How to Request a Chargeback From Santander

Chargebacks and Refunds How to Request a Chargeback From Santander

Chargeback Santander the Easy Way

If you are a victim of a fraudulent purchase or scam, you might be wondering whether you can chargeback Santander to get your money back. The good news is, you can. But you'll have to contact the merchant first and try to resolve the matter. If this fails, you can claim a refund for your purchase through Santander. Section 75 of the Consumer Credit Act protects credit card users who buy anything costing over £100 to £30,000. It puts the responsibility on the merchant and the card issuer too. This means you can claim a refund from either party when the purchase doesn't arrive, the product is faulty or not in the condition described, or the company you bought from ceased trading.

But the only challenge is getting a Santander Chargeback. If you fail to make a compelling enough case, Santander may refuse to open a dispute. That's why you need legal help on your side to ensure everything is done as it should be. DoNotPay is your handy legal help that can automatically generate a chargeback letter and fax or mail it to Santander on your behalf.

When Can I Issue a Chargeback With Santander 

You can raise a Santander chargeback at any time, but you need to consider the deadlines. Here is a timeframe on which you can dispute claims for different types of charges:

Type of DisputeClaim Deadline
Fraudulent Not over 540 days
Poor service or service not rendered120 days
Delivery issues15 days

When you're ready to file a claim, there are some details that you'll need to provide. Usually, this will vary depending on your specific claim, but generally, it includes:

  • A detailed description of the product or service you've ordered or purchased
  • Merchant name
  • Proof of purchase
  • Proof of return of goods
  • Transaction date
  • The amount charged and supporting evidence
  • Proof that the product or service was faulty or not as described
  • Terms & conditions of the purchase
  • Details of an attempt to resolve with the merchant

How to Get a Chargeback From Santander on Your Own

You can chargeback Santander if you've used your credit card to purchase something, but it's not as you expected, or there were delivery problems. You can also claim a refund for duplicate charges or unrecognised fraudulent charges. Here's how to go about it:

Contact the Merchant

First, you should contact the retailer directly to see if they can sort things out. If you're unable to, Santander can raise a dispute on your behalf. Please note that you can't raise a dispute if:

  • Your order is within delivery timelines.
  • Your transaction was not made on a debit or credit card.
  • The transaction is pending and not reflected on your statement yet.
  • You have a dispute with a Santander ATM but have not used a Santander card.

Can I Get a Santander Chargeback Online?

You can easily raise a claim through Santander's online platform:

  1. Sign in to the Online BankingClick Account Services tab.
  2. In the left-hand side menu, select Other Services.
  3. Navigate to Credit Card Services or Debit Card Services.
  4. Click Make Claim and complete the form.

Can I Get a Santander Chargeback by Phone?

Use your registered phone number to call Santander at 0800 9 123 123. This is perhaps the fastest way to reach their customer service, though you'll stay on hold due to large claims volume. Lines are open 7 am to 9 pm Monday-Saturday, and 8 am to 9 pm on Sunday.

Can I Get a Santander Chargeback by Chat?

Alternatively, you can open Santander's website and click the red Chat tab on the right side of the page to begin a chat.

Can I Get a Santander Chargeback In-Person?

You can drop into your local branch. But with Santander currently experiencing high volumes of customers wanting to book in-branch appointments, you'll have to wait longer for the next available appointment.

How long does it take for Santander to Issue a Chargeback?

How long it takes depends on the complexity of the chargeback request. The claim investigation process typically takes between 30 and 90 days, but you may wait months to see your money back. However, most claims take up to 9 weeks (45 business days) to complete.

How to Get a Santander Chargeback with DoNotPay

While the process of requesting a chargeback from Santander seems straightforward, your claim might easily be denied if you don't present your case well. If you're unsure about your capability or don't feel like going through the hassle, you may find DoNotPay helpful. The legal app has a Chargeback Instantly product that automatically generates a customised chargeback letter. It is a fast, easy and successful way to chargeback Santander. All you have to do is:

  1. Find the Chargeback Instantly product on DoNotPay.

     

  2. Tell us which credit card (or ACH transfer) the payment was on, and enter the name of your bank and the merchant.

     

  3. Select the reason for your chargeback, and provide relevant details, including the charge amount, the charge date, a description of the payment, and any files you can upload as evidence.

     

And that's it. DoNotPay will automatically generate the chargeback letter and reason codes and fax them to the bank. The app can also collect support documents like contacting the retailer on your behalf.

DoNotPay Can Help You Chargeback Any Company

DoNotPay can get NatWest chargeback the same way it does Santander chargeback. It can also help you get refunds from any company, including:

What Else Can DoNotPay Do? 

DoNotPay is the legal help you need in the palm of your hands. It can resolve a range of everyday problems that you run into with businesses and entities, whether paying bills,  virtual credit cards, finding aeroplane lounges, or accessing banned accounts. Here are a few examples of a few things it can help you with:

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