Reach a Live Customer Service Agent at Avro Energy Effortlessly

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

Reach a Live Customer Service Agent at Avro Energy Effortlessly

If you've been trying to , you've probably hit a wall. In September 2021, Octopus Energy took over operations for the failed Avro Energy company, and while Octopus has been commended for their efforts, former Avro Energy customers have still experienced a bumpy road—particularly in regard to getting their accounts credited with payments they'd made in the past. Are you a former Avro Energy customer trying to reach Octopus Energy customer service? DoNotPay can help you get in touch without wasting your time sitting on hold.

Problems People are Having With the Transfer From Avro Energy Customer Service to Octopus Energy

While most of these problems were resolved by the Spring of 2022, the transfer of account information from to Octopus was riddled with issues, including incomplete and erroneous Avro customer records. According to Octopus Energy, as of April 2022, more than 99 percent of the 580,000 former Avro Energy customers were successfully migrated to Octopus, with fewer than two percent still requiring refunds or credits.

But if you're still awaiting confirmation of your balance, you deserve a resolution. Fortunately, Octopus continues to make good on their promises. You just might need to nudge them a little.

Tips for Contacting Octopus Energy Customer Support

Octopus Energy Website
Octopus Energy Business hoursM-Th: 9 a.m. to 5 p.m.

Fri: 9 a.m. to 4 p.m.

Octopus Energy Phone0808 164 1088
Octopus Energy

If you're worried about getting your issues resolved with Octopus Energy, there's good news: In July 2021, the company earned 17th place in the UK Customer Service Index, making them the only energy utility in the top 50. Octopus has made serious efforts to keep up with its pace of growth, and its contact page posts recent response times for customer service email enquiries.

If you have the following information at hand when you contact them, you can make it easier for Octopus Energy to assist you:

  1. The name in which your account is registered
  2. Your Avro Energy account number
  3. Any documentation from Octopus about the transfer of your account
  4. Your Octopus Energy account number (if different)
  5. The address at which you receive service
  6. A brief description of the problem you're experiencing
  7. How you want the issue resolved

Whether you interact with Octopus Energy customer service by email or telephone, this information will help them better serve you.

Get Through to Octopus Energy Customer Service Using DoNotPay

You're going to have a tough enough time dealing with Octopus as it is. Why not let DoNotPay hold your place in the phone queue and save you the headache of bad hold music and wasted time? Our Skip Waiting on Hold product will call Octopus customer service for you, and wait in the phone queue until a customer support agent comes on the line. Then we'll immediately alert you so you can get down to business.

Here's how it works:

  1. Open your web browser and sign up for DoNotPay.
  2. Type in Skip Waiting on Hold and select the product.
  3. Search for the company you’d like to call.
  4. Click on the name of the company and have us do the work for you.

That's it. DoNotPay will let you know the instant someone picks up so you can talk to a customer support representative without having to spend a second waiting on hold.

If you're getting nowhere with Octopus customer support…DoNotPay can still help. We can help you file a complaint against any company, get refunds, and we can even file a small claims lawsuit.

DoNotPay Can Connect You With Customer Support at More Than 10k Companies

What if your problem isn't with Avro Energy customer service, or with Octopus, but with another company? DoNotPay can get you in touch with customer support personnel at virtually any entity.

Here are a few we've contacted recently:

And these are just a drop in the bucket. Who can we call for you?

We Don't Just Sit on Queues. We Have Thousands of Ways to Stand Up for You

Consumers often run into frustrating situations that may cause them to want to give up, forfeiting money and peace of mind. DoNotPay can step in on your behalf and help you solve problems in the least amount of time, with as little stress as possible. In fact, some of our customers have even said that we make tedious jobs fun.

Here's a taste of what we can do for you:

Let us help you with Octopus today. We think you'll be so impressed with what we can do for you that you'll keep DoNotPay on your side to tackle other important items on your to-do list.

Want your issue solved now?