Black Horse UK Customer Service Hacks You Didn't Know

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Black Horse UK Customer Service Hacks You Didn't Know

Black Horse Limited is a motor finance company founded in July 2001 as a wholly-owned subsidiary of Lloyds Banking Group. Black Horse offers a wide range of motor finance services, from motor loans to hire-purchase products.

The Black Horse company has different avenues that you can use to contact their customer service team for complaints or inquiries. Depending on the heaviness of the matter, you can talk to the customer service team or the corporate team for assistance.

The black horse customer service numbers are only operational during specific working hours, and the waiting line can get extremely long. DoNotPay helps you beat the waiting line by holding the call for you as you continue with your other activities until it is your turn to be served.

Save time while connecting with through the DoNotPay Skip Waiting on Hold product.

How Do I Connect With the Black Horse Customer Service?

Black Horse Support/FAQ SiteCustomer Portal
Black Horse Phone Number (Customer Care)0800 151 2454
Black Horse Phone Number (Complaints)0344 824 8888
Black Horse Textphone18001 followed by 0800 151 2454
Black Horse Address25 Gresham Street, London, EC2V 7HN

St William House, Tresillian Terrace, Cardiff CF10 5BH, UK

The Black Horse help centre is the first step towards finding help, support, and answers to the most frequently asked questions. The frequently asked questions revolve around:

  • Settling your finance agreement
  • Make payments
  • Missed payments
  • Change your postal addresses
  • Change your payment day

There are various ways you can contact the Black Horse customer service directly depending on your reason to contact the team:

  1. Money Worries

If you have issues making payments and other money issues, you can communicate your problems with the company through this process:

  • Log in to your online account
  • Go to 'Help centre' then to 'Money worries'
  • Answer questions to help Black Horse understand how to support you
  • Fill in the form before calling

In case you do not have an account, create and set it up before proceeding. For further help, call customer care on 0800 151 2454 from Monday to Friday from 8.30 am – 7.00 pm and Saturday, 9.00 am – 1.00 pm.

You can also use a textphone and call Black Horse customer care for free using the Text Relay Service. Dial 18001 followed by 0800 151 2454.

  1. Complaints

The complaints line is dedicated to filing any complaint if you are unsatisfied with Black Horse customer services. There are several ways you can file your complaints, including:

  • Call on 0344 824 8888 on Monday to Friday 8.30 am – 6:00 pm and Saturday 9:00 am – 1:00 pm
  • Letter to:

Customer Complaints

Black Horse Finance

St William House


CF10 5BH

  • To the Financial Ombudsman Service:
  • By post

The Financial Ombudsman Service

Exchange Tower

London E14 9SR

  • By telephone

0800 023 4 567

  • Online

  1. Corporate Address

Visit the Black Horse corporate address in case you have an issue that cannot be solved through the other provided mediums. The address is:

25 Gresham Street, London, EC2V 7HN

St William House, Tresillian Terrace, Cardiff CF10 5BH, UK

How DoNotPay Can Help You Connect With the Black Horse Customer Service Easily

Black Horse customer service contact lines are only operational during specific times of the day. The arrangement might work to your disadvantage as all users wait for the lines to start operating, making the call lines long.

DoNotPay helps you save time while waiting for your turn in the waiting line by holding the line for you until it's your turn. Here's how you can use DoNotPay to skip the Black Horse phone queue:

  1. Open your web browser and sign up for DoNotPay.

  2. Type in Skip Waiting on Hold and select the product.

  3. Search for the company you'd like to call.

  4. Click on the name of the company and have us do the work for you.

That's it! DoNotPay will let you know the instant someone picks up, so you can talk to a customer support representative without having to spend a second waiting on hold.

DoNotPay Works for All Companies, Entities, and Groups

DoNotPay can help you connect with customer service from practically every company. The list is ever-expanding and accommodates companies from the USA and the UK. Below is a table showing companies you can contact through the Skip Waiting on Hold product.

If your company is not listed on our table, chances are, we can still help you avoid the long waiting line. You can find the viability of the company in question by inquiring from us through your DoNotPay account.

DoNotPay Works Across All Platforms and Entities

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