ByBlack Horse UK Customer Service Hacks You Didn't Know
Black Horse Limited is a motor finance company founded in July 2001 as a wholly-owned subsidiary of Lloyds Banking Group. Black Horse offers a wide range of motor finance services, from motor loans to hire-purchase products.
The Black Horse company has different avenues that you can use to contact their customer service team for complaints or inquiries. Depending on the heaviness of the matter, you can talk to the customer service team or the corporate team for assistance.
The black horse customer service numbers are only operational during specific working hours, and the waiting line can get extremely long. DoNotPay helps you beat the waiting line by holding the call for you as you continue with your other activities until it is your turn to be served.
Save time while connecting with through the DoNotPay Skip Waiting on Hold product.
How Do I Connect With the Black Horse Customer Service?
| Black Horse Support/FAQ Site | Customer Portal |
| Black Horse Phone Number (Customer Care) | 0800 151 2454 |
| Black Horse Phone Number (Complaints) | 0344 824 8888 |
| Black Horse Textphone | 18001 followed by 0800 151 2454 |
| Black Horse Address | 25 Gresham Street, London, EC2V 7HN
St William House, Tresillian Terrace, Cardiff CF10 5BH, UK |
The Black Horse help centre is the first step towards finding help, support, and answers to the most frequently asked questions. The frequently asked questions revolve around:
- Settling your finance agreement
- Make payments
- Missed payments
- Change your postal addresses
- Change your payment day
There are various ways you can contact the Black Horse customer service directly depending on your reason to contact the team:
-
Money Worries
If you have issues making payments and other money issues, you can communicate your problems with the company through this process:
- Log in to your online account
- Go to 'Help centre' then to 'Money worries'
- Answer questions to help Black Horse understand how to support you
- Fill in the form before calling
In case you do not have an account, create and set it up before proceeding. For further help, call customer care on 0800 151 2454 from Monday to Friday from 8.30 am – 7.00 pm and Saturday, 9.00 am – 1.00 pm.
You can also use a textphone and call Black Horse customer care for free using the Text Relay Service. Dial 18001 followed by 0800 151 2454.
-
Complaints
The complaints line is dedicated to filing any complaint if you are unsatisfied with Black Horse customer services. There are several ways you can file your complaints, including:
- Call on 0344 824 8888 on Monday to Friday 8.30 am – 6:00 pm and Saturday 9:00 am – 1:00 pm
- Letter to:
Customer Complaints
Black Horse Finance
St William House
Cardiff
CF10 5BH
- To the Financial Ombudsman Service:
- By post
The Financial Ombudsman Service
Exchange Tower
London E14 9SR
- By telephone
0800 023 4 567
- Online
www.financial-ombudsman.org.uk
-
Corporate Address
Visit the Black Horse corporate address in case you have an issue that cannot be solved through the other provided mediums. The address is:
25 Gresham Street, London, EC2V 7HN
St William House, Tresillian Terrace, Cardiff CF10 5BH, UK
How DoNotPay Can Help You Connect With the Black Horse Customer Service Easily
Black Horse customer service contact lines are only operational during specific times of the day. The arrangement might work to your disadvantage as all users wait for the lines to start operating, making the call lines long.
DoNotPay helps you save time while waiting for your turn in the waiting line by holding the line for you until it's your turn. Here's how you can use DoNotPay to skip the Black Horse phone queue:
- Open your web browser and sign up for DoNotPay.
- Type in Skip Waiting on Hold and select the product.
- Search for the company you'd like to call.
- Click on the name of the company and have us do the work for you.
That's it! DoNotPay will let you know the someone picks up, so you can talk to a customer support representative without having to spend a second waiting on hold.
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