Learn How To Reach Bank of America Customer Service Fast!

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm, is not licensed to practice law, and is not equivalent to the services of a licensed lawyer. DoNotPay provides a platform for legal information and self-help, and does not offer legal services. Third party news articles mentioned on our website do not necessarily reflect the views of the company, or the current services that we offer.

Get in Touch With a Bank of America Customer Service Rep Quickly

Bank of America, one of the largest banking institutions in the United States, provides banking and financial products and services to customers through more than 8,000 bank branches nationwide. The company also operates in more than 36 countries outside the United States including Canada, Mexico, Cuba, and China.

With around 5 million active users, Bank of America customer service can often be difficult to reach. Customers report waiting on hold for half an hour, if not longer. Luckily, there is a way to reach Bank of America customer service without spending an eternity waiting by the phone!

, and let us simplify the process and make contacting customer support a piece of cake!

Contacting Bank of America Customer Service Yourself

Do you have any questions about Bank of America’s banking products? Interested in getting more information on their available services? Go to Bank of America’s FAQ Page, and try to find the info you need. By visiting their FAQ page, you can find info about:

  • Security and privacy
  • Card management
  • Account management
  • Digital services
  • Payments and transfer

Were you unable to find what you were looking for? No need to worry! We’ll show you all the available methods to get the answers you're looking for.

There are several different ways to get in touch with the company, so no matter what your situation is or what you need help with, there will be a method that you are comfortable with.

It's important to know that Bank of America has different customer service numbers for business versus personal accounts, so make sure you contact the appropriate department. Here’s how you can get in touch with Bank of America customer service:

  1. By phone
  2. Online
  3. Via mail
  4. By email

How To Contact Bank of America Customer Service By Phone

The easiest way to acquire the info you need is to pick up the phone and call the appropriate customer service department. Depending on the service you have questions about or are experiencing issues with, you should dial one of the numbers provided in the table below:

Calling Bank of America Customer Service To Inquire AboutNumber
Deposit Accounts and Accessible Banking Services
  • 800-432-1000
Credit Card Accounts
  • 800-421-2110
Business Credit Card Accounts
  • Use the phone number on the back of your card
Mortgage Existing Accounts
  • 800-669-6607
Home Equity Existing Account
  • 800-934-5626
Home Equity (applications in progress)
  • 800-269-3084
Lost or Stolen Card
  • 888-635-6000—For debit cards
  • 800-732-9194—For credit cards

If Bank of America customer service is unresponsive or uncooperative, you can file a complaint easily! DoNotPay will show you how to do it in a few clicks.

How To Reach Bank of America Customer Service Online

To reach a Bank of America representative online, you can turn to social media and message them through:

  1. Facebook
  2. Twitter
  3. Instagram

The company also has a LinkedIn profile and a YouTube channel, so you can check those out as well.

How To Get in Touch With Bank of America Customer Service via Mail

Mailing your request to Bank of America customer service is, although possible, extremely time-consuming. Not only will you have to take the time to write a professional letter and spend hours in line at the post office to send it, you’ll also have to wait for over a week to get a response.

If you still want to mail your request, here’s how you can do it:

Mail Your Request AboutMailing Address
Credit Card PaymentsBank of America

PO Box 15019

Wilmington, DE 19886-5019

Application Status InquiriesBank of America

PO Box 2493

Norfolk, VA 23501-2493

Express Overnight ServicePayment Services

900 Samoset Drive


Newark, DE 19713-6000

Credit Card Billing InquiriesBank of America

PO Box 982234

El Paso, TX 79998-2234

Card TypesBank of America

PO Box 53132

Phoenix, AZ 85027-3132

How To Email Bank of America Customer Service

If you’re used to sending emails instead of calling or sending a letter to companies, Bank of America provides that option as well. What you need to do is:

  1. Write your email explaining your request
  2. Send it to hollyoneill.feedback@bofa.com

You will probably have to wait for a while to receive an answer due to the number of emails Bank of America receives daily. We suggest you opt for an easier method and choose to call customer service instead. Why wait for weeks to receive an answer when you can let DoNotPay do the work and be done the same day?

Helping you jump the phone queue isn’t the only assistance DoNotPay can provide. We can also show you how to:

Choose DoNotPay and Never Wait on Hold Again

Nobody likes waiting on hold, but when you have a pressing issue with Bank of America and want it resolved as quickly as possible, it doesn’t seem like there’s a better choice. Writing an email is definitely less time-consuming, but you’d often have to wait several days for a response.

That’s why we came up with a way to connect with customer service representatives without ever having to wait on hold. That’s right—DoNotPay lets you completely bypass the phone queue!

The app can call any company’s customer service for you and will notify you as soon as a support agent takes your call. This way, you can take care of other business while the app takes over this tedious task and only pick up the phone once you’re connected to a live person.

Here’s how you can skip the phone queue with DoNotPay:

  1. in your web browser
  2. Choose the Skip Waiting on Hold product
  3. Type the name on the company
  4. Click on the name and select Call Now

The average waiting time will be displayed on your screen. The app will notify you when a support agent takes your call, so there’s no risk of missing the window and having to call back again.

DoNotPay Is Your Perfect Assistant!

Having trouble with companies that don’t honor their policies and refuse chargebacks and refunds? If a company has wronged you, DoNotPay can help you send demand letters to them in small claims court, without having to waste thousands on lawyers.

Our award-winning app can help with a variety of other issues, such as:

DoNotPay Handles All Manner of Tedious Tasks For You

If you’re strapped for time, DoNotPay can help you complete tedious tasks with a few simple clicks.

Here are just a few activities you can complete with DoNotPay in minutes instead of hours:

Want your issue solved now?