How to get British Gas Refund With the Help of DoNotPay
British gas is one of the most popular energy providers in the United Kingdom. Many people who seek stability when it comes to energy supply to their homes opt to go for the company. While the company has a broad market and is considered the UK's top energy provider by many, it also has its setbacks.
As of 1st January 2020, British Gas failed to notify their customers of the change in top-up provider, from Paypoint to Payzone. While the company has admitted to its failure to inform customers and agreed to refund about 270,000 customers, the process involved may be slow and tiresome.
How to Get a British Gas Refund on Your Own
British Gas has claimed that they have already made payments close to £1.48 million to customers who were affected by the changes they made on 1st January 2020. If you were one of the impacted customers, you are liable to get a refund.
There are also certain situations in which you can get a refund. For instance:
- You relocated to another place
- You changed your supplier
With that said, here is how you can ask for a refund:
|By Phone:||You can call their customer service on 0330 100 0303.|
|Online:||You can also visit the British Gas help and support page online.|
British Gas Refund Policy
According to the British Gas refund policy, you can ask for a refund at any time, provided you have the company owing you some money. Suppose you moved into another location or switched to a new supplier. In that case, the company will automatically refund any credit remaining after you have concluded paying the final bill, provided the company has your bank information or new address.
If you decide to close your energy account, British Gas has stated that it will refund your credit into your bank account or mail you the cheque in the account holder's name. However, if you close two accounts but still owe the company money on one of them, they will use any credit left in the other account to pay.
How Long Will It Take To Receive a British Gas Refund?
If you happen to have any credit remaining on your energy account, the company will automatically refund you the money about 14 days after your account is closed. If you don't receive your money back, then you should get in touch with their customer service for further assistance. If you normally pay British Gas after getting the bill, the company will mail a cheque to your new address, provided you inform them where you moved to.
How to Get a British Gas Refund With DoNotPay
As earlier noted, getting a British Gas refund by yourself can prove to be a hassle. Like most customer services of various companies, British Gas customer service may take long before they can get back to you. What's worse is that you are not assured that you will get your money, and if you get it back, it may take a while.
However, DoNotPay offers the perfect solution when seeking a refund from British Gas. With only a few clicks of a button, DoNotPay will apply legal pressure on the company and help you get a refund from British Gas more quickly and reliably.
All you have to do is:
- Find the Chargeback Instantly product on DoNotPay.
- Tell us which credit card (or ACH transfer) the payment was on, and enter the name of your bank and the merchant.
- Select the reason for your chargeback, and provide relevant details, including the charge amount, the charge date, a description of the payment, and any files you can upload as evidence.
Once they send their request, here's what happens:
A request gets faxed to your bank automatically. DoNotPay also sends the letter with all the VISA and Mastercard (reason) codes that help you win your case. They can also gather evidence on your behalf, such as contacting the merchant.
DoNotPay Can Help You Get a Refund for Any Company
British Gas is just one of the many companies DoNotPay can assist you in getting a refund from. In fact, DoNotPay works across many other companies, and it can assist you in getting back your money. Here are a few notable examples:
- Refund of plane tickets
- Easyjet refund
- Trainline refund
- Just eat refund
- Wowcher refund
- Virtual credit cards
- Amigo Loans refund
- Teletext Holidays refund
- NatWest chargeback
- Trainline delay refund
- Council tax refund
- Argos refund
What Else Can DoNotPay Do?
In order to start using DoNotPay, all you have to do is log in to the platform using any web browser. Besides helping you get a refund from British Gas, DoNotPay can also be very useful in other mundane tasks as follows:
- Burner phones
- Credit cards
- Free trials
- Customer service
- Small claims court
- Negotiate hotel bill
- Help with bills
Why wait? Use DoNotPay now and let us assist you in getting a refund from British Gas in a painless and effortless way.