable)
  5. Attempts You Have Made to Solve It Though Customer Service
  6. What You Want Danetti to Do to Make It Right
  7. What You Will Do If They Don't Respond
  8. A Deadline Date (Typically 14 days)

You should keep a copy of the letter for your personal records. It will help you if you choose to move forward with your other complaint options. You must move forward by taking the proper steps.

  1. Contact the Company
  2. An ADR Scheme
  3. Ombudsman Services
  4. Small Claims Court

Here is how these other options work.

Alternative Dispute Resolution Schemes

The ADR helps people avoid court costs and hassles from businesses. They do it through conciliation, mediation and arbitration. To get the process started with them, you may first want to contact Citizens Advice to get their recommendations.

You can do this by:

  • Contacting Citizens Advice Through Forms or Online Chat
  • By Phone at 0808 223 1133

They will tell you which steps to take and how to get results. They may even suggest that you move on to the next step, contacting an ombudsman.

Financial Ombudsman

Contacting a financial ombudsman or a Furniture & Home Improvement Ombudsman, maybe your next best option

You can reach them by:

If they cannot help you, they will tell you about other ombudsman services that may. For this, your persistence will be the key to your success. If it does not provide results, you will need to consider taking it to a small claims court.

Small Claims Court

This should be the last thing you do to find a solution. It will be the last step in the process and something that cannot be disputed. The downside for some people is that there are fees that may come along with any possible money claims you may get. There are two options available for small claims court. They are based on the amount of money you are filing the claim for.

You may choose to file a:

  • Civil Money Claim by calling 0300 123 7050. You should call Monday through Friday, 8:30 am to 5 pm if you're expecting to get less than £10,000.00.
  • Money Claims Online: If your claim is for £10,000.01 or more, this is the option you will need to choose.

You can file this claim by:

It is a process to ensure you get the help that you need. However, if you wish to simplify it, DoNotPay may get results faster, without having to consider alternative options.

Get Help to Contact Danetti Customer Service Through DoNotPay

When you first contact Danetti, the phone queues are frustrating. It can mean repeatedly calling and waiting. If you wish to speed up the process and skip those phone queues, DoNotPay can help.

All you need to do is:

  1. Open your web browser and sign up for DoNotPay.
  2. Type in Skip Waiting on Hold and select the product.
  3. Search for the company you’d like to call.
  4. Click on the name of the company and have us do the work for you.

That's it. DoNotPay will let you know the instant someone picks up, so you can talk to a customer support representative without having to spend a second waiting on hold.

DoNotPay Can Resolve Customer Service Issues for Any Company

DoNotPay's method of contacting customer service has proven effective at contacting companies, both big and small.

Some of our biggest success stories are:

With our success at helping others avoid long phone wait times and get refunds from hesitant companies, we feel confident that we can help you as well. Danetti is just another in the long list of companies that we can work with.

What More Can DoNotPay Do for You?

Contacting is just one of the many services that DoNotPay can provide. As an online robotic lawyer, we can focus on several things at one time.

Therefore, our services extend to:

Our services extend to many areas of potential complication in your life. Therefore, anything you need help with, we are here for you. All you have to do is join DoNotPay to get started.

Want your issue solved now?