How To File Asurion Complaints and Have Your Issue Resolved Fast

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

How To File Asurion Complaints and Sue the Company For Denied Insurance Claims

Asurion is the leading provider of mobile device insurance, and they are partnered with many major U.S. carriers. This gives them great leverage over the customer, meaning that they don't always act in the best interest of the customer when addressing their claims.

The most common complaints against Asurion are that they take too long to process claims, deny claims incorrectly, and collect on unauthorized insurance policies.

The main frustration of the customer comes from Asurion's unwillingness to pay for early termination fees and other additional charges in the event that they are unable to repair their phone.

Many customers are charged hundreds of dollars in cancellation fees when asking Asurion to cover repairs on phones which were damaged after being repaired by a third party.

If Asurion is giving you headaches, we'll show you how to file a complaint against the company and take the case to small claims court, so you can get reimbursed if the company has wronged you.

How To File a Complaint With the Asurion Complaint Department

Before you can take any legal action, you must attempt to resolve the issue with the company, using their official communications channels. You shouldn't bother contacting the company's customer service unless you've already filed a claim using the official form on Asurion's website.

After doing so, you can navigate to the Contact Us page and select your carrier to see the dedicated FAQ page and contact information.

Here are the phone numbers for different carriers Asurion is partnered with:

  • Verizon: 888-881-2622
  • AT&T: 888-562-8662
  • Sprint: 800-584-3666

The response times are slow, and customers report waiting on hold for over an hour before talking with a customer service representative. The representatives are friendly, but in the end, their job is to stall and avoid authorizing claims.

Asurion doesn't provide a customer support email address, so if you don't want to waste an hour waiting on hold only to get a generic answer from a customer support representative, your only alternative is to contact the company on Facebook or Twitter.

How To Contact Asurion Customer Service
  • Verizon: 888-881-2622
  • AT&T: 888-562-8662
  • Sprint: 800-584-3666

How To File an Asurion Complaint

Judging from a vast amount of negative online reviews, Asurion isn't too keen on addressing customer complaints.

If you can't get a satisfactory resolution after talking to the company's representatives, you can file a complaint against Asurion with:

  • The Better Business Bureau (BBB)
  • The Federal Trade Commission (FTC)

Filing Asurion Complaints With the BBB

The BBB is a non-profit organization that protects consumers by monitoring industries and businesses for consumer complaints. You can file a complaint with the BBB through this online form.

The BBB will evaluate your complaint and will then let you know whether they plan to take any further action.

Filing Asurion Complaints With the FTC

If you believe the company is in violation of any state or federal law, you can file an Asurion complaint through the FTC's Report Fraud form.

The Commission will evaluate your complaint and will then determine if they will file a class-action lawsuit against the company. If you don't want to take legal action, you can choose to be anonymous when filing a complaint.

Filing a Small Claims Lawsuit Against Asurion

If you have received poor service after purchasing an insurance plan from Asurion, you can take them to small claims court.

In order to file a claim against Asurion, you must first prove that the company agreed to repair or replace your device within one year of purchase but refused to live up to its promises.

To file your claim against Asurion, visit your local court's website and complete an online form or file the required documents with the court clerk's office in person.

You will also need to write a demand letter and send it to the company using certified mail. The demand letter must include the following information:

  • Your name
  • The date when the service was rendered or the product was purchased
  • The amount of your claim against the company
  • A description of your complaint
  • Copies of all contracts between you and the company
  • A statement that you are aware of your right to sue.

The company will have 30 days to respond. If Asurion doesn't respond or refuses to pay you the damages you are seeking, the case will go to trial. If the judge rules in your favor, they will issue an order or award you monetary damages against Asurion within 90 days.

With DoNotPay, You Can Sue Asurion in Small Claims Court Hassle-Free

Filing a lawsuit against a company can get complicated, and finding and hiring a lawyer to handle your case is both time-consuming and expensive. You might be asking yourself, is it all worth the trouble?

But worry not, because DoNotPay is here to make the process as quick and painless for you as possible! With our app, you won’t need to spend weeks on drafting the lawsuit or to hire a lawyer to take care of all the legal documents and procedures. Instead, you can answer our bots questions and let us handle the rest.

Here’s all you need to do:

  1. and search for the Sue Now product
  2. State how much money the company owes you, if applicable
  3. Pick a reason for the lawsuit from the menu
  4. Answer several short questions
  5. Add any evidence that will be helpful in building your case

Our app will send a demand letter to Asurion on your behalf. If the company does not respond, we will help you take them to small claims court and get the justice and compensation you deserve.

Need help with any other complaints? File them with Nike, Carnival Cruise, NCL, Nationwide, Aetna, Allegiant Air, Dell, or Check ‘n Go!

DoNotPay can also assist you in claiming Asurion replacement phone warranty!

Get What You’re Owed Without Any Fuss!

Shopping is awesome, but negotiating with retailing companies can sometimes be challenging—especially when you’re not satisfied with their product or service. With the DoNotPay app, you can get in touch with any company’s customer support team without waiting on hold for hours and get a refund hassle-free! If the merchant refuses to collaborate, we will help you sue them in small claims court and get the justice you deserve.

Our app can also file a warranty or an insurance claim in your name, initiate returns for dissatisfying products, or request gift card cash back. DoNotPay can also help you check if you have any unclaimed money in an old bank account.

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