How to Request an Avro Energy Refund Fast

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Request an Avro Energy Refund in Less Than Two Minutes

Many UK households have waited months for their credit overdue to be transferred from Avro Energy to Octopus Energy, which is the new provider. However, there's still no timeframe for them to receive their credit.

If you've been affected by the collapse, you're probably wondering how to go about requesting an . With all that's happening, their customer support is probably unresponsive. Getting a refund is a whole new story. According to sources, the energy supplier allegedly holds customers' refunds ransom.

Luckily, Section 75 of the Consumer Credit Act protects buyers who use credit cards to buy solutions costing £100 to £30,000. It puts the responsibility on the merchant and card issuer, meaning that you can claim a chargeback if the company you purchased from goes out of business. But with all the bureaucracy that goes into the process, it can be intimidating.

DoNotPay can save you the trouble. We can help you get a refund from any company, including Avro Energy, Argos, easyJet, Amigo Loans, Trainline, and Wowcher. Read on to find out more.

How to Get an Avro Energy Refund on Your Own

Like many households that overpaid their energy supplies, you're probably waiting to receive your refunds after months of delays. Meanwhile, you're struggling with direct debits and other problems, which add to the stress. But there are steps you can take to fight back against .

Request a Credit Refund

You can request a refund by reaching out to Avro Energy's customer support service. Here's how to contact Avro Energy:

Avro Energy Contact Information
Phone0330 058 2005

Monday-Friday from 9 AM to 4 PM
AddressAvro Energy Limited, Wheatfield House, Wheatfield Way, Hinckley, LE10 1YG

If you've already been transferred to Octopus, you can contact them by hitting the little button below your balance on your account dashboard. You can also send an email to

Refer Neglected or Rejected Complaints to a Mediator

If your complaint is dismissed or eight weeks have elapsed, and you still haven't gotten your refund, you can take your case to the Energy Ombudsman by calling 0330 440 1624 or submitting a complaint online. You can also try to resolve the issue through Citizen Advice online or by calling 0808 223 1133.

Unfortunately, getting a refund is not always easy–and it's even harder when you're trying to get it from a collapsing company. You might never get a response, and if you're lucky, you'll only get a fraction of your hard-earned money. DoNotPay can easily help you cancel your request for an Avro Energy credit refund.

Here’s a summary of how you can request a refund from Avro Energy:

Can You Request a Refund ViaYes/No

Avro Energy Refund Policy

Octopus Energy, a company that took over Avro Energy, will pay domestic credit balances for Avro Energy's customers who are owed money. So, if you overpaid Avro Energy, you can request a refund from them. However:

  1. Octopus will only issue a refund if you have excess credit on your energy account than you need and you have an energy bill based on real meter readings in the last 14 days.
  2. If you were owed but left Avro before the takeover, your data is likely being imported into Octopus's system. Octopus is processing refunds in batches over the coming weeks.
  3. Since Avro Energy is collapsing, there's no official time frame for customers to receive refunds.

Issues You Might Encounter When Requesting a Refund from Avro Energy

When requesting a refund, the biggest problem that you'll run into is not knowing who to contact between Avro and Octopus Energy. Avro went out of business, and most of its customers were moved to Octopus.

If you decide to involve the Ombudsman, it would still be hard for the mediator to find fault on the part of Octopus Energy, particularly since Octopus absorbed many clients at a difficult time.

How to Get an Avro Energy Refund With DoNotPay

DoNotPay is the easiest way to request a refund. Our chargeback product automatically generates a chargeback letter that's specific to your case, helping you get an as quickly as possible.

All you have to do is:

  1. Open DoNotPay and navigate to the File a Chargeback product.

  2. Tell us which credit card (or ACH transfer) the payment was on. Enter the name of your bank and the merchant (in this case, Holland & Barrett).

  3. Select the reason for your chargeback, and provide relevant details. Be sure to include the charge amount, the charge date, a description of the payment, and any files/pics you can upload as evidence.

In most cases, you typically have 60-120 days from the charge date to file a valid chargeback. Once you send your request, DoNotPay faxes it to your bank automatically. We also send the letter with all MasterCard and VISA reason codes to help build your case for success. Not only that, we can compile evidence on your behalf to help beef up the case.

DoNotPay Can Help You Get a Refund for Any Company

DoNotPay works across all entities and companies and can help you get a refund for any company. In addition to the Avro Energy refund, we can help you get:

We can also help you with NatWest chargeback and provide virtual credit cards to prevent unexpected charges.

What Else Can DoNotPay Do?

Helping you get a refund from Avro Energy is just one of many services DoNotPay offers. The app can also help you:

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