The Best Way to Reach Close Brothers Group's Customer Service Team

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The Best Way to Reach Close Brothers Group’s Customer Service Team

Close Brothers is a top UK merchant banking firm offering lending, deposit taking, securities trading, and wealth management. The firm provides top-quality financial advice and investment services to families, individuals, business owners, and professionals. More importantly, Close Brothers is listed on the London Stock Exchange, giving top status among its competitors.

As a major industry player, Close Brothers invests in a functional customer service system.

To contact Close Brothers customer service, you need to access the portal or call the relevant office. Close Brothers serves millions of customers daily, translating to possibly hundreds or thousands of customer complaints daily. As such, getting a quick hold of a customer rep at Close Brothers can be hectic. Fortunately, DoNotPay can help you reach hassle-free. This article explains how to talk to a real person at Close Brothers to have your complaints resolved promptly and effectively.

Close Brothers Support Contacts

Close Brothers has several departments providing different financial services under an umbrella corporation.

If you have general complaints and would like effective customer support, use the following channels to get help:

Close Brothers Phone Number020 7655 3100
Close Brothers Physical headquarters/ Mailing AddressComplaints Department, Close Brothers Limited

10 Crown Place



Close Brothers Email

operates from Monday to Friday, 9:00 am to 5:00 pm, excluding UK bank holidays.

Alternative Ways to Resolve Close Brothers Customer Complaints

The UK government provides avenues for aggrieved customers and consumers to raise and resolve complaints.

If the above channels aren’t providing solutions effectively or sufficiently, you can consider the following alternatives:

1. Alternative Dispute Resolution Schemes

ADR is a dispute resolution mechanism that eliminates the need for a court proceeding to resolve any matter. It helps consumers and traders find a common solution to the existent issue.

ADR can manifest in the form of either mediation or arbitration. On the one hand, in mediation, an independent third party helps both parties agree on a mutually acceptable outcome. On the other hand, in arbitration, the independent third party factors in the facts and makes a binding decision for both parties. You can get the assistance of ADR once you have tried solving situations with Close Brothers amicably.

2. Ombudsman

The Financial Ombudsman Service is an independent arbitration service offered free for customers. If you are discontented with Close Brothers’ response or actions, you can contact the Financial Ombudsman Service within six months unless instructed otherwise.

Contact details include:

  • Website: financial–
  • Email:
  • Telephone: 0800 023 4567 or 0300 123 9123
  • Entity: Financial Ombudsman Service (FOS)
  • Address: Financial Ombudsman Service, Exchange Tower, London, E14 9SR.

3. Send Demand Letters To in A Small Claims Court

The court is often considered a last resort if the above channels don’t guarantee you success with Close Brothers. However, you can only send demand letters to a company for a maximum of £10,000 in the UK.

Common Reasons People Contact Close Brothers Support

Common reasons why people contact Close Brothers customer service include:

  • Poor service
  • Wrong, misleading information
  • Suspected fraud
  • Unexplainable loss of funds

Contact support regardless of the nature of your issue with the service provider.

Get in Touch With Close Brothers Customer Service Using DoNotPay

Contacting Close Brothers customer support doesn’t have to be hard. DoNotPay can help you contact Close Brothers customer support and get a quick, effective solution to your problem.

If you want to talk to a real person at Close Brothers’ customer service desk, DoNotPay can help you in a few simple steps:

  1. Open your web browser and sign up for DoNotPay.
  2. Type in Skip Waiting on Hold and select the product.
  3. Search for the company you’d like to call.
  4. Click on the name of the company and have us do the work for you.

Once you have completed these steps, DoNotPay will contact the service provider on your behalf. DoNotPay will stay on the line and alert as soon as a real person from Close Brothers answers the phone. with DoNotPay to get direct access to Close Brothers customer service.

DoNotPay Can Help Resolve Customer Service Issues for Any Company

DoNotPay is a reputable solutions provider solving various challenges across different platforms. DoNotPay can help you get direct access to any company’s customer service and not wait in line to speak to an agent.

Besides Close Brothers, DoNotPay provides help for:

Contact DoNotPay with your customer service complaints to get swift and reliable intervention.

What Else Can DoNotPay Do?

Do you have any matters arising from your daily interactions? DoNotPay is a universal AI Consumer Champion with expertise and experience stretching across private and public sectors.

Besides helping you resolve your Close Brother customer service issues, DoNotPay can also help you with:

Avoid the long phone waits to speak to a real Close Brothers support agent. Sign up with DoNotPay to connect with quickly!

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