Request an Avro Energy Refund in Less Than Two Minutes
Many UK households have waited months for their credit overdue to be transferred from Avro Energy to Octopus Energy, which is the new provider. However, there's still no timeframe for them to receive their credit.
If you've been affected by the collapse, you're probably wondering how to go about requesting an Avro Energy refund. With all that's happening, their customer support is probably unresponsive. Getting a refund is a whole new story. According to sources, the energy supplier allegedly holds customers' refunds ransom.
Luckily, Section 75 of the Consumer Credit Act protects buyers who use credit cards to buy solutions costing £100 to £30,000. It puts the responsibility on the merchant and card issuer, meaning that you can claim a chargeback if the company you purchased from goes out of business. But with all the bureaucracy that goes into the process, it can be intimidating.
How to Get an Avro Energy Refund on Your Own
Like many households that overpaid their energy supplies, you're probably waiting to receive your refunds after months of delays. Meanwhile, you're struggling with direct debits and other problems, which add to the stress. But there are steps you can take to fight back against Avro Energy.
Request a Credit Refund
You can request a refund by reaching out to Avro Energy's customer support service. Here's how to contact Avro Energy:
|Avro Energy Contact Information|
|Phone||0330 058 2005
Monday-Friday from 9 AM to 4 PM
|Address||Avro Energy Limited, Wheatfield House, Wheatfield Way, Hinckley, LE10 1YG|
If you've already been transferred to Octopus, you can contact them by hitting the little button below your balance on your account dashboard. You can also send an email to email@example.com.
Refer Neglected or Rejected Complaints to a Mediator
If your complaint is dismissed or eight weeks have elapsed, and you still haven't gotten your refund, you can take your case to the Energy Ombudsman by calling 0330 440 1624 or submitting a complaint online. You can also try to resolve the issue through Citizen Advice online or by calling 0808 223 1133.
Unfortunately, getting a refund is not always easy–and it's even harder when you're trying to get it from a collapsing company. You might never get a response, and if you're lucky, you'll only get a fraction of your hard-earned money. DoNotPay can easily help you cancel your request for an Avro Energy credit refund.
Here’s a summary of how you can request a refund from Avro Energy:
|Can You Request a Refund Via||Yes/No|
Avro Energy Refund Policy
Octopus Energy, a company that took over Avro Energy, will pay domestic credit balances for Avro Energy's customers who are owed money. So, if you overpaid Avro Energy, you can request a refund from them. However:
- Octopus will only issue a refund if you have excess credit on your energy account than you need and you have an energy bill based on real meter readings in the last 14 days.
- If you were owed but left Avro before the takeover, your data is likely being imported into Octopus's system. Octopus is processing refunds in batches over the coming weeks.
- Since Avro Energy is collapsing, there's no official time frame for customers to receive refunds.
Issues You Might Encounter When Requesting a Refund from Avro Energy
When requesting a refund, the biggest problem that you'll run into is not knowing who to contact between Avro and Octopus Energy. Avro went out of business, and most of its customers were moved to Octopus.
If you decide to involve the Ombudsman, it would still be hard for the mediator to find fault on the part of Octopus Energy, particularly since Octopus absorbed many clients at a difficult time.
How to Get an Avro Energy Refund With DoNotPay
DoNotPay is the easiest way to request a refund. Our chargeback product automatically generates a chargeback letter that's specific to your case, helping you get an Avro Energy refund as quickly as possible.
All you have to do is:
- Open DoNotPay and navigate to the Chargeback Instantly product.
- Tell us which credit card (or ACH transfer) the payment was on. Enter the name of your bank and the merchant (in this case, Holland & Barrett).
- Select the reason for your chargeback, and provide relevant details. Be sure to include the charge amount, the charge date, a description of the payment, and any files/pics you can upload as evidence.
In most cases, you typically have 60-120 days from the charge date to file a valid chargeback. Once you send your request, DoNotPay faxes it to your bank automatically. We also send the letter with all MasterCard and VISA reason codes to help build your case for success. Not only that, we can compile evidence on your behalf to help beef up the case.
DoNotPay Can Help You Get a Refund for Any Company
DoNotPay works across all entities and companies and can help you get a refund for any company. In addition to the Avro Energy refund, we can help you get:
- Teletext holidays refund
- Just Eat refund
- Plane tickets refund
- Trainline delay refund
- Council Tax refund
What Else Can DoNotPay Do?
Helping you get a refund from Avro Energy is just one of many services DoNotPay offers. The legal app can also help you:
- Manage bills
- Negotiate hotel bill
- Get free trials and don't get charged
- Sue anyone in the small claims court
- Bypass phone verification with burner phones
- Manage online subscriptions with credit cards
- Skip the long wait and connect with customer service
Sign up today to get started.