Reach a Live Customer Service Agent at Quickly

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm, is not licensed to practice law, and is not equivalent to the services of a licensed lawyer. DoNotPay provides a platform for legal information and self-help, and does not offer legal services. Third party news articles mentioned on our website do not necessarily reflect the views of the company, or the current services that we offer.

Reach a Live Customer Service Agent at Quickly

With the advancement of technology, online shopping has become more convenient than physically visiting a store. If you are a frequent online shopper in the UK, you've probably come across online fashion retailer BrandAlley. There are plenty of reasons you may want to get in touch with .

These include not receiving a refund, receiving a refund that's not the total amount, aggressive marketing (spamming your inbox), awful customer service, receiving damaged goods, receiving wrong items or unsuccessful attempts to reach an agent about an order. However, getting a live human at a customer service line is hard. You have to go through a long phone queue and wait on hold for hours before you can speak to an agent. Worse, waiting doesn't guarantee that the phone will be picked up eventually.

Getting through to a customer support agent often takes at least half a dozen phone calls and nerves of steel. Are you tired of waiting hours on end in an attempt to get assistance from a company? DoNotPay can help. It has built a robot app to dial the number for you and connect you when a service agent comes online.

How to Contact BrandAlley Customer Service

Before attempting to call the number, visit their FAQs page and see if you can find the answer you need.

If you need further assistance, get in touch with their Customer Service Team on:

BrandAlley SupportChat with an agent
BrandAlley Telephone01206 226410

Operating Hours

  • Mon to Sat: 9 AM - 5:30 PM
  • Sun: 10 AM - 4 PM

Alternative Ways to Resolve Customer Service Complaints

If the response you've received from the company isn't satisfactory or you want to complain more, there are other options you could seek out:

1. Use an ADR Scheme

Alternative Dispute Resolution (ADR) can help customers and the company through the mediation process to find an amicable solution. ADR also provides independent arbitration to adjudicate a complaint. The ADR decision is binding on both parties. You cannot appeal it in court or by an ombudsman.

2. Refer to an Ombudsman

Reaching out to an ombudsman should be the final resort after you've reached a form of deadlock with the company, i.e., when the company cannot find a way they can deploy to further rectify the situation. The ombudsman acts as an independent party who looks at both sides of the dispute and suggests a solution.

3. Use the Small Claims Court

You can file a complaint in a small claims court if all other attempts fail. You can protest in a small claims court to receive your compensation. The total amount of money you can claim in the small claims court in England and Wales is £10,000.

  • BrandAlley Mailing Address: Telephone House, Paul Saint, London EC2A 4NQ

You may need this mailing address if you intend to file a lawsuit against BrandAlley in a small claims court and need to know where to send a demand letter you serve them.

Use DoNotPay to Get BrandAlley Refunds

If you require assistance getting a refund from a BrandAlley for late deliveries, a product that's not in stock or for any other reason, DoNotPay can help. DoNotPay will contact BrandAlley and fight for your refund.

How to Get in Touch With BrandAlley Customer Service Using DoNotPay

You have most likely encountered a problem you'd like a quick fix for. Unfortunately, contacting the line isn't a straightforward path. Hence, being forced to wait in line for multiple hours before speaking to an agent can be infuriating and inconvenient.

DoNotPay's Skip Waiting on Hold product is just what you need. The app can call any customer service phone number for you and wait on hold in your place. When a support BrandAlley agent takes your call, DoNotPay will notify you, so you can explain the issue and get the solution. With this product, you never have to waste time waiting on hold ever again.

Here's how you can use DoNotPay to skip BrandAlley's phone queue:

  1. Open your web browser and sign up for DoNotPay.
  2. Type in Skip Waiting on Hold and select the product.
  3. Search for the company you’d like to call.
  4. Click on the name of the company and have us do the work for you.

That's it. Now you wait for DoNotPay to notify you the instant someone picks up. This way, you can talk to a customer support representative without spending a second waiting on hold.

DoNotPay Can Help Resolve Customer Service Issues for Any Company

We understand that BrandAlley is just one in a list of many other companies you've been experiencing customer service issues with. DoNotPay has you covered. In just a few steps, you can get in touch with the most prominent companies in all industries worldwide.

Below is a list of several leading companies DoNotPay can help you get in touch with:

Other Ways DoNotPay Can Assist You

DoNotPay not only helps you reach many corporates' customer service numbers but also has several features that could assist you in other aspects of your life.

These features include:

If you're facing an issue and are having a hard time finding a solution, chances are visiting DoNotPay from any web browser will give you the answer you require. for DoNotPay today and never wait on hold again!

Want your issue solved now?